Ashley Furniture HomeStore

So glad we stopped here. My husband and I had been to a few furniture stores and got the run around. We walked into Ashley furniture and was greeted by a nice associate Brittany D. It was refreshing to have someone be genuinely interested in our wants and not just trying to sell anything. Brittany D. got me into my dream bed set and I appreciate it. She is definitely an asset to the company. I will be back. Thank you Brittany!!!

Purchased sofa and loveseat before Thanksgiving 2015. They sales person said it would be delivered on 12÷2÷15. After I paid at the register they said it would be delivered on 12÷15÷15. Then on ¹²⁄₁₃ they called me to let me know that the date had been changed to January the fifth.
When couch arrived I found out that the cushions stick out. I called the customer service a few hours later and asked for a replacement. They said that since I accepted the delivery to my home they would not exchange or refund. Well how else would I have found the defect if I didn’t accept it and look at it? I did not want a refund, just a replacement of same, or similar of same value or any value and I would pay the difference if that was the case. NO SIR, YOU ACCEPTED THE SHIPMENT TO YOUR HOME. SINCE YOU ACCEPTED IT IN YOUR HOME I CANNOT DO IT, was the answer of the representative. Called the corporate, went to the store itself, waisted a whole evening and I am stuck with a lousy defective sofa. Horrible customer service, lousy products, bad cheap quality.

I so wish I had read the reviews before I bought from Ashley furniture., Its been nothing but a nightmare. The sales reps are great, but once everything is said and done with the purchase, then the nightmare begins. I made my purchase on October 24 and here it is January 20 and I still don’t have all my pieces yet, Not to mention that when my dining room table was delivered it was damaged and because I caught the damage 4 days later all they wanted to do was repair it. Heads up to all that purchase from this store. If you get a damaged piece of furniture from this store, do not let them work on that piece because you will be stuck with it. Do not even have them send out a tech person out, ask for a exchange immediately. I was given two 50.00 gift cards for my inconvenience. This store would be a store that I would gladly recommend to my worse enemy.

Bought a 5 pc king bedroom set and an extra dresser. Buying process and finding something nice went well. Set delivery for one week which was ok. Upon delivery our dresser had been damaged, and the drawers on one of the other dressers was missing piece so stability was off. Was told it would be a week and a half for a tech to come by and fix the drawers. And another week to deliver the damaged piece that I refused. Not very happy when your spending the type of money you are… and don’t get me started on the finance process fml

I had a minor problem with a barstool but the management and Repair shop at the MLK location fixed it with a smile. Will purchase from here again. Thank you for the great service and experience.

Update: I received a call from a sales Manager, Terrence Hughes today (12/​3, two days after initial incident filed). He was very pleasant and he was willing to work with me in regards to the price difference. He laid out the rules for me very clearly and allowed me to make a choice based on that. I was satisfied in the end. I will probably end up going back to get my bedroom set only because he was so willing to try to fix it and because the bedroom set i wanted out of there was REAAAAALLY beautiful. thank you terrence for doing your part! ill see you after christmas for my bedroom set — if i can get on here and complain i can at least get on here and leave positive feedback as well.

The worst customer service I’ve ever experience, and the crappiest products I’ve ever bought. My center table is already broken, it’s wobbly and one of the screws broke off. Customer service was terrible, they were supposed to ship me my rug a month ago, it still isn’t here. And while I was in the store not only did it take them 4 hours to complete my order, when I went to pick up my items it took them another 2 to get them to my vehicle. I will never buy from any Ashley furniture store again.

If the furniture you want is available to take home that day, go ahead and buy it, if not, leave!!!
We bought a living room set. Couch, love seat, coffee table, rug. They said delivery would be in 2 weeks which was fine because I still had my old furniture. When the 2 weeks came, they told me they had everything except my love seat and wanted to reschedule the delivery for 3 weeks later. I said fine, 3 weeks later, less than 24hrs before they are supposed to deliver the love seat they call me and tell me they did not get my love seat and want to reschedule the delivery another 2 weeks from now, I asked if they could guarantee that item would actually be delivered and they said no. I asked to cancel that item and they made me go to the store. At this point they won’t let me return the rest of the set because I’ve had it for 2 weeks and I was told that once it’s in your home you can’t return it. Customer service is horrible as many have said.
The sales guy was great, the delivery guys were great… it’s what happens in between that makes you believe you are better off finding a love seat somewhere else than waiting for the one that actually matches your set.

