Ashley Furniture HomeStore

Thanks so much to Johanna & Susan — I had to pick out furniture for an apartment. They were very helpful and made the whole process extremely simple.

First of all let me say that I am SUPER picky about furniture and have been looking for a dining table everywhere. Walked in and was greeted and by Andrew who got my name and told me about the Memorial Day sales and then let me browse. He was THE BEST: attentive without being overbearing.
I also (finally) found a dining set that I like, and bonus! a coffee table, too. Definitely worth looking here for your furniture needs.
MOST IMPORTANTLY!!: ask for Andrew if you can. The reason I had such an outstanding experience is because of his customer service.

My experience with Ashley Furniture in Summerlin was excellent. CD and Kathy A. did a fantastic job assisting us in the purchase of our sofa. Went to Simmons, RCW, and J.C. Penny prior to our purchase at Ashley.
Only negative is the delivery time is 17 days after the purchase date. (Not sure if that is in their control).

I recently visited looking for an ottoman. I was greeted warmly by Susan Haller and for the next hour, she showed me many different styles. She was extremely helpful, professional and attentive as I perused the beautiful inventory of options. She made the entire experience very pleasant and ultimately helped me make the perfect selection for me and my living room. I highly recommend Ashley Furniture and if you want first class service, ask for Susan!

If I could give 100 stars I would. I go to Aesthetics school next door… I seen on my lunch break there was an Ashley Furn right by… after I ate lunch and pumped gas I had maybe 30 mins left… I told my school friend let’s just run in… I wanted to see if they had the ottoman that matches the sofa I bought from the Henderson location 16 months ago. I walk in and Ranya greeted me. I told him
I was in a hurry but bought a sofa over a year ago and wanted the matching ottoman. This man ran to the desk to look up my last purchase and ran to another computer to look it up then ran and got a manager to explain how I had a $ 150 credit under my name because the last Ashley over a year ago shipped the wrong couch. In 15 mins I bought a $ 599 ottoman for $ 162.22. I have never ever in my life had such amazing customer service… I am going to go back in and personally thank him again. Mind Blown. I wish I remember the managers name who came and approved the discount. He was amazing too. My receipt was stamped at 12:10 check out and by 4:30 it was put together in my apartment! MIND BLOWN! Thank you manager on duty lunch time Tuesday 5÷24÷2016 and Ranya!

I will NEVER again buy anything from this store. I was told last week by my sales guy, Kent, that altough he cant tell me the delivery guys will move my existing sofa, that hes sure if i offered them $ 20 and a soda, they would move it for me. I am a single woman, and would NEVER have bought an $ 1100 sofa if i knew i wouldn’t be able to move the old one. This is insane!!! Next time i will go to RC Willey or Walker

Ok service and a good selection of furniture. They delivered our new couch on time and followed all of our directions. I would give them 5 stars, but the service in the store was lacking. Walked around the store twice trying to find an employee to help us purchase the couch we wanted.

This is the place to be during their Presidents’ Day sale. I don’t know how it is the rest of the year but during that sale are intensely good.
Loved the service we received! The woman said she was from ca, just helping out and she was amazing. She asked what woods we liked, styles and what we were looking at price wise.
Ending up falling in love with a six seater shaped like a triangle! So weird but loved it. We have to save up for it though because it’s a little pricy but worth it. We looked at other stores and their price was best for all it came with.

Chad at Ashley’s was very helpful when it came to us buying a brand new bed. He did everything in his power to work with our budget and still get the bed we wanted. Thank you so much Chad. I’ll definitely be back to buy more items from you. I appreciate everything you did today.

My wife and I ordered a living room set from Ashley Furniture in December and so far we love it. We have no complaints about the shopping experience, the salespeople were respectable when we told them we were just looking but attentive when we had a question. Not to mention we got the full living room set for the same price as just a sofa at some other furniture stores in town. And unlike some other reviews on here we had no problem with the delivery it showed up on time and the delivery guys were nice guys. I would recommend to anyone looking for some new fu5to at least go and check them out.

