411 Locals

This company — 411 Locals, did a great job for my local business ! A new website, decent SEO, outstanding social medias and web presence. Just perfect ! I hired them approximate a year ago and they managed to boost my web business activity with an adwords campaign.
I am finding their customer service nice as well.
Why than I am not giving 5 stars — because they are not working ²⁴⁄₇. And during the holidays I needed a SEO help.
However, during this year they reviled themselves as a trust worthy seo company.

They called me again, I told the manager I wasn’t interested they hung up on me with out as mush 2 as a courtesy «well thank you maybe next time» kinda deal. Seems like if you’re not interested at this point they would rather make a statement than to leave the door open for a future occasion. POOR company ethics! Would advise to stay away from such disrespectful business.

THIS IS A SCAM! I wish I could give zero stars to these criminals. They pose as a legitimate business but they are not.
After providing false information about the way they operate and what the costs will be they ask for your credit card information for your file wherein they proceed to charge you despite promising not to. After calling to sort it out they claim that I agreed to these costs and that they would not be refunding any of my money.
We had to cancel our credit card and we have since reported them to our bank.
Stay away from these crooks!

I am going to post an honest review of 411 Locals–
I started with them in July of 2015 and it’s now only Oct 2^nd 2015
I have gotten 2 good calls for medium sized remodels for my company
«Tradesman Painting & Drywall Lic.778 435»
411 Locals is doing a good job managing my new website they built for me
need to mention David Edwards a customer service and web tech
he is doing a solid job and is keeping me happy and really he is the reason I get calls for work
which equals money in my pocket.
So yep I am happy with 411 Locals thanks guys!
Perry owner of Tradesman Painting & Drywall.

I started with 411 Locals in 2009 as an SEO helper on my website. It did help my Google ranking for a few years, then started to slip. They don’t maintain any sort of watch on how they are benefiting you. You need to do this yourself. It wasn’t benefitting my business with a lot of calls and successful jobs, basically, it wasn’t paying for itself, not even over time.
Then, in December 2014, I called 411 Locals to cancel the $ 49/​month service. I was told that 411 Locals would reevaluate my listing and make changes that would put my site back on Google search page one. Didn’t work.
Last week, I tried to cancel my six-​year long subscription, but only could make a request to cancel on that call and then schedule a followup phone-​call «exit-​interview». 411 Locals called me back yesterday and I spoke with a salesperson (Justin, I believe) who would not honor my cancelation request, instead telling me what a mistake I was making and trying to explain the implications for my business. I tried to interrupt him, but he continued for 12 minutes. He wouldn’t cancel my account without his speech. I told him that if the call was recorded, he was the worst agent I’ve ever spoken with and that I would never recommend his company again, rather, I’d make a point to steer people away from 411 Locals. He still continued. After 15 minutes, I told him I was going to hang up. He explained that they would not prorate my account but would still be billed another $ 49 on September 26^th – even with a canceled subscription. Terrible business. Do your best to find another SEO company.

I deal with online service providers daily, and never have been so upset…
This company used false premise to rip off a new client of mine.
They sold this small business owner on the fact that if they simply put up a template website, with no personal touch, no pics, no logos, nothing, and add a Google Plus page again, no customization, follow up, maintenance, nada…
… That this would ensure business and a top spot on google when combined with a number of basically empty listings.
THEN, they convinced her that duplicating the template site on a new domain, and creating a new google plus page with a fake address, again, no efforts at all involved.
AND YES! a third of the same scenario. Preying on those who don’t understand online anything, they effectively did 3 hours of work, and collected $ 250 a month to «maintain it» FOR TWO YEARS.
Also, they pulled the classic unethical move of buying all domains, creating all Google Plus Pages, Hosting the sites, and not giving ANY ACCESS ON ANY LEVEL, let alone ownership. Thus making it impossible to leave without a confrontation.
My client had been trying to cancel for over three weeks when I gave it a shot. I figured a cancellation could not be that hard right? WRONG!
The phone rep, sales rep and especially the supervisor were so relentless with so many insane procedures and script repetitions about how they needed to make sure my client understood that the business was going to suffer so greatly if cancelled, that they, in good conscious, needed to try and turn the decision around. They asked permission to cancel 9 times, the call took 2 hrs. 42 min.
They tried to accuse me of being a ripoff artist who cared nothing about the success of the client without even knowing who I was. They called my client foolish, demanded a follow up call to again get permission to cancel, which I refused to accept, and finally agreed to cancel…
They said that all sites, listings etc. would be taken down within 48 hours.
5 days later, nothing…
They even made my client call Google to attempt to gain ownership of the listings, knowing they could easily transfer or delete the 3 Google plus pages.
finally, the site went down, and even though my client paid over $ 50 a year for it, would not hand over the domains. Petty … bad… childish… bullyish
HOW ARE THEY A GOOGLE PARTNER, WITH AN A+ BBB SCORE?

