777 Towing

Why my ins is company is contracted with these awful people I don’t know!
My wait time was over 2 hours to have my roadside assistance to show up.

777 towing was dispatched to tow my car by my insurance company yesterday. They arrived by their estimated arrival time and quickly towed my car. Thank you for the prompt service.

My tire had a blowout and my Toyota roadside assistance sent this towing company. At first I was worried since I’ve never been in this situation and reading the negative reviews didn’t help at all. I’m happy to say that it actually ended up being a very positive experience for me. They quoted 30 minutes but got to my location sooner than that. Christian was very personable, professional and efficient. He made me feel at ease even though he had to change my tire on the side of a really busy road. Hopefully this company will continue to provide good service to other people who end up in the same stressful situation because it definitely makes a difference.

Got to them since they contracted with our insurance company. They told us they’d be out «within the hour.» 90 mintues later. we called. «He’ll be there in 20 minutes.» 45 minutes later…“he’s just down the street.”…(You see where this is going?) Finally, we cancelled and called for a different company. Of course 10 minutes after we cancel their driver shows up. Long story short, he DRAGS the front bumper along the concrete in the street to drag my vehicle uphill into his flat bed. Little regard for doing a good job (he knew I was already annoyed that he took over 2+ hours to get out here.
SAVE YOURSELF SOME AGGRIVATION… use someone else!

I have a Bmw cca roadside membership and my roadside company dispatched this towing company to tow my vehicle off of 15 near the spaghetti bowl.
After reviewing my location twice with the driver he finally found me after passing me once. Once the driver got there, the roadside company had a mix up on which of my vehicles needed towing.
I asked the driver to standby by while I called, which would have taken maximum 5 minutes to resolved, or I could have simply paid cash to get my stranded vehicle off of the freeway.
The driver said he would wait, however the second I grabbed my phone he jumped in his truck and left me stranded.
This company provided absolutely terrible service, let alone emergency roadside assistance. There was a mix up on which vehicle was being towed I understand that. But this company refused to wait 5 minutes and left me completely stranded.

I need my car towed from my house to the dealership asap. My insurance set me up with another towing company. I won’t mention the name, but just know they have less than1.5 stars on Unilocal.They failed to get the job done… twice. I’ll save that for another review.
This review is for Ali at 777 Towing. 5 stars for his excellent friendly service. We ended up not evening having to tow my car after all. I assumed my battery was in good condition because a week prior I got it tested at Autozone. Clearly the WOMAN there didn’t know how to use the equipment properly and provided me with wrong info. Ali insisted he try starting my Z to diagnose the problem himself. With a stern look on his face, he was determined to jump start my car before attempting to tow. This man saved me time and money and was a fan of my car too. Good job Ali, we need more people like you in the workforce.

I have liberty mutual insurance n needed roadside assistance. I received a text that it will arrive at 1:20 (which is a 91 mins wait time). At 1:30 I called when there’s no tow truck in sight and they said there’s no way, they are backed up and the tow truck will be there in another 45 mins!
Wtf! After waiting for another 45 mins, I called 777 auto back, they put me on an eternity hold and came back said «driver will be there in 20 mins!» CLICK N HUNG UP! How RUDE!!!
Guess what, it’s not 20 minutes it’s another 45 mins!!!
Damn! I waited more than 3 hours by my car!!! I had a flat! Those nails!!!
Yes they are very lucky to have a contract with the insurance co!
Why! Poor customer service, when you call it they are not the friendliest people because they know you are in a bind y you need their service!
Smh!
I see their reviews are not very good either!
I wonder why!

Waited 3 hours for someone to come and unlock my door. Called them at 9:30pm and it’s now 11:45 and still no sign of them. The ladies in dispatch are complete twats and are extremely rude. If it wasn’t for my insurance company having some kind of deal with this sorry ass company; id NEVER have called them. WORST service ever.

Slowest people ever this is their response. Your tow truck is 5 min away… 15 min later… I call back your tow truck is still 5 min away… Ten min later… Still not here called back again. It it’s around the corner. No truck in sight… I’m still waiting when it’s two hours later

Worse experience I have ever had with any Vegas area towing. Insurance agent reffered them, called & girl on the phone told me a 2 hour wait & told driver wrong location, had to call back 4 times and had to wait 4 HOURS for a tow truck. I cant say it was the drivers fault, because he was told I was at a different location. I will never recommend or use these guys again. I’ve lived in Vegas since 1987. this was the worst experience i have had to deal with.

