AT&T

This place was great Priscilla and Jen were awesome and really helpful !! They saved me from having to purchase a new phone and saved me $ on my bill. Definitely recommend coming to this location if you want great friendly service

I have been using AT&T for 4 years and this is my Worst experience with AT&T ever !!! This store is terrible, the store manager is terrible (Sarah?!). This store is not there for helping customer, it is a trouble maker. The store manager is even kind of racist.
I’m here for spending Christmas with my family. My phone was stolen on ¹²⁄₂₃ night. I went to the store to get a new phone and my SIM card on ¹²⁄₂₄. My parents’ phones service are not working in the United States so my phone is the only thing can contact and navigate so I want a new Phone ASAP. That supposed to be a very simple work since I got my ID and very thing with me (except I didn’t bring my holder travel with me!!!)
I’m in a family plan with other three college friends. The store manager told me that I need to be an authorized user in my account so that I can do anything with my phone and SIM card. This can be done online. My holder, who has been outside the country for about six months and I’m the primary user in the account right now and paying the bills every month. Then I login to my account to add me to be the authorized user. The manger said she see me doing it and I can’t do this and she left a note on my account to tell every each other Att stores to block me to get my new phone and service except my holder is coming to store with me… Excess me!!! Really ?! ?! I just need a new phone ASAP and you want my holder to buy a $ 2000 fly tickets to just come to verify me?! My holder tried to call the customer care oversea to verify me but the customer care did’t allow her to verify me via the phone because of the manager’s notes, she must come to store with me to verify me… Or I can’t do anything in all the ATT stores in the United States. Just like block me to all the ATT store… Jesus Christ All I want is a new phone !!! I waste 2 hrs in the store without doing nothing.
Then I head to the Apple Store. They got me all set in 5 minutes.
THANK YOU Manger Sarah !!! You are a good trouble maker.

Just sat in this store for an hour on the list waiting to be assisted. After about a half hour, one of the sales associates kindly let me know that someone would be in shortly to help so I sat a while longer and watched the store manager shoot the breeze with a customer that had been there since before I came in and already had someone assisting him. My online account gave me the option to pay in full (with a discount) for an upgraded phone but I was told by the store manager, Vince, that this was not actually an option and I had to switch to a month to month plan ultimately paying for the phone at full price ($ 750 vs about $ 400). My family has had a plan with AT&T for 10+ years and I walked out late for work and ready to switch carriers. Regardless of the company policies which Vince has no control over, he was unapologetic and does not have a grasp on managing his staff to be efficient in times when the wait is long. He was rude and short with me and walked away when he could tell I was getting upset. We are done with this company and the lack luster customer service they offer.
***Update: The store manager let me know that though the option I wanted was available online, it would block me from finishing the order. This is not true and I was just able to order this online. Thanks for the false information!

I’ve been here twice because I’ve had problems with my phone. They have exceptional customer service. Very attentive to their client’s needs, there was no wait when I came too.

I wish I could give a negative 5 star review to this place. I had the worst experience in any kind in my entire life at this place. My bills got messed up, and I spent over 1 hour in the store the other day. The representative couldn’t figure out what was going on, and then the manager came out to help. However, he was not helping at all. He said that he did not have a clue why the bill was messed up, and he said i should pay the bill (even it’s not the correct amount), or call customer service because he cannot do anything about it. Worst thing about it is that I went to this store months ago to change my plan, so my bills were messed up since they changed it. Now they call it «miss communication» and deny their responsibility. Anyway, I am DONE with AT&T, not going to continue my service anymore. They didnt ask me for a feedback afterwards, but i guess i would leave a feedback in another way so people could know about this place.

they tried I think to do good but regardless they were very careless with my account and did the opposite of what I said to do, I stressed it very clearly and they screwed it up anyway costed me about 4 hours of sitting on the phone with the worst customer service I’ve ever seen in my life just to have it corrected, these account specialist guys over the phone will straight up lie to you just to get you off the phone, I was blatantly lied to by 4 different supervisors, it really blew my mind

Terrible. Wait was long and then they tried to scam me into paying a lot more money. My iPhone 6 upgrade was $ 360 plus an extra $ 40 a month. The extra $ 40 a month is what’s terrible. They tried to bullshit me into doing some plan and end up paying full retail price. I said no, I just want to trade in my phone and pay up front. Well she was not happy about it and said I was getting charged $ 40 a month now. I said ok I’m going to Walmart then. Walmart charged me $ 310 for the upgrade and no added money to my bill. Plus they didn’t make me trade it in! Go to walmart for upgrades people!!! Those sales reps just want to commission! Bye AT&T

So my boyfriend and I were helped by Jennifer P. (Jen). My boyfriend purchased an iPhone 6 plus and cancelled some lines that wasn’t relevant anymore– everything was going smoothly till Jen was about to put the glass screen protector that we didn’t ask. We even asked her twice if it’s free or not cuz I know I payed $ 35 for my iPhone 6 glass screen protector at the other AT&T store. Plus, he can get it for free cuz his friends work at the phone kiosk in the mall. Then later on that day we checked the receipt to see if it’s really free… It’s NOT. That lying succubus ! It says «SCP BOG PUREGLASS IPH6 $ 45» So unprofessional of her to lie about it cuz she opened the box and was about to put it on. And I’m not the type of person to write bad reviews– but do you know how many McDonald’s fries you can buy in $ 45?! A LOT !