Wish I could give zero stars. This company just telemarketed me and wasted 15 minutes of my time. The connection was poor, lots of static, so they kept hanging up and calling me back, and they kept bumping me up to a supervisor to «close» the deal. It took 10 minutes and 2 reps just to figure out what they were trying to sell me lol. It ended with me saying «not at this time» and the 3^rd person (a floor manager according to her) just hanging up on me abruptly. I sort of expected a «thank you» or something… after all, I did listen to a sales pitch from 3 different people and spent 15 minutes of my time talking to them. So rude.

It is the online advertising agency I have been using since 2009. The first contact with them was about 6 years ago and I asked them to create a website for me. And they did it successfully.
During the years we changed my website several times. It was because of the fact that the online environment is changing and I need to be on first google page, with adequate site.
So, could say that mostly it was a hassle free process. However it takes time everything to be coordinated — content, pictures, videos. To this time for coordination and conformation could be just a little bit shorter.

I am impressed by the 411 locals team ! My name is Eleanor, I am from Illinois, Chicago. Recently 411locals designed a website and a video for me. The results were great | you know — customer service, seo results, content| Having already good experience with 411locals, I decided to join in their affiliate program. That is why I am in Las Vegas. I am starting my own business as an Affiliate Partner with 411 locals. You know, the program that provides you free technical resources, phone minutes, database, training and so on. They even offered me compleatly free seats in the corporatye office in Las Vegas. Great ! For now I will stay in Chicago and I will work from home. Eventually, I may taqke a free business seat in the main office in Las Vegas.

Received a cold call from 411 local. After listening to the lady and answering a few of her questions she transferred me to Tom the closer. I asked Tom what the bottom line was? He told me about how much he could help my business with getting me on the front page of Google, shooting a 30 second YouTube commercial and so on. He also said the only reason I received this call today is because they had a spot available on the front page of Google. He said one of my competitors was kicked off for having bad reviews. Now mind you when I first received this call she thought I was a home security company, when in fact I do automotive accessories. Anyways after hearing how much Tom wanted per month, I respectively declined. Once Tom heard that I was not interested he said «I knew you wouldn’t be because of your bad reviews» he then hung up on me. Really Tom? I have been in business for over 22 years and am not going anywhere. Best advertising there is is word of mouth from satisfied customers. Tom maybe you should take a look at your own companies reviews?

If I could give them negative stars I would. Had a great SEO company I had who actually got me results. Could not get LeJune to stop calling me so I gave 411local a shot. 5 months later I get a call about my cooling keywords not being right??? Im an AC company its the end of june and you still have not worked on my key words as we discussed!!! So did some digging and for 5 months they literally did nothing but, take my money. They claimed to make my website which they did not, they claimed to make my social media sights which had been up also years before I signed on with these crooks and after I called Phillip White out he just got straight offensive and rude. Then when I tried to cancel they gave me the run around couldn’t get a specialist on the phone didn’t call me back. Had to block and stop all payments from my bank to stop the crooks. HANDS DOWN WORSE EXPERIENCE EVER TOTAL WASTE OF MONEY!!! DONT EVER LET THESE CROOKS TOUCH YOUR SEO.

On the one hand, I’d like to give them 5 stars for the service I got originally (about 4 years ago). About a year ago, my name fell off Google, and I stopped getting contacts. I was not satisfied by the customer service I received (the woman I talked with didn’t seem to know what needed to be done), so I cancelled my contract.
THEN the difficulties began. They continued to bill my account (I was lucky that the credit card they had on file had been replaced by a new one), and sent me repeated dunning and threatening emails.
I just received the latest, in which they threatened to do all sorts of bad things to my credit rating if I did not immediately remit $ 0. !!! Yes, $ 0.00! I guess maybe I finally got through to them?
I just contacted a lawyer to ask how to be free of their harassment.

