AutoNation Collision Center Las Vegas

I would like to give them 5 stars as Roger, Don, and staff
did a great job repairing my car on a very tight schedule
and the work is top notch.
However, I was very disappointed by the w/​w fluid they put in.
It stank to high heaven (smelled like urinal cakes and permeated the
car interior, but, more importantly, it froze up in the Colorado Rockies
and could have gotten us killed. Our windshield was coated with road
slop, snow and ice and without the w/​w to clear we had the most harrowing
drive of our lives.
Don Stevens, please throw out that cheap smelly crap and use product good to
20 degrees below zero. (Once we cleared the mountains and the temperature
rose, the junk worked fine.)

Took my 2004 Pathfinder in for a new bumper. These guys were the best! I was in and out in about a week. Matt was extremely professional and kept me updated on the process the whole time. My truck looks amazing. I could not be happier!

My 2014 BMW had over $ 10k in damage after a car made a left turn in front of me. The staff was great at keeping me informed via text message and handling the repair process was very efficiently.
I got my car back in top shape, and it looks like nothing happened. They are the best place to get your BMW fixed since they are the only BMW certified shop in town! Very pleased with the service and quality of repairs! Thanks AutoNation and thanks especially to Don Stevens and Bill Saxon!

These guys were great. I brought my car here after being rear-​ended by a stupid taxi and they got to with on it right away. I had their representative Falon take in my car for the estimate and get it over to the insurance. Throughout the process I was sent updates through my email which was nice, that way I didn’t have to call or be called all the time. The bumper is fixed and looking better than when I first bought the car honestly. Everyone I encountered was friendly and the whole transaction with these guys was smooth. I, myself, had a awesome experience here and will be back if another stupid distracted driver were to slam into me again.

They don’t even deserve a single star.
Worst place to take your car for repairs don’t take my word for it you can read the other reviews as well And the experiences other people went through. I was involved in a minor car accident I took my car to get it repair. They told me they will get back to me in a couple of days to give me the estimate. a week and a half went by with no updates. I had to call to find out for the update. they kept on telling me lame excuses about how they keep on ordering the wrong parts. Yet they claim to be experienced and certified… After four weeks for minor repairs my car was returned with scratches and still the repair wasn’t done right.

Told Geicco they would cover extra rental car but never reimbursed me yet. The geico BBB letter said they caused delay and would reimburse.
Daryl said in his email that thwy are going with oem parts. Few parts were oem. Rest were aftermarket. I have email saved in case I need to do lawsuit as I was promised in email oem parts. Nothing mentioning after market.
Daryl left the shop and nobody notified me to pick up car. Manager at shop told me they would cover some days that I paid enterprise for. BBB email letter from a VP of Geico said they would cover the remaing car rental. I didn’t read the letter until after I picked up the car.
Manager at shop should have told me they were covering the remaining car rental. Instead the manager tried to only cover some of the days. And I was told I would be able to pick up the check and they would call me. Almost 2 months later no call. No reimbursement.
I would not recommend this shop. They never did what they promised and took too long to repair and never informed me when car was done. OEM parts promise in email was maybe a lie as it never mentioned using aftermarket parts as Darl replied they were going with oem. I believe I told I would be informed if aftermarket parts were not going to be covered by Geico by Daryl if Geoco drejected comparrision. They never asked for my concent by telling me and used numerous of after market parts. I was told OEM by Darryl and no mention of aftermarket part in the email he sent. Know any lawyers in Vegas?
Good thing I recorded videos of when I picked up my car. They also left an obvious sticker in the grille and the manager did not offer to take it off until after I complained. Horrible experience. Beause of their delay and did not even contact me to notify that car was done I am out over $ 700 as Geico only covered so many days of rental car covrage.

Excellent service, superb work. Highly recommended! I worked with Roger, who was professional and answered all my questions.

I have bought two cars from AutoNation. In my opinion, as with all AutoNation endeavors they are excellent at tokenism and LIP SERVICE, but very short on quality, promptness and punctual delivery of services. Seemed like it took forever. The damage was MINOR. The size of a silver dollar. Nice paint job, but EXTREMELY lousy at re-​assembly. The rear door driver’s side has never been the same and rattles now. They broke a part in re-​assembling the door, had to order it, took even more time and then DID A POOR JOB in the end. I brought it to the attention of my rep and she rationalized it away. In short ‘tough’. I was unable to tell if anything was taken from the car but the trunk where the spare is kept had been opened. Why? The door was repaired, not the trunk. In short I wouldn’t recommend these guys to my worst enemy. As my Vietnamese friend used to say, ‘talk too much, eat too much, live too long’.

Came here because they are certified BMW auto body repair.
Long story short, received call after two weeks in the shop that my car is finished and ready to be picked up. I inspect the car and a lot of the repairs that were documented repaired/​replaced were not complete. I don’t understand how management handles their quality check. Spoke with manager, they say they have many stations and goes through many techs. I say, then they should have a better check list system. To run a high end body shop that is supposed to be certified by BMW is very poor. Needless to say, repair was done and complete after several weeks of going back and forth of work being half ass done.