Wow what a service. My number «got Limbo «
Some big big BS.
Brian the best employees EVER.
Help me a lot! ##
4 hours on
The phone to try help me to get back my 8 years phone number. 4 hours talking with India robot people 4 hours taking with Pakistan robot people.
Thank you so much Brian.

I was in Las Vegas for vacation. Bernardo was able to help me with a pressing phone need — easy — fast — helpful. It was all good. Restored my faith in customer service. Thanks Bernardo!

They had super crappy customer service. I asked a simple question, «do you have this phone in stock?» he said no, gave me some bull crap excuse about how he can’t check other stores. I used to work for AT&T, yes he can look at other stores but he was clearly a lazy salesman who didn’t care to help if he wasn’t getting commission. Then, mid sentence while I was asking him alternative options he hung up on me. Mind you, I don’t get snobby with people. Knowing this man was lying to me I was still polite, so he didn’t hang up on me for being rude. He did it because he was clearly a dick. The store in Summerlin, the one on ann road, and the one on sahara have WAY better customer service. When I called summerlin, I didn’t even have to ask him to check other stores he just did it automatically. The Summerlin store clearly cares. This one, no.

I’m not sure if it’s just AT&T or just this location but they are very anal about phone trade ins. Ur must be the same day and you must pay in full of the new phone in order to get full credits of the trade in value. You can not apply it to your account or installment of your new phone. Best buy and other places are not as strict. It makes me wonder about their service at stores as I never have problems on the phone.

Luis was very patient and helped me with my billing cycle, at the potential cost of helping other customers who probably wanted to buy expensive iPads.
Strongly recommend!

I placed an order for in store pick up. This store was super busy and really warm. Like i was sweating the whole time. I was in a rush and the whole thing didnt take too long. One thing that sucked was the machine to transfer my contacts didnt do it. He didnt check if it worked so that sucked driving around with no comtacts. I switched to Android from iOS. Those things aside the guy who helped me showed me how to get a $ 50 credit using isis wallet. I thought that was above and beyond. He was an Asian guy with glasses. I did register and can use it towards my bill. How awesome is that? I would definitely go back. Their door greeter is awesome, it’s clean, and the staff are nice.

The staff are always very helpful and friendly. I always get what I need when I go in there. They will even grab you a glass of cold water if you ask! They handle everything in a timely manner. The environment is very clean and organized.

Great service! A lot better deal than Best Buy without the hassle!

If only I could give this branch a 10-​star rating, I would!
(I’m writing this short review for Mom. :p)
Just ’cause the AT&T kiosk at the Boulevard Mall wasn’t there anymore, my Mom and I decided to look for their branch nearest Maryland Pkwy. Well then we saw this one, thanks to Unilocal!
We were here early evening on a Monday. We arrived to a seemingly laid-​back atmosphere, clean, fair-​sized store with relatively busy representatives. We waited for our turn to be serviced. After the waiting (which we really didn’t mind much), we were approached and assisted by the store’s manager named Victor and later on helped by Irving, one of their sales unit representatives. We cannot asked for a better customer service; they were both perfectly good in PR, really were all out there doing the job, and thankfully both were just cool and patient with all my Mom’s inquiries (not to mention we were up until and beyond their closing at 8PM).
I absolutely recommend this awesome branch for all AT&T users! :)

Terrible customer service by the manager. Call AT&T directly as they are extremely helpful. There are other stores in the area that I am sure would be more helpful. My iPhone was stolen while visiting Vegas on business & was hoping for a replacement and was too early (3 months) and was not willing to help me. Thanks a lot! Juanita was helpful but is not the manager, she should be. Ugh!

I had to visit this location to get a free Sim card because my replacement phone did not come with one.
The store itself was nice. Small and clean, very well organized.
I had no problems with getting the Sim card. The manager put it in for me, set my phone for me and made sure everything was working like it should.
Of course she tried to up sell a couple of things, but that is her job so I wasn’t mad. She wasn’t pushy at all and actually gave me information I did not know about.
If I ever have to visit a AT&T store in the future, I would have no problem with going back to this location.

I came in to upgrade to the iPhone 5. I was helped by Heidy and I thought she was great. She was knowledgeable and quick. We had trouble with the card machine, but that’s about it.
As with anywhere, the accessories for the phones were overpriced. Store was clean and I was approached within 5 minutes of waiting for assistance. They were slightly busy on a Wednesday around 2 PM.
Great store! I would go here again!