Had to get a tow for my car. They damaged my car door and windshield. Refuse to take responsibility. Now I have to pay for the repair for the damage they caused. DO NOT USE THEM.

Fast service! Was quoted an hour but they showed up in 40 minutes. Tow truck was clean and the driver courteous and friendly!

WOW! I am so beyond impressed with the service that I just received. We woke up to a flat tire this morning. I called my Roadside Assistance from my insurance and they had Chris from 777 show up within 15 – 20 minutes. He was a life saver. Showed me exactly what was wrong with my tire and changed my spare all in less than 15 minutes. He was friendly, nice, honest and thorough. I would recommend Chris and 777 for any of your scary tire situations.

this is the WORST towing company i have ever come across, they sent someone out to change my tire, and after making it ABUNDANTLY clear that they would need a floor jack and to bring a flat bed trailer just incase they couldnt change the tire, the guy shows up in a prius, after barely trying, tells me «oh i cant change your tire i will send a tow truck» i waited FOUR HOURS in the blistering Las Vegas heat, with my dog, I had no water, i puked twice from the excessive heat, eventually, i just called my husband to come and change my tire because after 4 hours… FOUR HOURS, the tow truck guy STILL hadnt pitched up.
SAVE YOUR MONEY DONT USE THIS PATHETIC EXCUSE FOR A COMPANY!

Worst towing company on the planet! You send a driver to tow my car to the dealership because my tires/​rims were stolen. The lazy ass driver tells me he can’t tow my car unless I go buy new spares or tires. As soon as I went upstairs to call my insurance co, he took off.
He (the driver) had the nerve to tell dispatch that I refused to let him tow my car. Are you kidding me? Why would I do that? So I call your so-​called business and was told the supervisor couldn’t be reach and did I want to leave a message. No message, I wanted to talk to him. So the witch that answered the phone listened to my problem and said they would dispatch another tow truck. When I refused and told her I would never use their company again, she said «have a nice day» in a very sarcastic tone and hung up on me.

«Welcome to the land of fail
«I hope you brought your soul for sale
«The greeter’s still at home I think he died»
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Cameron is dead.
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If Cam is not physically dead, he is dead figuratively … in spirit. Like all modern day anecdotes related to updates in customer service within companies, 777 Towing has gone 180 degrees straight into the shitter. This tow company is complete, absolute shit today.
I had two more experiences succeeding my initial five-​star review.
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Experience 1
Cameron. Refer to initial review.
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Experience 2
This guy shows up to change my tyre. It is a hired vehicle that I had to call for due to the jack set in the boot being incomplete. In any case, I call to have this tyre changed and this car is dispatched. He begins to set up and ready to jack it up – except my neighbours show up – and now he has to move a metre or so because he is blocking their carport. Apparently this was the equivalent of shitting in his porridge, or slapping him in the face with a deceased trout.
He dramatically huffs. He violently snatches the jack and belligerently flips it on top of my neighbours’s plants. I mean he does this right in front of my neighbours. Uh …
He changes out the rental car’s tyre but now my neighbours probably despise me (more than they did before) and probably think I am racist. I still tip him — overly generous — in hopes he gets himself in a better mood and actually does more good than ill at his next service call.
I don’t think this guy watched the major motion picture Pay It Forward starring lil’ Haley Joel Osment (before he got really fat). (Shot here in Centennial, Las Vegas, NV.)
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Experience 3
They give my roadside assistance provider an estimate of an hour. After over an hour — waiting in 111 °F heat — they call and ask about the location. Uh …
Why are you asking about the location? It’s been a fucking hour! They claim they are running late. Uh … They estimate forty-​five minutes more, on top of the hour plus they already initially quoted.
I now tap out this draft as I patiently wait; it has been in excess of two hours at this point, I already spoke with my roadside assistance (USAA)(*dropping them as soon as I get to a notebook) and they offered me a second, lower-​rated option who was quoting ninety minutes as an alternative. I am surprised they don’t dispatch a Teabagger from the Bundy Terrorist Compound to come punch me in the nuts as the third alternative.
Epilogue
It has been over two and one-​half hours now at this point and they are nowhere in sight. I might not survive this one, loyal readers … so – if this is my last review — heed my advice and never, ever use 777 Towing. If your roadside assistance provider announces to you that 777 will be your tow, exclaim that you need someone else. Your very life might depend on it. I’m getting drowsy and falling asleep in this extreme heat. If these are my last words, let them be recorded as such: I lived, and I loved; I tried to do my best with the resources I was afforded; and, I hope I get to see Roberto Clemente. Be good to each other. Tip as well as if it were your last tip in this multiverse. Hug a stranger. Kiss a non-«Elite» Unilocaler at the next UYE …
I forgive you Tony Hsieh. Maybe you could have been a good cult leader and not an utterly evil one if everything had panned out financially for your cult and you would have not received so much justified criticism from the non-​carpet baggers from our valley. I won’t hold anything against you if we share a collision in the afterlife, if there is one.
Someone remember to feed the cat.
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Postscript
Experience 4
Due to Centennial Toyota’s Service Department being the most incompetent goons in the valley, my motor vehicle needed a tow for the exact same problem as before. Guess who my roadside assistance initially dispatches to tow me? Yes … seven-​seven-​seven.
I tell them no-​no-​no.
It took these pieces of trash three hours to come out the last time. Three hours!
Cancel request, get another company.
Cancel the fucking request goddammit!
Fool me once …
«There’s an old saying in Tennessee — I know it’s in Texas, probably in Tennessee — that says, fool me once, shame on … shame on you. Fool me — you can’t get fooled again!»
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Rating: One-​star, «Eek! Methinks not.»