Bad bad bad!!! Dont waste your money!!! Buy a cal. King bed and they give you a regular king bed and call us stupid! Have been waiting 3 months for the rite bed and the day of delivery at 7 am they call me to tell me they dont have the parts! Wow!!! Gave up going somewhere with the family on a Saturday to be told they screwed up after 3 months… again! Katie had the nerve to say they would take the bed back for a buck!!! Unfortunately you cant take back just the bed! You have to take back the whole package deal! If we wanted to return the other part of the deal you would want the bed back!!! A deal is a deal and if you couldn’t deliver what is expected then it time for a full refund! Now I will file suit for full amount plus fees and loss of time and damages!!! Katie if you ever insult my intelligence again I will sue you for defamation of caricature! !!! Thanks for nothing ashley! Dont buy from them

Made a purchase today with Jeannine after I had already placed an order at a competitor! She new what she was talking about and treated us awesome! Needless to say I canceled my order at the competitors and bought at Ashley!

My father purchased a bedroom set from Ashley Furniture HomeStore and we chose to pick it up, because the delivery option was to far out. We picked up the delivery took it home to set up and they didn’t give us the headboard or the mirror. I tried getting ahold of someone at the Martin Luther King office and it just rings and rings. I called customer service and they told me it took 72 hours for them to look into this. The warehouse staff was rude, I spoke with multiple people in the customer service department and I would say I had one helpful young man that actually helped me get my issue resolved. We had to wait a week to get the headboard and mirror and they had to assign it to research before notifying us or not on whether we would receive the items. We were at the point of simply taking back all of the furniture and going to another store.

First of all, when the delivery time is 3 weeks out you might want to extend hours for people to come pick up and not tell people you close at 8 when in reality you close at 6 for people to come pick up. The lady was so sure that nobody told us 8 when we called to check that she made us feel like we were stupid. She then told us that we had 30 days to refund the purchase of we weren’t happy… never again!

The delivery guys are amazing! Not so much for the furniture. I will never buy a thing from Ashley’s. We have had our leather couches since Dec2014. Two repair guys have been out. Joe is a complete jerk. Jhon is fantastic. John tried so hard to get things fixed. New solution is new couch. Well they have brought us back two couches now and they seem worse then what we have. Never again, will we shop at Ashley’s

Let me start off by saying that EVERYONE should be reading these reviews before stepping a foot into this store and giving your business and money to this place. My husband and I went to this store and purchased 4K worth of furniture. A large sectional and 5pc Cal King Bedroom set. Everything the day of purchase went smoothly of course. The sales guy was very nice, we applied for the Ashley credit, 36 months no interest and approved with no problems. He set us up for delivery for 2 weeks later, no issues there. Now, fast forward 2 weeks later to the day of delivery… and the NIGHTMARE begins. I am at work and my husband calls me and says I don’t think they delivered the right bedroom set, it looks different. I ask him to send me a picture and sure enough COMPLETELY wrong bedroom set. So he tells the delivery guys that the order is wrong. Their response was «well do you want to keep it and see if you like it?» UMMMM NO. I want to bedroom set we PAID for and wanted. Not to mention the set they delivered us was about $ 800 less than the one we had originally picked. So my husband tells them to take the bedroom set back with them and that we want the correct one. At this point I call the store to inform them of the error and find out how soon they will have the correct one to us. The oh so NOT pleasant lady at customer service tells me that now they have to wait 72 hours for the returned bed to show back in their inventory before they can even ORDER the correct set and set us up for delivery… so we are looking at about 3 weeks away. I told her that was completely unacceptable considering it was their mistake! She basically says too bad and doesn’t even apologize for THEIR mistake! She then tells me she will call me the next day to confirm receipt of the returned bedroom set. I never received a call so I call her back. Again, she is very rude and tells me they still aren’t showing it in their warehouse as returned. After 2 days of this I have had enough and I call her back and tell her to cancel the whole order and come pick up the couch they delivered as well. She then tells me that I need to go down to the store in person to cancel the order… So I went down there during my lunch break at work to do this. When I get down there she tells me that she never told me to come in person and that there is nothing I can sign because 4 days later the order STILL doesn’t show returned. At this point I am BEYOND livid! I ask to speak with a manager and she flat out refuses to let me talk to anyone and says there is nothing anybody can do for me. I leave the store and call the corporate number and they are of no help whatsoever.
Now fast forward to Friday — 5 days of this nonsense… They FINALLY schedule us for a pickup of the couch and tell us they will be there tomorrow (Saturday) between 2 – 5. Fine. The next day the delivery guy calls (I am assuming to tell me he is on the way). Nope. To ask me what the gate code is… ummm what gate code? (we don’t have a gate). He had gone to our previous address that we had given for BILLING purposes only… not the NEW house that we were furnishing and that they had originally delivered to! He then has the audacity to tell us that he wont be able to make it out to our new house today and we will just have to reschedule. My husband ended up calling corporate and after about 45 minutes of him yelling we were able to get somebody out to pick up the damn couch.
Not ONCE did we get an apology for all their mistakes. Every SINGLE person in that customer service is rude and condescending. Mark my words when I say I will NEVER do business with them ever again! I have been a manager in retail for 6 years and I am beyond disgusted with the way they treat people. I hope they go out of business and all of those inconsiderate employees lose their jobs. They don’t deserve them.
On a positive note, I took my business to RC Willey and they delivered our whole furniture order 2 days later, no delivery fee and the order was in absolute perfect condition, NO mistakes at all.
Screw you Ashley.