Just don’t. Please, please –don’t go. My husband and i walked in, shortly after they opened, just wanting to browse. We were immediately greeted (sounds nice, doesn’t it?) By Debra. We stated that we were just looking, and would find her if we had questions. She proceeded to follow us around, asking questions. I tried to be polite, and asked her to leave us to browse. I guess that’s just not how things work there! She continued to follow us so closely that when i stopped to look at a poster advertising bedroom sets, she bumped in to me, didn’t say excuse me, and proceeded to try to sell us a set.
We walked out, and headed over to RC Willey, where we found a great guy named Jimmy, and dropped $ 2600 on new bedroom furnature, and a desk.
We bought a used car 2 weeks ago. That was less stressful than walking into Ashley’s. Take my advice, if you must go to Ashley’s, pop some xanax first, or better yet, just don’t go!

Buyer beware. .! Knowing that most of the furniture here is just particleboard and cheaply finished, the prices will seem about right. The rub is that when they deliver, make sure you closely look each piece over. Half of the stuff we ordered is damaged, and to get a replacement they must first send out a «Tech» from another company to see if they can repair. If not then they will decide to replace, maybe.
They expect you to buy the extra warranty at the store to cover damage from shipping from overseas and delivery to you. You may think the warranty if for the stuff after you get it, but they really see it as a way you get a little more money from you to ensure when it is delivered it’s not busted up.
In my opinion, I will never take delivery again. If you buy, go there and inspect the piece, and then take it home. Also, you will save the $ 150 in delivery fees.
Actually, I wont be back. Junk furniture.

My husband and I recently purchased a guest room furniture set. Ortiz did a great job of helping us find the right set for us, but not following us around the store. She checked on us and answered questions and then let us continue to look and discuss the options. She made it a hassle free experience. She also went to the extra effort to help us get the furniture delivered on the preferred day. The system was trying to delay the delivery because of a pair of lamps that took a little longer to get in stock, but it was just leeway time. Ortiz and the store manager were able to get the furniture scheduled for the right day and we felt we walked away with a great furniture set for a great price.
The furniture delivery was another 5 star experience. The two guys who came to deliver and assemble the furniture were very nice and respectful. It only took them about 30 mins to carry everything upstairs and assemble it. I was incredibly impressed by them!
Overall, we had a great experience with this Ashley Furniture and I would highly recommend this store. They have a great selection, great sales, and great delivery team.

Thank you Roger Diaz for helping us with our furniture purchasing today. This guy was so helpful he tried to find all types of applicable discounts to ensure we paid the best price. He was not pushy and he was the best sales person I have ever dealt with. The Manager Julian Block was amazing, he helped with additional savings and very good customer Service. I will definitely come back to this store.

On 5÷24÷15 I purchased a living room set. Paid cash. I was told that it would be ready for pick up from their warehouse on 6÷15÷15. I called the day before to make sure it was there before I gave my old set away and was told it «should» be there. When I arrived at the warehouse I was told I could pick up just the love seat the sofa would not arrive till August 30! NO ONE called me to tell me about this little issue with my order! I asked for my money back, they filled the paperwork and said it would take 7 – 14 days for my refund check to arrive.
I was upset but waited patiently and when I didn’t receive a check after 4 weeks. Yes 4 weeks I called customer service. I was told that it takes longer when its cash! Really? I called their offices in Wisconsin and was given the run around there as well as to who was responsible to cut the check. I was told on 7÷21÷15 that they would look into it and call me back. they never did… I called today ⁷⁄₂₃ and they said the same. I tried on their website to contact them and was told that my email address was not valid. Really? I have never dealt with such Idiots in my life! Customer service you say? It’s Non existent at Ashley Furniture. They will hear from my lawyer.
By the way. after I left the Ashley warehouse without furniture I went to Walker Furniture found a set and it was delivered the next morning before I went to work! THAT is Customer Service.

