1-800-flowers

This morning at 9am i place order for my wife. I asked for roses to be dropped off at her work place. I received a call from company and delivery man to inform me my wife wasn’t’ at
roses couldn’t be delivered. I called her job to confirm she was there. I called my wife personally for her to inform me she was at work. i called company back to question why roses weren’t dropped off as promised by a certain time. I was told that delivery driver didn’t want to wait. I then asked for a full refund. now waiting 5 to 7 days for refumd. MY ISSUE IS… WHAT IF I DIDN’T BELIEVE MY WIFE NOR HER JOB. WHAT IF I BELIEVED DRIVER AND COMPANY? HMMM MAKES U THINK! THIS COMPANY NEEDS PROFESSIONALS. NOT EMPLOYEES THAT ARE NOT APPROPRIATE FOR POSITION. AND WILLING TO PUT DISTRUST IN RELATIONSHIPS OR CAUSE PROBLEMS.

The worse florist EVER!!! My comments are not directed at any particular location. I placed an order on ⁵⁄₂ for a ⁵⁄₁₄ delivery. When the order wasn’t delivered by the end of the day, I called to find out why. The person I spoke with said that it may be delivered «by Monday or Tuesday». What kind of bullshit service is that? That would make it more than two weeks since the order was placed. I paid almost $ 100 and planned nearly 2 weeks in advance for the delivery and they can’t deliver it on time? I saw their show on Undercover Boss and even though the owners claimed they learned a lot about how poor their service was, they didn’t learn shit from it. I would never use this company again and I hope anyone that is reading this will not use them either!!! If I could give them zero stars I would.

ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!!
I ordered flowers which were to be delivery on Mother’s Day 5/​8, I was even charged an extra fee for holiday delivery, which is understandable.
On ⁵⁄₈ at 7pm I received an email confirmation that my flowers were delivered. This seemed a little odd since no one had come to the door. I checked around the house, but was unable to find any flowers.
After over 30 minutes on hold with customer service, I opted to inquire about my delivery via email as follows:
‘Unbelievable! Flowers show as delivered, but definitely were not delivered. Tried calling customer service and was on hold for 35 minutes before hanging up. Where is my order!!!‘
On ⁵⁄₁₀ I received the following response:
‘We’re very sorry your order did not meet expectations. We’re fully committed to our 100% Smile Guarantee, and have scheduled a redelivery tomorrow (Tuesday) 05/​10/​2016 at no additional cost to you.
We’ve also issued you a partial refund equaling 50% of your purchase price, which will appear on your next billing statement, as well as a $ 20 Savings Pass, which will arrive via e-​mail within one week.
Again, we apologize for any inconvenience this has caused, and hope you’ll let us deliver another smile for you soon.
Sincerely,
Rolan Abadian
Sales and Service Specialist
’
As I write this, at 730 pm on Tuesday 5/​10, my Mother still has not received her Mother’s Day flowers. I don’t understand how such a large company can provide such sub-​standard customer service. I will definitely not be ordering from 1800Flowers again.

UNACCEPTABLE!!! Ordered flowers for my mother and daughter, and NEITHER was delivered when promised, and by the same shop. They promised to deliver the orders the day before Easter, then I find out AFTER I called on Easter day, that neither was delivered. Then they PROMISED me that they would be delivered Monday. Called today, Monday, to see if they were delivered, and they were not, but was promised AGAIN that they would be delivered tomorrow. The delivery person NEVER called either recipient. They said that no one was home at either place, which is not correct as someone was at both residences all day. Cancelled both orders and will NEVER order again from 1800flowers.

My husband ordered a bouquet of flowers and chocolates for Valentine’s Day to be shipped to my on Valentine’s Day. He received a confirmation that the order was delivered, however I never received the flowers or the chocolates. Thank you for ruining our Valentine’s Day! My Husband had to order on line because he had surgery and could not physically go out and get me a gift. He had to order on line and went with 1800flowers because he thought they were a reputable company. We found out they are not! Do Not order from these people! They take your money and do not deliver!

