AutoZone

The times I’ve dealt with this Auto Zone the guys were the best. I was looking for a fuel pump for an older car, ’98 Jeep, and they had it. I called back asking about sockets, and asked if they’d have it at the cashier desk when I got there so I could get in and out quick, and they did. Great service in my opinion!

Needed to replace my brake lights and Ryan helped me out a great bit with taking my old ones out and putting my new ones in. I’ve never been happier dealing with my car repairs!

These guys are extremely rude. Second time I have been over here and dealt with many different managers who have zero customer service. All I needed was a change of battery but the attitude I encountered from when I first walked in made me take my business elsewhere. Needless to say I got top notch service just down the street. Never coming back here again.

AutoZone has always been a great easy place to purchase vehicle parts and this locations is as that. The staff generally always helpful, some more than others but always seem to check on me when I’m in looking on my own.
Everything on the show room floors is mostly cleaners, oils, tools, wiper blades, light bulbs, batteries, and some accessory parts. For the much needed parts like brake pads, alternators, gaskets and more indepth parts you need to get assistance from the parts counter so they can look up the information and retrieve it from the stock behind the counter. If some items are out of stock they can quickly check closer stores if you are willing to drive to that store to pick up the part.
Overall the store is a auto shop so don’t expect super cleanliness but this store is always relatively clean, I mean your not going to get oil on you just standing around but just always be careful. Parking is always pretty easy in there own lot however the parking lot does always seem to have many oil stains, spills or other types of liquid spills so definitely be careful where you step.
I like AutoZone because its quick, easy and overall fair prices. They also offer battery and altinator checks with there machine they bring out to your car. At times they will help with battery and wiper changes and even offer some tools if you need them on the spot.

This my first time purchasing at this location. The guys who work there are very knowledgeable and honest.

Found the part! hahaha

On March 24, 2015, the engine was overheating so we stopped at the TH Lube on Sahara & Jones. The problem was either the radiator hose or the radiator cap. The mechanic ordered a new radiator hose from the AutoZone on Charleston & Jones. When the AutoZone employee arrived with the part, I asked about the return policy, «Can the item be returned at ANY AutoZone location?» She answered «Yes» so I purchased the new radiator hose and paid $ 50 in cash. Later, it turned out the problem was fixed by replacing the radiator cap so there was no need for the hose. On our way home, we stopped at a nearby AutoZone to return the hose but the AutoZone employee turned us away and said «We don’t do commercial». As a customer it was irritating and I thought it was poor customer service. However, I asked him, «which location will accept the return?» He answered, «Russell and Fort Apache» so that is where I went next. But when I got there, AutoZone refused to accept the return and said it could only be returned at the location where it was purchased. At this point I was very angry about receiving such poor customer service. I explained how AutoZone had already told me it could be returned at ANY location. He still refused to help me so I called the AutoZone on Charleston & Jones from where it was purchased. The manager was unhelpful and said it could only be returned at the original location. So I ended up driving 20 miles out of my way which took more than one hour just to return a radiator hose that I was told in the beginning could be returned at ANY AutoZone. Very poor customer service all around. I will strongly recommend against doing business with AutoZone in the future.

The guys in this store are lazy & rude! Two different times my husband went in there & they are not doing anything at all & they say «we’ll be right with you» and leave him waiting 20 minutes in hopes that he will leave. (Which he does– both times!)So he has to drive elsewhere twice. Sad part is both times it was an easy buy! We just needed a qt of oil one time & a battery the next. NEVER COMING BACK TO THIS STORE AGAIN!

Came in to have the battery checked on my dad’s car because it had to be jumped the last couple of days. A very helpful and friendly associate named Chris helped me choose a battery and installed it in the parking lot. Great service and friendly staff. Open late (10pm) too!!!

I came in to buy a new bulb for my left head lights few weeks ago. Although they were short staffed when I came in and had to wait for for my turn to be helped, I would still say the service they offer here is good. Very polite and friendly staff. The guy who helped me explained what my options are and prices. I have no clue about car parts so im really glad about this. After my purchase, they installed my new headlight bulb for me which were very helpful.

I know nothing about cars. What things should cost, how to fix them, etc.
What I do know is good customer service.
On every occasion I have been to this store, the service is outstanding.
They will help remover a battery, put the new one in. They treat you with respect when you have no idea what you are talking about.
Thank you AutoZone, for helping the car challenged not feel so challenged.

My battery was acting up and a friend of mine told me that Auto Zone would check batteries for free. So, I went to my nearest Auto Zone branch and was very much impressed with the service. Hannah was the one who originally helped me with my battery issue (I ended up buying a new battery and a new steering wheel cover, just ’cause). She answered all my questions and kept me posted about my battery — if it was good or bad. Franko installed my battery and wheel cover, since it was Hannah’s lunch break. Both were very friendly, helpful and did a great job, complete with giving me pointers and tips. Dru, the parts manager, I think, was also very friendly and helpful too when discussing what kind of battery I should get.
I had a great experience with this particular branch of Auto Zone and I would definitely go back there for my other needs and would be more than happy to recommend to any one who needs parts and excellent service.
Good job!

