Avis Rent A Car McCarran Airport

My wife and I were visiting my family in Vegas, so we decided to rent a car. We went with Avis because my wife is under 25 and with her bank, there was no extra charge for that. Everything went smoothly and we had our lovely car in minutes. It was very nice and clean! The only problem was that we never did get our deposit of $ 100 back.
I’m unsure if I’ll rent from them again for that reason, but other than that, it went so smoothly. I wish they hadn’t withheld my money because I had an exceptional experience with them despite the reviews of bad customer service.

Thanks Avis for hooking us up with an awesome Cadillac! It made our trip to Vegas that much more special and memorable. The service at this location is always top notch!

Used Avis twice in the past month at the Las Vegas Airport location and I had a very wonderful experience. I was helped by Albert on both visits. Albert Looked up my reservation very quickly and went above and beyond to assist me with my needs. Made it quick and easy for us and got into the vehicle right away for a great price. Thank you Albert and the Avis crew at the Las Vegas Airport!
–Ron V.

After a couple of «blonde» moments, i.e. being 15 minutes late to drop off the rental and then forgetting to fill up the tank, Jess helped me out BIG TIME! I used a half of a tank of gas and would have been charged $ 9.98 a gallon = about $ 80 but instead he let me take the car back out, fill it up for $ 2.49 a gallon at a gas station nearby and return it without a late charge and the ridiculous gas fee. He was so kind and helpful even though I came at a super busy time and was well aware of the consequences… Big kudos to Jess! Thank you again! You made my day a little brighter and my wallet a little heavier.

do not rent a car from avis! the breaks completely failed on our vehicle, we nearly died, and the manager asim rahim along with erin the desk agent did nothing to help us nor did they care about our lives or safety!!! they tried charging us an additional 200 and threatened to call security!!!
save yourselves!!!

Promised a Buick Verano «or similar» when reserving. Got stuck with a small Chevy. Only similarity is that they both have four tires.
Car was very low end model that didn’t have USB charging capabilities, which one would expect from a vehicle these days.
The exterior of the car was filled with scratches, and the interior was littered with Pet hair.
But it was the cheapest.

Wished I would have remembered the gentlemen name who checked us in on Wednesday night about 7:45 ³⁄₁₆ he was amazing and helped us get into our vehicle quickly and with ease Avis is a great Car Rental Company and has a great team and a large selection of vehicles to choose from. You cannot go wrong here

Had reservation for a car rental to be picked up on a Friday evening. Arrived here with 10 people on line. After waiting over an hour with only 5 people receiving service, I was prompted to write this negative review. It appears there are 4 employees at the desk but two are always on break. They keep rotating their breaks with two people. The line continues to get longer. People are extremely agitated and are speaking with profanity. Worst car rental service I have ever experienced. Never again.

Went here to exchange a tiny shoebox car that Avis Anaheim stuck me with, for a normal size car to cruise around Vegas for the weekend and get me home on Sunday.
Car exchange took about 30 minutes for them to process it and find me one, but at least I ended up with a (big), and comfortable, Charger SXT with 300HP. As opposed to a high-​top sneaker with 120 HP.
In the process in the dim garage, I somehow left my prescription glasses (not sunglasses) in one of the cubbyholes of the shoe. Upon realizing my error, I called Avis the next day about 22 hours later from the road and reported my problem. It was a message phone as the Lost & Found dept is only open M-​F, but all in all I wasn’t too discouraged. The gentleman called me back 2 days later to say he’d keep an eye out for them, since the car was not presently there. Not surprising, RAC companies do this all the time, it’s all about turnover.
Two weeks later, I got a call back from this gentleman to report they found my glasses and only had to confirm my address to mail them to me in a package. I gave him updated info, and said he’d do it by tomorrow and watch for it within 5 business days. Sweet!
This is awesome… thanks Larry @ Avis you the man. All companies should be so helpful! Someone really did try harder and we appreciate it! !

The worst rental car place I’ve ever been too! I travel frequently for business and on a routine trip to Las Vegas I waited over two hours in line to pick up my rental car! My suggestion is that Avis hire people to work at the front desk with a college education or any sort of brains. So they might be able to do simple clerical/​administrative work with competency.

Don’t come here. I had a reservation with a certain price and they didn’t honor it. I sent my dad to pick it up and they charged him $ 200 over what he was supposed to pay. He had the confirmation email and everything. The only reason he took it was because he was so tired he just didn’t want to deal with it. This place sucks.

