At’Cher Service

Do not use this service. Our appliance needed to be repaired, and we had to reschedule multiple times, while taking off work each time, only to have them cancel on us several times. Zero reliability and an extreme lack of professionalism.

Had them out about 9 months ago, very professional, they replaced my dryer drum. Big job, but the service guy was great. It was $ 150 which is a lot but cheaper than a new dryer.
Only reason I didn’t give them 4 stars is because my dryer is now not heating up again. I will re-​review after they return my call and the dryer is fixed.

They came to my house to fix my AC condenser unit through a home warranty claim in July 2012. I had a bad experience with a different AC company through my home warranty before, so I requested a different service provider. They determined that both of the run caps were bad, as well as the condenser fan motor. At least I was only out $ 100 because it was through my home warranty. I would have loved to pay full price for a company to come a do it right rather than having these hacks come and put in a 15MFD capacitor on my compressor, which actually needed an 80MFD capacitor according to the manufacturer. Alas, now the damage is done, two years later and my compressor is fried, and I blame their horrible service.
Not only did my compressor die two years later, but the new fan and capacitor they put in died after 10 months. And because it was installed through a home warranty claim, they don’t warranty the parts or labor past 90 days. If you don’t go through the home warranty, they would warranty it up to a year. What I SHOULD have done is contact AO Smith directly and have them replace the motor directly. I didn’t want them back, so I told my home warranty folks about my bad experience and they sent out yet another (third) service provider.
Will NEVER call them again.

The worst service ever !! Their technician came change the parts for my fridge and in ten minute he was out without even checking if the problem is solved, I called their customer service to complain she refused to send their technician again to check the same issue and she was so rude and hang up on me, they charge me flat fee for a 10 min job excluding parts, and the fridge is still freezes I called their customer services 4 times to complain and they are totally unprofessional expensive and rude

Also doing business as Bowdrie appliances. Read their review on Unilocal
Stay away unless you like dealing with a controlling bossy witch. She loves to correct and control. Acts like she is doing you a favor to work on your appliances. Got annoyed when I wouldn’t give out the gate code. Insists on a 4 hour window of time. Refuses to accommodate a request like a call ahead. Interrupts and acts superior. Totally inflexible. How do they stay in business?

David B. was just here fixing and repairing our Miele dishwasher. He did a fabulous job getting the job done! I really appreciated his professional manner and his organized approach to getting all the parts and pieces back in place.
Thank you David!

Excellent service fast efficient and professional David went above and beyond and was great at fixing our A/​C unit def recommend At’cher service to anyone with A/​c problems

i used atcher service and could not be happier the technician was very nice and fixed my frigidaire refrigerator that another service company took two trips on and could not. I would recommend this company to anyone getting appliance or ac service.

ABSOLUTELY HORRIBLE SERVICE!
I called At’Cher Service to come fix my Frigidaire refrigerator because the water dispenser and ice maker were not working properly. On the phone I mentioned that I did not know what the problem was, but that the filter was expired, so perhaps that was the problem. I was informed that the service call would be $ 65 and that it would be applied to the additional cost should any additional parts/​labor be needed.
When the technician arrived at my house he informed me that he had brought a new filter per my request and that he would check the unit and see what the problem is. I informed him that I did not request a filter, but that if the refrigerator needed it to work properly than go ahead and install it.
After about 30 minutes he informed me that the main valve on the unit needed to be replaced and that he could return tomorrow with the part and finish the repair. He also stated that the filter should be replaced. He charged me $ 260 for parts and labor.
The next day he came back and installed the new valve and filter, but the ice maker and water dispenser still did not work. After re-​checking the unit this time the technician stated that it was not a problem with the main valve or filter, but instead it was a problem with the water line that led to the refrigerator. He informed me that he could not fix the problem, and that I would need to hire a plumber. When I asked him why he did not notice that on his original inspection, he admitted that he had made and error and that he was sorry. He informed me that he could refund the cost of the main valve, but that he could not refund the price of the filter or the service call.
I can understand paying for the service call, but paying for a filter that I can not even use is absolutely ridiculous! When I asked why he could not refund the price of the filter he informed me that he brought the filter per my request and that since I had specifically asked for it, there was nothing he could do. I HAD NEVER SPECIFICALLY ASKED AT’CHER SERVICE TO BRING ME A REPLACEMENT FILTER. In the original phone conversation I had mentioned that the filter might need to be replaced, but I NEVER ordered a filter from the company.
The technician was very apologetic, and even stated that if it was up to him he would refund my money for the filter, but it is not up to him. He referred me to his manager, a woman named Melissa.
My wife called Melissa to explain the situation and see about a refund for the filter. Melissa was EXTREMELY rude. She did not even take the time to hear a full explanation of the situation before she began yelling at my wife. Needless to say, she was not professional in the least bit.
When I called back to try to speak to Melissa about the situation myself, she informed me that she had already spoken to my wife and had nothing else to say. SHE THEN HUNG UP ON ME!
Even though I am completely willing to pay the $ 65 service call fee and return the unused filter, Melissa would not budge.
I have since placed a stop payment on the check for my original payment of $ 260. I am still completely willing to pay the $ 65 service call fee, but I REFUSE to pay for a filter I can not even use.

Thanks to the piece of crap washer I have (Whirlpool Cabrio) I have had to use these guys twice in the past couple months. Everyone I’ve dealt with has been extremely nice and friendly — from the lady answering the phones and setting up the appointments to the service tech that came out. They gave me a four hour window for when they’d be out, but called me 10 – 15 minutes before they got to my place. The service tech did a great job of showing/​explaining the problem and fixed the problem quickly. Didn’t leave a mess behind either. They do seem a little pricey but I’m happy with their service and would probably use them again.