Air One Heating & Air Conditioning

I have dealt with this company to many times to count because of the home warranty. They have the rudest customer service and it seems every time they go to the home warranty for a new a/​c and never fix anything. It seems that if you are paying and not using a home warranty they may have some customer service. I would rate a 0 star if I could.

The technician is friendly and the customer service, Mira, is great. I would recommend this company to other !!!

This company deserves a zero They scheduled us between 12 – 4 arrived at 6:20 Raymond does less than 10 min assessment and would not go in attic to check for problem They do not care He left never spoke to say anythg just wants to collect his fee from Home warranty This company was sent by Landmark home warranty and they were worse than the first company sent

I used this company because it was one that was covered under our home repair warranty. Air one was randomly selected and we had no control over that. It took a couple home visits for our issue to be fixed, and I will start off by saying that the technician Manuel was very professional and finally got the job done.
That being said, I believe that customer service is the foremost important thing when running a business. The person answering the phones should be friendly and adherent to the customers needs. Donna (who’s name had been reflected badly in a lot of these reviews) has been one of the rudest people I’ve ever spoke with. I’m surprised she still has a job! She would talk over me and not allow me to finish a sentence. If you have a choice, I would not recommend this company.

If I could give zero stars, I would.
I work for a busy property management company. Most of our rentals have home warranties, such as Old Republic and First American, due to the frequency of repairs needed. We recently had an a/​c issue on one of our homes, and contacted ORHW to send a vendor out for service. This was the company that was selected by ORHW randomly from their list of vendors, which we don’t have any control over.
The vendor contacted our tenant, per our request, to schedule the service within a specific time frame. Unfortunately, our tenant had car problems upon leaving work, and contacted Air One immediately to reschedule the appointment. The person she spoke with was «Donna,» who our tenant claimed was rude. Our tenant had difficulty re-​scheduling anything around her work schedule, though she called twice. To quote what «Donna» told our tenant, «Honey… we ALL work.»
In a follow up call to our office (most likely an attempt to cover her backside), «Donna» claims that Air One does not schedule appointments past 4:00 pm, and abruptly instructed us to «call someone else.» She also unapologetically confirmed having made that quote to our tenant when asked.
We find that an a/​c company doesn’t work past 4:00 pm during a busy, hot season in Las Vegas very hard to believe. In a follow up call this morning to complain about the situation, ORHW agreed, and granted our demand that they no longer issue Air One to ANY of our properties in the future.
I can only hope that they permanently remove Air One as a provider from their vendor list for any future repair requests made by anyone. We have had the pleasure of working with other, more reputable companies with much better customer service. That said, I would NEVER recommend anyone contact Air One for their a/​c and heating needs.

RUN FAST AND RUN FAR! DONT CALL THESE GUYS IF YOU WANT HONEST AND FRIENDLY SERVICE.
I’ll add my 1 star to the plethora of others on Air One Heating and Air Conditioning. My warranty company, Fidelity Home Warranty, also sent them out to repair an AC issue. The first guy came on a Friday, and was friendly and professional. Unfortunately, he couldn’t fix the issue because the compressor was iced up. Said the office should have informed me to turn off the AC to let it melt before he came out. He said it was likely an airflow issue and said it would probably be $ 285 to fix it. Rescheduled for the following Monday. They sent two repair tech’s this time, one spoke very broken English and the other didn’t communicate at all. First thing they said was to put my dog away. She’s a border collie and very friendly, but I said OK, no problem. Then, after looking at the inside (furnace area) and outside (compressor) parts of my system, they said my coils were 60% plugged and needed cleaned, and quoted me a price of $ 285.00. Then, they changed their story and told me my evaporative coils were also plugged 80 or 90%, can’t remember which, and quoted me a price of $ 485.00. I tried to ask questions about which was which, and they said they needed me to authorize payment right away. Understand, the compressor outside was brand new, only 1.5 weeks old, so I told them I wasn’t going to authorize payment without understanding what they were doing. I contacted the warranty company who said maintenance costs weren’t part of the warranty, which I knew, but that according to Air One the maintenance needed to be done before they could assess the system further. The repair men also said that the system would need 10 lbs of Freon and that the system would need to also be tested before they could put the Freon in. By the way, they said Freon was $ 55.00 /​lb and that my warranty only covered $ 10/​lb. I called the Air One office to try to get clarification. I was on the phone with them for a few minutes with them indicating the new compressor was plugged and needed cleaned, but that they’d make me a deal if I authorized service right now. When I challenged the lady on the other end further, she got snippy and said they had photos and video. So, I asked for them to send them to me. While this was going on, the repair men closed up my furnace, leaving a massive mess, and said they needed to go if I wasn’t going to authorize payment (this is while I was on the phone with their office). When I challenged the girl at the office on the fact that a brand new compressor didn’t need coils cleaned, she said that the warranty company had called and my warranty was too new, and she needed to pull her guys out.
Good Side of the story is, on Unilocal,I found a company, Legacy Air, with high ratings. You can read my review of them on their page. I hired them to come do a separate assessment. They cleaned my evaporative coils ($ 120.00), said my compressor coils were brand new, assessed my second AC compressor and said those were also fine (though it is very old) and said the Freon level was also good.
So, Air One would have cost me close to $ 1500 for Freon I didn’t need, cleaning of compressor coils which also weren’t needed, and cleaning of evaporative coils on one furnace unit which WAS actually needed. Instead, I had the other company do both my evaporative coils on my two furnace units, and it only cost me $ 240 for both (that alone would have been apx. $ 970 according to what I was quoted by Air One).
As a side note, Air One’s office did say that the tech was confused about what my warranty covered, and that any Freon would have been covered.
I have complained to my warranty company they probably shouldn’t be using this company and I’ve asked for them to never use them on any future service claims, which I’ll hopefully never had to use again.