Horrible. I scheduled the night before to have a 7am scheduled pickup and now my eta is 925. Never again will I use this company and/​or roadside service with them.

You know this company is really lucky to have a contract with the insurance company. The first day I used them, I had two flat tires, I called my insurance roadside assistance & they referred 777 towing. Thankfully, I didn’t have to pay for the towing. So anyway, a guy comes to get us, I really wish I can remember his name because he was wonderful and pleasant. He had light colored eyes & a face full of hair. They came in less than an hour which was great, so I rated them all fours. He mentioned that I could use them again to get my car towed to the tire shop, so I did. The first time I spoke with someone, she sounded like a young girl, she was nice and asked what time would I make it back to my car. I told her that I wouldn’t make it there until 5:15, so she said «Okay, so the order will be placed anywhere from 5:30 to 6:00» I said, «Perfect!» I know I could definitely make that time.
5:08 rolls around and I get a call from the tow guy himself stating he was at my car. I told him I’m not there and how the girl told me that you guys wouldn’t be there until 5:30 to 6:00. He’s like, «well, what do you want me to do? I’ll wait. I’ll wait.» Uhh, duh you’re going to have to wait because that’s not the time I was given anyway and she knew I couldn’t make 5:00 already.
5:15 rolls around and I’m speeding in my car trying to get there with my children & I get a second call from a very RUDE lady accusing me of making him wait for 30 minutes. I was on edge when she said that! I said, hold up, I told you guys the times I could and couldn’t make it & you guys have me a order of 5:30 to 6! It is not my fault that he’s there early! Don’t ever call me and tell me that I am making your people wait forever! She got extremely rude and said, «First off, I am not the one you spoke with! Well then, maybe you need to go talk to the girl who placed my order in?! Instead of calling me questioning my whereabouts and accusing someone of waiting, you moron! I told her where I was and she said, «GOOD!» And hung up. I called right back to figure out her name and nobody wanted to tell me her name they just passed the phone to her and I asked for her name and she’s just like, «DO YOU WANT TO SPEAK TO MY MANAGER?!» Of course, I do if you aren’t going to give me your name. So, the supervisor gets on the phone and starts saying «I apologize» and says that the tow guy was there early because he finished his last job early. Okay? Where does that say in the order that they get there early when they are done towing other people’s cars after you’ve given me a set time that YOU will be there? When you give me a set time and you’re there early, don’t ever tell me I’m the one who’s making you wait. I believe that girls name was Trevina, but they could be lying because at first, I got Laura. I don’t know, but she sounds like a miserable butch who doesn’t like her job at all.
I wouldn’t ever use this company on my own nor recommend it to anyone else, but I do feel bad for the actual towing guys. They are nice and if the dispatch wasn’t so incompetent, I’m pretty sure the tow driver jobs would be a hell of a lot easier.