Due to the nature of my business, I decided to run an adwords campaign. A friend of mine managed about a year ago to set up some keywords with 411locals and he was happy with the results. So I decided to get straight with this adwords firm, just trusting my old fellow. Firstly I was just a little bit concerned. What actually is this campaign, is it going to attract some customers. I send a note via the subscribing form they have on their site and I received a phone call almost immediately.
There was some account manager from their head office in Las Vegas. After several emails and phone conversation I decided to proceed further with 411 Locals. This adwords agency managed to optimize for me the campaign and in about 48 hours I started receiving receive calls from potential customers. And in about a three week came the first adwords sale. So this deal returned my investment in the adwords campaign.
Indeed, I read that a business owner can set an adwords campaign by his own. And I tried — well it is like trying to fix your own car engine. There is a lot of free information and instructions how to repair your engine. But I prefer to give my trust to a person experienced in this field and to focus my efforts on my customers and my sales.

I cancelled my account after months of poor service. I received my refund but only after spending some time on the phone while they ‘found’ my account.
This morning I get a call from an Account Director. He started out that he was all concerned because Google had contacted them, that I had a duplicated website and it had been flagged it. Something about US law which supposed changed right about the time my new webmaster took over the site. So supportive he was, that they had from Google that I was at risk of being blacklisted. US Law for a Canadian company operating strictly in Canada.
Ended up talking about a restoration fee, but he wasn’t in it for the money, and how they could make me #1 in Edmonton as a website directory. I told him they had a chance to do that during the two years I was with them. Now they say they would be willing to work with us to make it all better.
Couldn’t get a straight answer as to how that would be, but I made a note of everything he said. In a nutshell, if I gave my business back to them, all would be well because, Google talks to them directly. That’s when I sent everything to my webmaster.
When she called she was verbally abused, even yelled at. Bottomline, she speaks geek and she said he really had no idea what he was saying. None of it made sense, but it was definitely one of the least professional experiences either of us has ever had.
I am very glad to be rid of them.

411 locals does NOT even deserve 1 star, but Unilocal requires it, so that is why I have to give it to them. I desperately wish that I had the knowledge of all these other 1 star bad reviews before I decided to give them a chance with my boyfriend’s company. this is the most unprofessional, fraudulent, disrespectful (we’re talking about the «managers» here), condescending collective group of employees that try to consider themselves a «business». if you don’t believe me, they actually have several reports against them on
. I could not believe the coincidences of these other people that were sucked into believing their sales pitch just like my boyfriend.
I could actually cut and paste their review and claim it exactly like it was mine, but I won’t do that. you can read them for yourself as Unilocal doesn’t remove any reviews good or in this case very very bad!!! if you want details, message me and I will gladly provide you with all of it! have a nice day and DON’T USE 411 LOCALS from Las Vegas ever!!!

After discussing with management I was told there were some communication problems with my account. Everything was handled by management and I am continuing my service with the company.

I’ve been trying to cancel my service with them for months. Every time I speak to someone, I’m told that I have to talk to the cancelation department, which will call me. This never happens.
The reason I’m canceling in the first place is that their listing for us was poor and inaccurate, and changes I tried to make to it were never put in place.

I called to cancel my service 2 times. I was told I would receive a call from them but I did not. I only needed to cancel my service. I have now had to close my bank account so they will not be able to draft anymore funds. Maybe they will cancel it now.
This is not a company to do business with!
If only I had read the Unilocal reviews before using this service I would have known not to hire them.

We agreed for them to «get us to the first page of Google» in July 2014 and they said it was month to month with NO contract. so in September we wrote them an email to cancel our service and they still took money out of our credit card. We called them to cancel the services and they still won’t do it. With multiple phone calls to them, we needed to cancel our credit card in order to not be frauded against. STAY AWAY FROM THIS COMPANY. ITS A SCAM!

Wanted me to agree on text that i would purchase this. I said no because i wouldn’t agree to anything till i could check them out. His boss came on phone to say all i was agreeing to was for them to proceed with process. I told her that was not what her agreement said she got loud so I hung up.