Art Con Inc

I needed my concrete driveway and entry to my home re-​sealed. I have around 400 square feet of stamped concrete and the rest is aggregate concrete. The area is not that big, although it is a nice house. I had gotten an estimate from another company to remove the old sealer (it was re-​sealed probably 2 or 3 years ago) and put on new sealer — basically make the concrete look near new again. The estimate I had gotten from the other company was $ 1400. I thought that seemed a little high, although I really had nothing to compare it to, so I wanted to get another estimate. I scrounged around the internet for other concrete restoration contractors and came up with this company, Artcon.
To make a long story short, the guy came out (late, by the way), I spoke to him for a few minutes and then later that day or the next day, the company sent me an estimate.
Here is the estimate: $ 4,495.00. Around $ 2,500 of that is for the stamped part and $ 2,000 for the aggregate.
As I said, it is a nice house in a gated community. They must have smelled money and thought they’d give it a shot. Needless to say, I did not use them.
I have no idea whether they would have done a good job or not, and I don’t really care. $ 4,500 for that job is outrageous. I practically could pour a new driveway for that kind of money (not quite of course).
I suppose you can take your chances with an estimate from this company, but I wouldn’t let them fix my bathroom faucet after receiving that ridiculous estimate.

Iwould give this place zero stars if I could! The word con in their name really fits. We had our stamped concrete redone because it looked very bad. They came out and did a good job, or so I thought. Afew months later, the color started to flake off. We called them, and no problem, they came out and fixed it. We had an issue after the second time, and we were told «I am losing money on your job, they did work they weren’t supposed to» wow! What a different attitude from the first sales pitch conversation. Fast forward to now, not even a year later (I think about 10 months), the color is doing the same thing, after being assured it wouldnt happen again. Flaking off and horrible looking. Nobody will return your calls if you leave messages. I don’t know how they stay in business, I guess from taking advantage of people. Do not use this company!!!

It’s been one year since we had our patio done and I have never, nor will I ever, refer this company to anyone I know. We had a horrible time dealing with the owner, they made gaurentees that were not kept. Only one person showed up on time the day of install to prepare the site. The crew completely recked the rest of our yard in the process.
Once complete, we were satisfied the job was done on time, but mostly because we were completely exhausted from having to keep on top of the whole project. I ended up taking a day off work to make sure the final color came out exactly has we asked.
In less then one year we began to see cracking and chipping in the color. The sealer lasted no time in this Vegas heat! We had no interest in dealing with them or fighting over warranties. We went to home depot to learn how repair and maintain our selves. Home depot was great and sent us home with warranties on their products.

Work was decent but as Scott B. said below, there’s no follow up. Customer service is just downright rude and awful by those two office managers. First day they came, they showed up with the wrong sketch and overall idea of what we wanted and agreed upon. Then they just come and go as they want over the next three weeks, no heads up given. Lastly, we received our bill and our discount wasn’t included, which I found to be sneaky. Choose a different company.

WHOA!!!
Why didn’t I read these reviews before I wasted my time with ARTCON and Richard Burns!!! Silly me, because now I have wasted valuable time having them come out to give a lot of lip service and NO FOLLOWUP for a solid week. Having invested my time, I thought it was worth calling again. The female I spoke with assured me that they would get back to me. By Friday, a week went by so I called AGAIN… let’s just copy and paste my exact sentiments as previously posted by another reviewer:
«When I called their office I was forced to deal with a horrible young woman who copped an attitude and was about as unhelpful as can be.»

Artcon redid my garage floor and my patio. The overall work was acceptable but the customer service, follow through, follow up, etc was horrible. We have prepaid the job but the company has spent more than a month finishing it. When I called their office I was forced to deal with a horrible young woman who copped an attitude and was about as unhelpful as can be. They have missed several appointments, been late etc.
They also failed to clean up after themselves and failed to live up to their promises. I would not hire them again and intend to file a complaint against them with the Contractor’s board.
UPDATE: The receptionist I describe in my review made a comment here and gives you a taste of what you can expect from Artcon. She demands YOUR respect before she’ll give it to you. Not exactly a lesson customer service. I was never disrespectful but I did let them know I planned to take action. They seem to think anything other than a glowing review is disrespect — don’t be fooled people. Look at all the other negative reviews. This company’s motto should be «We’re not happy until YOU’RE not happy.» Stay away unless you want to be used and abused.

We hired Artcon a year ago, to re-​stain and seal all of our concrete, install stacked stone to all of our columns and entry walls and rebuild our built– in BBQ. The job took way too long, the stain on the concrete wasn’t all done at the same time, so it ended up being different colors, some areas were almost black and streaks of stain dripped on all vertical areas… stairs, sides of pool.etc. They came back and tried to fix everything, but still wasn’t right. Just a month ago, the stain and sealer all around our back patio and pool was peeling and coming off. I contacted Artcon because it was still under warranty. It took 4 phone calls for someone to finally call me back. They came out and power washed all the loose stain and sealer and re-sealed…but they didn’t restain it, so now it looks worse than ever! I called and called and no-​one would return my call. As they had hoped for, I finally have given up. Wouldn’t recommend them!

These guys totally screwed up my patio. It was supposed to be a light tan and ended up being chocolate brown. Great color for the Vegas summers. huh? Avoided me after that. I confronted them at a trade show and they took down my name and number just to shut me up… and never called back. I didn’t push it because I knew it would involve breaking up my concrete work. They do not stand by their work.

I hired Artcon to pour concrete on my property five years ago. It is crumbling, and Artcon refuses to do anything about it. They say it is normal for some soil situations. If this is true, then why isn’t any of the other concrete on my property falling apart? Three other companies poured the other concrete 7 and 8 years ago and that concrete, which is right next to theirs, is just fine. I sent side by side comparison pictures to the Contractors Board, but since it is over four years, they can’t do anything about it.

Had a meeting with their Quality Guy Chuck about some questions I had. He was here for over an hour making sure I understood things and that any questions I had were addressed to my satisfaction. Again… standing by their work!