Not good at all
The wood furniture are sucks not good quality at all
It doesn’t show all in picture but I took a pic
And all the top is like that

Sahara store: The price on the sign is misleading, it did not says regular or sale price, assumed that we could get the sofa at price printed on the sign ($ 798)& get the 2^nd one for a $ 1(promo that they have), 2 associates told us that, so went to get credit & was approved, then associate called for a lead, CEDEE came & then was told that the regular price was $ 1400 for the sofa, then we can get the loveseat for $ 1! CEDEE (he said he’s the manager) was not very nice in explaining things & told him that signage was misleading. I have pictures to prove. What happen to the promo that the 2 ladies told us, before we applied for credit? Jessica, the associate that stayed and was helping us told us that the lead could gove us a discount but CEDEE did not mention anything about that while we were disussing the signs and prices… What made me mad was them telling us one thing, and made us so excited that instead of just looking/​checking out what the store have, we have decided to apply for credit and when we got the credit, they told us another thing, that suddenly the price went up! Are you kidding me… Decided to leave! My husband convinced me that we should try another Ashley bec we really like the sofa & would be getting the loveseat too and since we already got the credit we should just use it!
HENDERSON store: an associate saw me looking at the promo signage (by the entrance) that they have & told me right there that the BOGO was buying a sofa at MSRP then the loveseat for $ 1 or we could get the items at sale price & can get 20%discount, he was nice and knowledgeable so decided to get the items right away! We were supposed to just look today but end up buying the items at the store that deserves our business with the knowledgeable & nice employees.
Pls don’t mislead your customers, pls include the sale & regular price on the signage. Manager Cedee (if he is really the manager) needs more training in providing good customer service, if he explain it better and tell us right away that we could get the 20%discount (magic word for customers) he could have gotten our business. Jessica (Sahara store) was really nice, I think she’s new, she tried very hard but manager CEDEE made us decide not to get it there.

After hitting up numerous furniture stores over the span of about 2 weeks, we came back to Ashley to 2x prices and material of some items we liked.
Our sales lady, Tina, was really quite amazing. Not pushy, but friendly and she knew her stuff.
We threw all kinds of scenarios, options and changes at her, and she was so patient with us.
Needless to say, we ended up getting our new bedroom furniture from her.
All in all, we had a great experience here.

Update on a previous review. So after a lengthy wait, we finally got four out of the six chairs. In all fairness the store did call me asking if I wanted used chairs off the floor model… Because when we buy new furniture we always want used furniture right? In any case they delivered four chair, telling us that the remaining two were not available until a few weeks later. This level of incompetence has reached new heights.
In case you are wondering, no, we have not received the two chairs still owed to us yet.

My wife and I have been looking for a new bedroom set. We’ve been to Ashley on a couple of occasions and have purchased a number of furniture sets from Ashley dealers. We are very happy with the quality of furniture. However, I must call «Shenanigans» on your marketing and pricing strategy!
We had found a bedroom set at your Sahara location in Las Vegas. When we originally priced it and spoke with a sales lady, the price was 2,199.00. It is a queen bedroom set — Hindale I believe. She told me I could save 20% if I paid cash, which would be a 440.00 savings. Tempting, but not enough.
Then you advertise a 50% off President’s day sale of the entire store! I called the store to confirm and was placed on hold so long I hung up and called back. They confirmed anything made by Ashley was 50% off. So I made a trip to the store to see about this spectacular sale.
Your advertising campaign is false and misleading! Especially to those who are seriously seeking out furniture to purchase (cash customer). That same bedroom set is now currently marked up to 3,599.00! Take 50% off that price and I’m back to the same price I was quoted at a 20% discount, paying cash!
The price of this bedroom set never changed! Your little price tags changed, but the price for the customer never changed! I wonder who I need to contact to submit a claim for false advertising?
If you’re gonna advertise 50% off, make sure your customers know what that means. We’re ready to buy… guess it will be somewhere else.
Oh, no one came and spoke to me while I was there. I realize it’s a ‘big sale’ (fake one), but you should have enough people on staff to handle your big deal! I really wanted to talk to some one about this misrepresentation of pricing! No one was available. I felt sorry for the two old ladies who just wanted to but a couple pillows and no one was available to help them! I watched as salespeople told them some one who ‘wasn’t busy’ would need to ring them up. What stellar customer service!