Received a call on day of service, one hour before the appointment time stating that we missed our appointment the day prior and that they would try to have someone there today, unknown what time they would make it. My response was I was home all day yesterday, and no one had showed up anyhow because it was not scheduled for yesterday. Question: If we missed our appointment yesterday then why are you calling me today to reschedule our «today’s appointment»? Lady was very rude. Actually trying to argue with me. So I hung up on her. Then she called me back to try to berate me. Telling me she is refusing service at this point and would not be rescheduling our appointment. Any reputable company would go out of their way to make things right and keep a prospective customer. I completely understand why they have such horrible reviews. Will never use there service. Wasn’t going to by choice, warranty company referred them. Horrible service. Rude people.

Wish I could give them 0 stars. They serviced my AC unit through our Home Warranty in April 2012. Normally when an AC servicing company comes out, they check everything… amperage draw on the compressor and fan motor, capacitance of the both run caps, inspect the contacter, check pressure in the system, etc. They came out, «fixed» a leak and took off. The Home Warranty wouldn’t cover the regular service charge, which was $ 130, so including the warranty deductible, I was out $ 230, which wasn’t too bad. The bad part came, that I had to get everything replaced 2 months later, both run caps and the fan motor. I didn’t like the way they operated, so I requested a different service provider to fulfill a new claim. I was at work for the repair, but my wife was at home, and said she couldn’t understand a word the technician said.
Will not be asking them to come back. EVER.

This company was recommended to me by my home warranty company, as was the case with most reviewers. Our air went out on a Thursday evening. I filed my warranty claim online and was given Air One’s number and was told they opened at 7 AM. I promptly called at 7. The person who answered the phone was very brusque, but I figured… They are an A/​C company in Las Vegas in the middle of the summer! They are probably very busy. So, she takes my information and tells me that someone will be calling me back between 8 and 11 to set up my appointment. I wait until 11, and since I had received no callback, I called again. I was told scheduling was still making calls and I was put on hold as she went to look for my paperwork. A different person named Stephanie came back on the line. She informed me that they had an opening on MONDAY between 8 and 12!!! I asked if she was serious and she said, «I am serious. We receive upwards of 80 calls a day.» I took the appointment but immediately called back my warranty company. They found me a fantastic company that would come out that evening between 7 & 9 to do the repairs and cancelled the appointment that I had with Air One for me. The company that came out did an awesome job! In my opinion, I think if you know that you get upwards of 80 calls a day, maybe your should hire more service techs…

watch out for this company!!! had a problem with one of my AC units not turning off, so i called my home warranty co. (just bought home 1 month ago) and they sent Air One … the techs name was Truman. i explaned my problem and he went straight to the outside unit and checked the freon. (when that was not the problem. my house was cold !!!) he tells me im a pound or two short of
said fine. put it in… goes to his truck and i get a call from the office asking me for payment of $ 525 !!! i asked her why so much when i only needed 1 or 2 pounds, she tells me they have to evacuate the whole system and insert some other gas to find out if there is a leak, and that they do not return the freon that they took out, because they cannot guarantee the freon they took out !!! the first red flag should of been when they asked me to pay upfront when, mind you i live in Lake Las vegas not exactly the ghetto… i walk out to his truck hes sitting in there on the phone with the lady im on the phone with… and hes waiting for the ok… from her that i paid !!! long story short i paid the $ 75 service call and said Good Bye to Truman, my wife told him she felt she was being extorted… i called another AC company on my own, not through the warranty co. i contacted Black Mountain and they sent a tech over, his name was todd, i told hime my problem … (he Listened !!!) and within 2 minutes said it was my thermostat. he checked my ac unit that and said it was running fine and that it didnt need anything. at that time .i told him what happended with Air One… he shook his head… he didnt even charge me!!! i called them back to install 2 Nest thermostats i bought… they have a customer for life!!! i called my home warranty co. and told them what Air One did… its almost criminal… i think the term is Fraud !!!

Great company that knows how to get the job done right. If you have any questions feel free to call them. Friendly staff and easy to talk to as well. Recently had my system checked out before the summer heat gets here.

I saved $ 800 with them in extras … They were friendly considerate and made sure the job was done right. They were on time. I have heat again … And wouldn’t even take a tip!

Ignacio came out on a 105 degree day within one hour of my phoning and found the freon leak in the HVAC on my roof. He fixed the leak, charged the AC and now the unit works perfectly again. Thank you so much. I could not have received better or more timely service.

Typical Story, My AC goes out and I call for repair. The lady that I spoke to on the phone said that the tech would be out today (⁹⁄₁₁) between 8 AM and 1 PM and no specific time could be set. At 12:35 PM the Tech calls and asks me if it is raining. I reply yes. He follows up with «is your home a two-​story» to wit I replied «no». He then told me that he was on his way and would be there in 20 minutes. Five minutes later the office calls to confirm the appointment. It is now 30 Minutes later and he arrives. I meet him out side (in the rain no less) and he tells me it is raining. This is pretty obvious; but then says that he cannot make any repairs in the rain. Unbelievable!

My home warranty company sent Air One Heating. It took them 3 weeks to schedule a leak fix. They weren’t cooperative with the scheduling (considering the a/​c had been broken for 3 weeks!). Some conflict with the schedule because kids need to be dropped off/​picked up from school. They wouldn’t want to give a 30-​minute call prior to arriving. When their guys came to fix the leak, I had to ask them before leaving if they tested it. 2 days later, a/​c was down again. Another company had to come and fix for more than 4 hours because AirOne guys screwed up the freon refill.