The WORST REPAIR SHOP EVER!!! When I spoke to the advisor she made it very clear that I was going to get a great job on my car when they deliver it. They missed basic details from when they disassembled my car and put it back together! I had to personally fix something’s. Then I noticed that where they blended the paint was noticeable there was a white line where they blended and a bunch of white dots under the clear coat. My car is red. They also tried to do an unfinished job and use my rocker panels to cover it. Those panels are accessories and dealer installed. It was painted half way and looked like if the spray had dripped and clumped together and dried, just like when you were in kindergarten and did finger painting! There was still drips of paint on my door. I also told them from the beginning to replace my wheel because of the damage it was caused. They sent it for repair and it came back even worse. It was in repair 3 times and they finally decided to call insurance company to pay for a replacement! Oh and Kyla S, she is an advisor that is careless about her customers, since her pay is usually through insurance companies. I had my car in and out of the shop 4 times after a 3 week repair. I had to speak to the GM and then he had his shop manager handle the situation, he finally took care of the repair and is the one who got my wheel replaced! Which is the only reason I’m giving a 1 star! They don’t do a great job. They do it fast and convenient for them so you won’t ‘notice their sloppy job’ but who wouldn’t if it’s YOUR CAR!

I give ZERO STARS! But since I have to give some kind of star rating to post, I put one.
Only reason I went here is because Volkswagen dealership recommended if I want to go to someone who know what they are doing! FALSE!!! They were VERY slow, DISHONEST, and gave me an extra ding on the side. The shop took a month to repair my shattered back window. Then, they didn’t pop the window in correctly so my whole top of the inside ceiling was bent/​the plastic part.
They were also dishonest in the sense that they tried to lie about the fact that my car already had a dent on the side. There was a new ding that I did not see prior to dropping off my car on the side which I would have noticed if it was there before since I inspected my car from every angle. And curious if the valet did more damage then just the back window and frame.
The shop said that the dent was there before and they had proof of it. They told me that they are obligated to take pictures of all sides. And since I was VERY confident and had my own pictures, I asked for the pictures the shop took. Not only did they only have one picture which couldn’t even tell how bad my back window was but also still kept trying to blame the dent on me.
Terrible service: Didn’t do their job in timely matter but also didn’t do a good job on repairing my car. Also, terrible customer service.

I have worked with Automation a few times in the recent past. The staff is caring and kind. Their work is extremely thorough and well done. Each time I use them, they return my vehicle in the condition that I bought the vehicle from the dealer. ABSOLUTELY WONDERFUL!

The Worst! They could not get anything right… most of all, the color of my car. 1 Star customer service, 1 Star quality of work, and 1 Star for caring about their customer. My bet is the problems start with the top and go right on down. What is really upsetting, the Toyota dealership up the street suggested them. Any business that is in bed with these people, I want nothing to do with.

Horrible service. Horrible repairs. I was quoted for 6 days of work, it took 41. They scratched my tints and my trunk wouldn’t close without slamming it after they worked on it. The manager was rude when I told him the issues with the repairs and brought it back to have them correct it. I figured in 41 days they would at least be able to repair it to the original condition, wrong. Avoid this repair shop, they don’t care about their customers or quality. I know multiple people who had similar issues with this shop (delays, improper/​poor repairs). Not only that they get off on being assholes here.

Everyone was professional and pleasant, they did great job on my bumper and fog light assembly. I read the reviews about stealing items out of the car, I didnt have any of those problems. My experience was very good the workmanship was great and they kept me apprised of everything that was going on.

I want to give you 5 stars but due to the fact that my personal belongings was stolen I give it 1 star. work done was great I’ll give you that, glass was replaced and paint job was done perfectly like nothing ever happened. But come on guys! 3weeks wait period? For a replacement of tires and a back window glass replacement? Also
I know I saw a huge post board with words on it that read «NOT HELD RESPONSIBLE FOR LOST, DAMAGE OR STOLEN BELONGINGS» so with that said its ok for your employees to take shit that is not theirs? Seriously?! And won’t be held accountable? That’s bs! Come on?! Who the hell steals running shoes out of a gym bag? Oh wait since they’re Nike and expensive you can’t afford and decided to take them who knows probably for a wife or a gf since they were pink! Not only that! Who the hells takes my soccer ball? I can always replace those things but have a courtesy of not touching stuff that doesn’t belong to you! Makes this business look horrible! Un honest work environment. Management should have a better look at their employees and supervision should be key! Not only to make sure their work gets done but also for employees not to steal! Well what if management is also stealing and hide behind their policies?! Never again.
Be ware! Or make sure you take everything out of your cars before dropping it off here for service! I give it a dumbs down!!!

The absolute worst collision shop around. They make Gerber look like a 5 Star shop. That is how bad this place is. The worst customer service. Now I know why Geico does not use them. Big mistake.
I go there for service. Their service reps do an excellent job though. I have never purchased a vehicle there, so I can’t speak on that. I’m sticking with Henderson Nissan when I make a purchase. They always take care of me there. It is just too far to drive for service.