Ill keep this as short and concise as possible. My expensive car stops on the freeway at 11pm. Called Liberty Mutual roadside assistance who requested 777 Towing. They arrived in a reasonable amount of time given the time of night and my location. Driver was polite. I told him to take it to their yard and then 1^st thing in the morning have my car taken to an auto shop. I provided the name and address of the auto shop to Liberty Mutual and 777 Towing. I tipped the driver $ 20 and said please take car of my car.
The following day at 1:45p, I called the mechanic who stated that my car hadn’t arrived. I called 777 Towing, who told me that they did not have a flat bed truck to tow it (huh, all morning?)…but that it would be done within the hour. Ok. 1 hr. Not excited over the morning lost, but ill take it.
At 5:15p, I awakened from my nap before the gym by 777 Towing with, «Hey, whats the address again of where your car is going?» Oh the thoughts running through my mind… why did you wait till after business hours to call me when the auto. shop has closed, why wasn’t it delivered when promised and why didnt someone call me at the 1 hr mark to say that they won’t make it and how many automotive repair places do they know of that are open after 5p?
Anyhow, they will be keeping it another day then delivering it tomorrow. I will definitely examine my car for damage. Unfortunately, they have lost my trust.

**UPDATE**
Pretend you are a tow company. Pretend one of your drivers is so incompetent that he towed a client’s car to the middle of nowhere and then throws away the keys, not bothering to tell anybody what he’s done. Now, pretend that the customer has called repeatedly wondering where her car is and is about ready to report it stolen. What do you do?
If you are 777 Towing, you do absolutely nothing.
So, my husband goes to the repair facility to pick up the vehicle. They have no idea where it is. He calls 777 trying to find out where our car has gone. They swear that they took it to the facility — that does not help us as it obviously was not there.
My husband walks to the bank to try to take care of some other things while I get on the phone to raise some hell. Again 777 tells me that they have towed it to the facility. It is not there. They have no other answers for me. They refused to allow me to talk to a supervisor. They ask for the same information over and over — none of this helps me find our car. I am near reporting it as a stolen vehicle and giving their driver’s description to the police.
Desperate, I call the facility one more time and ask him if maybe it was put in the back or he missed it or something. He goes for a walk around his property and asks me if it is a dark blue Avalon because there is one parked at the Chevron next door. Yes, that is our car. He says he does not understand why the driver didn’t let him know he was dropping it off, he was open at 7:30, or why the tow driver would leave it in a different parking lot.
Three calls later we still do not know where the keys are. Apparently the driver, DJ, is an evening driver and nobody can get ahold of him. So it is perfectly acceptable to tow someone’s car and drop it in an arbitrary place then hide the keys, not tell anyone what you’ve done, and sucks to be you, I’m taking a nap.
My 5^th call to 777 finally gets me a manager who says he will be «spoken to» and that they cannot do anything else to help us.
So here we are still trying to find the keys to our car that he towed to an arbitrary place. My husband is stranded on one side of town and me on the other and all the tow company can say is, «oh we will speak to him.»
I. Want. Him. Fired.
777 will not tell me his actual name. He goes by «DJ» and that’s all we’re allowed to know.
**NEXT DAY FOLLOW UP**
My husband had to take a bus to our car in the middle of the night with a spare set of keys. We were lucky that we found someone with the proper tools and willing to come to the gas station where the driver dumped our car, mainly because he has nothing to do with 777 Towing (in fact, he said he would never use them).
Realizing that 777 isn’t even going to have the class to call me to tell me that they talkd to the driver and found out where my keys are, I called them back. After being put on hold several times, they finally told me that he said he put them under the driver’s seat. Which, of course, is yet another lie. Our seats fit flush to the floor — it is impossible to put anything underneath them. When I called back to let them know, they put me on hold again, then they hung up on me.
Multiple apologies from Maribelle the dispatcher is not enough. I want compensation for all the time and energy that we wasted trying to find our car, including the all-​day bus pass that my husband had to purchase. I want another set of keys. I want DJ fired. I want to hold his pink slip in my hand. I want to write on the report for his unemployment application how cruel and incompetent he was and that he does not deserve UI benefits because he chooses to not do his job. I want him to be forced to take anger management and customer service classes. I want HIM — in person, with no excuses, too apologize to both my husband and me.