Oh how I wish I would have read ALL the reviews for this place … I’m gonna do my best to make this short but detailed. My husband, four kids and I just moved to Las Vegas. Excited to be here my husband thought it was time to get a NEW living room set after 11 years of pre-​loved furniture. Everything was great, We asked the sales rep to give us time and she did. About 3hrs later and all sales rep show to sell product .We were stuck between two sets and we decided to put the lesser set on Lay-​Away. Now what we were told and what we signed where two WAY different things… so sad.
We put our furniture on Lay-​Away because we were told it would secure the sale price and because we were uncertain we would be able to roll over our money if we decided on the second set.
We were also told that we would be able to get our money back if we decided that we didn’t want furniture. With the exception of the 10% down payment
Which we were also told not to worry about because they could just give us store credit. with all the excitement we signed!
So about three weeks later we decide we want the second set (we went in about 2 more times before then) We had a different sales rep and gave us a good deal (we spent may be4 hrs this time) and made a payment of $ 800 plus our first payment of $ 210 a grand total of $ 1010. On August 8^th I go in and want to cancel thinking it shouldn’t be a problem. Once I utter those words all I see are eyes looking everywhere but me. A customer service representative comes up to me and tells me with the most unapologetic face that she is unable to return my money!!! WHAT… she print my contract and shows me what I signed and sure enough they got me. I start crying and telling her how unfair and that I need my money. I storm out crying and the store manager comes out and said he will help me and that this is the reason they have done away with the layaway program. HELLO so I’m not the first!$ 500 store credit and $ 510 returned to me … I’m not taking it. I’m so embarrassed and feel taken advantage of. I want what was promised. There was a lot more words to this story but I’m sure you get the idea. I will be calling corporate Monday morning! Note to everyone triple check your contract and make sure you get what you were told in writing.

Very poor quality furniture. Sofa has been repaired twice in the first year and it still slumps down.

We had a great experience all around here. The salesman Terrance that showed us around was very knowledgeable, but didn’t pressure us.
We found a great sectional sofa on sale and arranged for delivery. Delivery time and date was confirmed with me twice via text message and the item was delivered as promised in perfect condition. The delivery crew Gabriel and Jamal were extremely polite and very capable.
Excellent product, assembled by the same delivery guys. Looks beautiful. Next up for us is a new living room set. We’ll definitely be back!

You can really get to know someone’s character by how they treat their servers and these people the worst. Every single one of these people are smug and inconsiderate toward the people who deliver to this location. They are rude over the phone, treat delivery drivers worse than second-​class citizens and never tip. On repeated occasions they order food and dont tip, and are smug about it, as to make a point that they are better than you. Their customer service representatives are also very rude. If you ask someone for help locating the client they either ignore you or tell you to ask someone else. If they hold such a negative opinion towards those who serve them, they should honestly stop ordering.
I recommend not giving your business to these people. Walker furniture is just down the road.

I’ve had a good experience at the other Ashley’s locations but I called this place today because they have a bigger selection at this location. I’m the type that needs to see before she buys. Obviously I was the sucker for waiting 30 minutes for them to get me some help. They even had the audacity to tell me to call other stores when I already looked at the other stores. All I wanted to know was if something was on display. How hard is that to let me know? I finally hung up and my husband called them. They told them they were too busy to help him. There are only 3 places in Vegas to buy furniture and if this is the way you treat a customer/​potential customer then really I would recommend any other company besides this one. RC Willeys and Walker Furniture are your best bet especially when Ashley’s doesn’t even try to help you. It takes 2 minutes to see if you have something on display or not and possibly one minute to tell me yes or no. I’m wondering if I actually went there if I would have gotten the same service. «We are too busy to help you right now…»

The sales team here did seem a little lackadaisical…
The furniture offered was decent, some pieces were overpriced…
Altogether, its your basic furniture store…
Nothing fancy!