Auto Air & More

READ THESE REVIEWS! I was a «tourist», in Vegas for a class and a spark plug blew in my truck — $ 740 later!!! «and we gave you a discount»… they told me they had to remove the manifold to get to it AFTER my CA mechanic spent 30 minutes on the phone «teaching their 30 year Ford veteran» a better way! My truck never made it 40 miles and they tried to tell me to call AC Delco — they’re gonna hear about it too! for a one year warranty, $ 1200 to tow my truck to southern California. AND I’M DISABLED! these people are IDIOTS, inefficient screw jobs!!! The owner Tom Massey sits on his fat bottom in the back and lets the «nice Office Mgr lady» screw you royally. THEY ARE UNQUALIFIED. my mechanic replaced SIX plugs, casings, filters, etc for $ 780! I’ve got all the paperwork to prove it. Then after months of being upset I sent a letter to Massey he has the audacity to tell me it was another plug causing the problem. HE NEEDS TO GO TO AN ENGLISH CLASS TO LEARN TO READ! Morons, thieves, AMAZING they are still in business… everyone needs to complain to NV Atty General, Better Business Bureau and write their honest horrific experiences EVERYWHERE you can write a review for this place. I’m even calling the local paper. ITS A DISGRACE THEY ARE SO INCOMPETENT.

Where do I start. This place is for TOURISTS ONLY! The same ones that will pay $ 10 for a $ 1 water. Let them pay the outrageous fees.
RED FLAG 1 Free Inspection? I think not. They literally lifted my hood up, asked what was wrong, checked to see if there was any freon and told me that it would cost me for a further inspection. What the hell. He wasted both my time and theirs.
RED FLAG 2 Another thing, which I am sure they did not know I was sitting in the waiting room (which is a seperate room off to the side) I heard the workers (Gil, Tom etc.) discussing an issue about a customer who was upset (BUT very cordial) that they had screwed his car up multiple times and just wanted his car fixed. Well, their debate was whether they should charge him or not. One worker proceeded to comment, «We only screw over the good guys and he kinda knows what he’s talking about» and another saying, «Well we did screw his car up three times»…
RED FLAG 3 Beware of Uncle Tom (He literally looks like someones old, sweaty Uncle Tom who knows NOTHING about cars, but needs a little side work for the pay) The lady at the front desk had me fill some papers out and said Tom would be helping me after he set up the mechanics in the back to start my inspection. He literally, took a flashlight, checked some random areas and started jotting down prices to further inspect my vehicle.
Scumbags… *drops the mic*

I needed for a shop to look at my suspension so I called AAA on Durango drive as I am a member and asked for a reference to have my suspension looked at. I was recommended to Auto Air & More 4295 W. Tropicana Ave. so I called explaining my problem and made an appointment for the following morning September 7, 2012. I got there earlier than scheduled and they set up the paper work for an estimate. About an hour later Gil came out and told me they diagnosed my problem and I needed to replace the (Front lower (inner) Control arm bushings) at a cost of $ 360.42 of which $ 260.00 was for labor. I told Gil to go ahead after he said it would take about two to three hours.
When I returned to the Shop my car was parked out front ready to go. I went inside and waited for Gil to bring the bill. When he came forward he told me everything was done but I would have to have my wheels balanced. I said i thought you did that and he said no they do not balance tires. I asked for recommendation and he referred me to Discount tire. I immediately drove to one near my home to have them do the balance.
I will say when I left Auto Air & more the front end still felt a little off so I said to myself, (balance)
After the balance was done I still had a problem with smooth driving so when I got home I looked over the bill closely and saw this line/​/​/​/​Recommend customer to get alignment ck & tires balance checked./////
I had thought I had already paid for alignment because it’s stated they do that in their advertising, Gil had never verbally said anything to me beyond getting tires balanced so I am at a loss to know what is going on until I call them next. I don’t know if they are open today (Saturday) September 8^th but will call at 9am to get an explanation.
I also noticed my steering wheel is no longer centered horizontally as it was when I brought it into the shop of Auto Air & more so they have some explaining to do.
Now I am made to wonder if I needed the bushings they replaced. I did say with my mileage at thirty five thousand I thought it should last longer. Gil said to me with the desert heat etc: they can go at this stage.
I think I have been had but will see what Gil has to say in explanation. I thought I was safe knowing they had AAA membership in good standing. Then I saw eight negative reviews on Google about this place and now I am really worried. Can I stop payment? Don’t know? probably not but will check with my bank.
Good ol Vegas, right?
Will update my review as soon as I contact Auto Air & more, today or Monday. So much for my faith in AAA and their local reps.
Who can we trust anymore???
Dustime8

After looking all over town for someone to repair my AC, i chose auto air and more. After a friendly and quick inspection, i agreed to the repair that seemed necessary, and left my car to be repaired.
When i picked up my car, again, no problems seen. In fact the air was cool. So i drove home happy, but when i got back in my car two hours later, the ac was gone and back was the hot blowing air. As it was now 7 pm i waited until the next morning.
I took my car back to see what had happened and after another quick inspection they said they would need my car for the day because the hose that was repaired wasnt done properly. I received an apology for this and was promised it would be fixed asap!
I returned later to get the car and again the ac was cold, so again i was happy. Two days later i lost all my ac again. Bummed i contacted the company. They told me «to do any warranty work, if thats actually the problem which is highly unlikely because we have looked at that hose twice and we dont make mistakes, it should be as early as friday». I said «friday??? Its monday! Why so long?» i was told «take it or leave it, we are busy».
I drove to another shop and had them sinply check out my system. It was out of ac, the hose they fixed was still broken, and what was crazy to hear was the mechanic asked me «you took this to auto air and more didnt you?»
I was suprised because i didnt say that to anyone. I asked how he could have possibly known that. He said because it «looks like their work, soldered joints on the old hose that are cracked, bad crimps on the fittings, etc.» he showed me the hole in the hose. The new mechanic repaired it with a new hose and recharged the system. Now i have had ac for two weeks with no problems.
Stay away from auto air and more. I spent $ 415.36 and got nothing for my money! Buyer beware!
–Tyler