Adams Pool Solutions of Modesto

I recently received several bid to have the plaster in my pool removed and replaced with pebble tech. After listening to each company I soon realized if I’m going to hire a company that going to do the job right, it would have to be Adams Pools Soulutions who have been in business for over 50 years and completed almost all the pools on the Las Vegas Strip. No only that, they actually have an office where you can look at all their products in pool. I can say that from Robert the estimator, Paula who coordinates the work, the office staff as well as the crews that completed the work, each have been outstanding! As being the only authorized dealer of Pebble Tech in Las Vegas we couldn’t be happier with our pebble plus with blue glass and abalone which came out absolutely beautiful. You won’t have to worry about Robert trying to up sell you and he will give you great advise with upgrades. Not only that, instead of a 5 year warranty on the pebble like the other companies, Adams is 10 years. Adams also recommended Yermo a faux painter for our rocks and they have never looked better. If you want a great company to replaster your pool who will be here in the future I would recommend Adams!

Disclaimer: My experience with Adam’s was about four years ago, maybe things are better now.
Ugh, what happened to customer service in this valley? It was time to have my pool relined so I scheduled to have a few estimates done. One company couldn’t come for several days, another company never showed up, and well Adam’s showed up on time and the price seemed reasonable so I went with that. They said they were back logged with work and it would be May before they could start. They were to call me back in May when they were ready. Okay I waited until about the third week in May and of course they had forgot all about me. Well now it’s hotter than two rats screwing in a wool sock so I’m not about to take my pool out of commission for a month. I called them back in December and after some complaining they finally came out to start the work rather quickly.
Their marketing materials describe two methods for plaster removal. Their’s apparently is supperior to that of their competition. When they began the plaster removal it looked conspicuosly like the photos of the «bad plaster removal method» shown in their brochere. I called about this and they gave me some B.S. line about the situation, okay, whatever, at least they’re here doing the work.
When they finished the plaster removal Adam’s called to schedule a date for the application of the new plaster. We agreed to a date and then it turned out I would be out of town for work during that time so I called to reschedule. So of course on the day I was leaving for business I walk out of the house to see 10 guys and a huge truck setting up shop outside of my house. Seriously? They can’t even show up on the right day? If I had left the house even a few minutes earlier these guys would have left the hose running when refilling the pool and it would have run for over 4 days! Whew, crisis averted.
When they did come back the pool looked fabulous, they really did do a nice job. I also had them redo the concrete over the skimmer. In my mind they were going to replace the whole piece of pool deck around the skimmer. In reality they just cut out a little piece and filled it back in using an aluminum cookie sheet as part of the process. I really wasn’t too excited about this and Adams agreed to remove the fee for this item.
The next day I noticed that one of my bar stools was missing. Why would these guys take some ugly purple barstool from my back yard? I don’t know but I want it back, I complained about this and Adam’s send me a check for $ 35. Okay fine. Six months later I found the stool stuffed way behind a large bush, why these guys were putting my stool in the bush I don’t know.
Just a few weeks after the work was done some of the grout around the tiles began to fall out and it’s still falling out. Not enough water in the mix? I don’t know. At this point I was tired of talking to them. One of the pool lights was also not working. My guess is that the cord partially separated from the light as it hung off the side of the pool for a few weeks. Would it have been too much for them to support the thing somehow? Too bad for me because I signed the «If the lights don’t work when we’re finished it’s not our fault» waiver. My other option was to pay $ 400 for a gaurantee that they’d work. Ugh.
So over all it was a pain to get these guys to start the work and I found the whole process to be quite frustrating but the finished product, excluding the skimmer fix, looked pretty good.