I am surprised to find out that Avis Rental is parent company to Payless Car Rental.
Payless had very low ratings and appear to prey on those who want save a few dollars on car rental.
I was referred to Payless via Dunhill Travel. Loved the rate since I only need rental for 2 days in Las Vegas. Did not read reviews and wished I had. I will complete my review after I return the car.

When I travel once or twice a year to Vegas what I value, after a six hour flight, is getting out of McCarran fast so that I can satisfy my video poker jones. There is nothing more horrifying to me than seeing endless lines at the counter of your rental provider, thwarting the jones another hour. This had happened frequently to me in the past, regardless of rental car company.
On my last three trips to Vegas via Jet Blue packages I have chosen Avis. I do not know whether my experience represents a lucky random sample but each time service was very courteous and accommodating and there were very short or no lines. I was literally to my car and out of the rental complex in minutes.
Most recently, on 1÷12÷16, there was no line and i walked up to the counter immediately. A pleasant 40 to 50 something black haired supervisor type lady served me. She patiently explained that they did not have any of my preferred GM full size cars available and suggested a Camry instead. It’s a good highway car and I’m pleased. In addition, she gets ten points for not telling me lies and hard selling the ridiculous and needless supplemental rental insurance. She politely accepted my declination without a word.
i’m rolling sevens with Avis and will continue to rent with them unless, or until, they crap out.

Standing at the counter, right now, with Ashley getting us fixed up with what Budget couldn’t do with a reservation made 2 months in advance!
After some less then poor customer service at budget, Ashley and Avis invited us to their counter and were way more helpful than we could ever imagine! They put us in the vehicle that we had reserved with the other guys, and at the same price as our quoted reservation!
Ashley was very friendly, showed great compassion for our situation, and went above and beyond the call of duty! We are very grateful for her and her service! She saved our Xmas plans!
A big THANK YOU to Ashley and Avis!

Avis preferred client for several years. Rented form LAX constantly. This location is mediocre. Nearly everyone that works here thinks that they are better than everyone else and it shows. There are only a few good employees here. Hopefully the new manager they got from LAX will save them.

I’m a preferred Avis client; always picked them over Hertz wherever I go and never had a problem; until my trip to Vegas. I left my wallet in the car for about 5 mns; came back for it and was told it got sent upstairs. When the wallet was recovered, all the cash inside was gone.
I’m glad I at least got my wallet back but my god we’re dealing with theft here.

Jack, thank you thank you thank you!
United left my bags in TX, but when I got to Las Vegas Jack at Avis made me feel like a person again. He made my lemons into lemonade! It really means a lot to have someone talk to you like you’re a really person and genuinely be nice and provide awesome customer service.
Thanks again Jack and stay happy and healthy!

I would like to take the time out to show my appreciation for such an amazing service. I rent cars all the time and I have endured unnecessary stress with other company’s with hidden fees and rude stuff. I would like to express my appreciation for Daniel Herlihy employee number 67 507 at the Las Vegas McCarran airport location. He went out of his way to accommodate my needs. He turn my bad day into a fabulous day. He was super professional, worked productively, friendly and more important delivered my needs. Thank you!!! You definitely have my business for a lifetime.
Thanks
Laurieann

Reserved a minivan in order to haul all of our bags and baby stuff. We had brought a lot with us to vegas but our car died on the way. When I got to the rental office I was TOLD that I would take a 12 — person passenger van because they were out of minivans and full sized SUVs, the only size vehicles that could accommodate our car seat and baggage. Front desk lady was professional but very cold and detached.
We drove it from Las Vegas to Boise, about 800 miles, and spent a ton in gas due to the huge van that got 13 mpg highway. I guess it was about $ 50 more than if we had driven the minivan. I filed a complaint with customer service. The first CSR who helped me, who was very kind and friendly in demeanor, told me Avis could compensate me for half of the gas. It’s important to note that she offered the gas compensation; I never asked for it.
From there, things went down hill. I dealt with two other CSRs and a supervisor who were all cold, detached and had bad attitudes. They made me feel stupid for bringing up gas money compensation, which was never my idea in the first place. I just wanted a gesture, a little something for not getting the car I had reserved three days in advance. In the end, Avis did nothing but give me attitude.
I will never rent from this company again. What a mistake.

Rent from Jack!!!
After hours of struggling with their competition, he immediately realized my frustration and delivered accordingly. Staff is friendly, Jack is awesome and the car was great. Process was simple, without a prior reservation and without aggressive upselling.