I was at AutoZone a couple weeks ago to get a new headlight and blinker bulb. The women there quickly found what I need and I was on my way. Unfortunately, installing the new bulbs was impossible for me, so I was back there just now.
It turns out it was my back blinker out, so they exchanged the bulbs, no questions asked. Joe, the man who put them in for me, was very nice, helpful, and super friendly. He gave me a lot of great advice, too! A great visit all together.
I’ll definitely be going back if I ever need anything else. :-) Thanks guys!

Unilocal 100 Challenge 2013– ²³⁄₁₀₀
One of my wipers was trashed and needed to be replaced. I had looked at wipers at Costco and I had no idea of which wiper blades or sizes I needed to purchase. They had a book to look up the make and model of your car, but I didn’t understand why it was listing (2) separate sizes and styles of wiper blades. I didn’t want to buy the wrong one and have to make a separate trip for a return.
After my failed attempt at Costco, I decided to wait and swing by AutoZone. After checking their status on Unilocal (of course), I drove over to the one on Russell Road in Spring Valley. Just like Brenda L. said, the employees were great. I was welcomed upon arrival and they asked me if they could help me find anything. After I told him that I was looking for wipers for my Mini, he went over to his computer and looked up what would work for my car and then walked me over to the wiper section. He then took his time to explain all the differences between all the brands and styles that they offered. I took his suggestions into consideration and purchased a set of new windshield wipers. Mission accomplished.
Best Part: The service didn’t stop there. Not only did he help me narrow down my search for the perfect wipers for my Mini, but he actually replaced both of my windshield wiper blades for me. No extra charge, no expectations, just great, helpful, and friendly customer service.

It’s an AutoZone; what else can I say. You need some oil, head on over. A battery tested, yep they have you covered. An Ed Hardy steering wheel cover… well I believe you’d be set once again.
Here’s the real point of my review. They now carry certain items from the Griots Garage product line. Don’t know what that means? It’s some of the best products for detailing your car. How do I know this and how am I familiar with the line? I used to show cars and am still a fanatic about my car’s cleanliness at all times. It’s going to set you back some more coin than the rubbish from Turtle Wax but you get what you pay for.

I’ve been to a lot of auto part stores over my life, and never had a better experience than I did today. Axel is the store manager and he is a genuine and cool guy, who totally helped us out for no charge. We asked to have the battery checked and he pretty much diagnosed and fixed our problem even though the battery itself was perfectly fine. Trish installed a battery for us a couple months ago, again great service.
I noticed in one of the reviews below that it said «the entrance to the store is a little odd»… WTF?! It’s a frickin door to an auto parts store, what the hell are you looking for!?! A casino entrance with flowers and a bouncer?
Anyway, I’d like to state for all the internet to see that they have a normal commercial door. You pull the handle and walk through it.

Came with a dead completely dead dead as osama bin laden battery.
They did a test and offered to charge it up for an hour. They did and it was no charge.
This autozone has been here before i put my car into storage and continued to pull through a year later and get my car outta storage.

The biggest reason I appreciate this place is that they don’t treat me like a second-​hand citizen because I’m a woman.
So many car places do that, and this place never has. I’ve come in for bulbs for my front and rear lamps, for replacement coolant, for sparkplugs and wires, and not once have I had someone pull the ‘oh sweetie, you don’t want that, let me show you’.
The people here are helpful and not one bit condescending. High-​five.

I was leaving for home tonight when my Truck barely turned over… It seemed like it was having a problem the past few days. I decided it needed a new battery and I drove straight to the nearest Autozone.
When I got there, I was promptly assisted by Ashley. I asked her for a new battery, but she suggested that we test it first. We did and we saw that my negative terminal was corroded (it wasn’t like that a month ago). She was kind enough to give me a a socket wrench kit, battery terminal cleaner, some spray and some shop towels so I could clean it up.
After I cleaned it up, we tried again but wasn’t getting a good test. I decided then to buy the Duralast Gold Battery and had it hooked up in no time. The Duralast Gold Battery comes with a 3 year warranty. :)
After returning the tools, she also offered that I could wash my hands in the back.
Very friendly staff. In the years I’ve been going to this store, this is the best, cleanest Autozone I’ve ever been to and I’ve been to a lot. This places deserves a FIVE STAR RATING!
Customer service is not dead in the world. It exists at Autozone.

What girl actually likes going into an auto parts store? I know I can get lost looking at all of the parts that they have and it just seems so intimidating. It’s like the equivalent of a guy going into a baby store maybe? Anyhow, I decided to head straight up to sales associate for help with what I needed. He typed it in the computer and voila! he found what I needed and he got it for me. So easy and uncomplicated… definitely my type of shopping. I’m sure I could have gotten the part for cheaper at some place like Walmart, but that would have taken much longer. Overall it will be my choice for getting random parts needed.