THE WORST!
Flowers didn’t show up on time to my love’s office. She had to go home & then drive back to pick it up. Gets to her office & the plush dog was not there & the flowers don’t look anywhere near what the pic looks like.
Need ZERO stars!

I sent my mother flowers for her birthday, and by day two they were dead. When I came over to look at the card, I also realized that whomever wrote it did not use correct grammar and misspelled and missed words. Forgive me, I am not trying to ridicule a person that may not have graduated from high school, but if the message is clearly written out on the computer screen, it should not be that hard to copy, word for word, what is on the screen.

My boyfriend is in Rhode Island doing a job over there he ordered me a surprise delivery for Christmas Eve since we couldn’t spend it together this year we live here in Vegas. I got an arrangement but it was nothing like what he had ordered for me! They sent me a box of chocolates and red roses. He ordered me different flowers and a box of chocolate covered strawberries. He told me they got the order all wrong and he called and they told him they would fix it. I got the order the 24^th they told him they would fix it the 26^th I stayed home all day the 26^th so they could fix it they never came! I told my boyfriend they didn’t show up he called again and they told him they would fix it the 27^th the lady came and brought me another box of chocolates I told her that’s not what my bf ordered she said oh sorry but we don’t carrie chocolate covered strawberries ! Are u serious why would you charge my boyfriend 100 dollars for a different set of flowers that looked nothing like what I got and not have no strawberries are you kidding me I am 8 month pregnant my boyfriend was trying to do something so sweet for me and they come out with this bull s*!# it has been a nightmare he felt so bad that my surprise got ruined by this stupid company! I told him to get a refund cause he did not get what he paid for ! We are waiting for them to refund him his money! They better or else I will sue them I have all the evidence to sue them of there mistakes I’m not waisting no more of my time with this company I want him to get his money back and that’s it!

Horrible customer service. I bought flowers for my girlfriend’s birthday and the flowers were supposed to be delivered before or at 3 pm at her job. The florist called her and told her to wait after work because she was across down town (there goes the surprise). my girlfriend did not want to wait and should not have to wait in the parking lot to receive her flowers.
I called to get my money back and the lady said she would refund me my money and I would receive a gift certificate. The next day, my girlfriend found the flowers on her desk. Half of the flowers were dead.
I called again and the person said that my girlfriend did receive the flowers. I told them that she was not at work and the janitor doesn’t count as someone that can sign for the flowers. This place sucks all around.

I should have read the reviews before I ordered. The flowers are for a funeral service the church was not open when the delivered so they just left them out in front. Really? 100.00 for a bouquet of flowers and we can’t come back in 30 minutes a drop them off with someone. After reading the reviews I’m afraid to see what they looked like.

What a nightmare. I have been on the phone for going over 20 minutes to place a simple order. One arrangement and one box of candy. I have had to give my information over 5 times because the machine could not understand me. The woman who took over the call was almost as bad as the machine. I actually have gray hair from trying to place this order. I will never ever use them again.

Absolutely pathetic. My husband is stationed in Iraq right now and thought he’d surprise me by ordering flowers for me for Mother’s day.
1−800-Flowers called my work and confirmed our hours on Sunday May 10, 2015 and then again on Monday May 11, 2015, but did not deliver my Mother’s Day flowers until Tuesday May 12, 2015. TWO DAYS LATE AND THEY RUINED THE SURPRISE. THANKS 1−800-FLOWERS. I can see that you people have no respect for America or our veterans out there FIGHTING FOR YOUR FREEDOM. Somewhere there is a bald eagle shedding a single tear for your UTTER NEGLECT.
You gotta see the picture of what they delivered… absolutely pathetic. My husband said he paid $ 102.67 for this two-​day-​late-​crap-​excuse-​for-​floral-​arrangement. If I was him I’d call and complain and get my money back.

This is the worst flower shop in all of the states. I ordered flowers from CA for my mother in Las Vegas and they delivered dead flowers. She called and complained and they delivered another set of dead flowers. Never ever use this flower shop and just shop elsewhere. They took no accountability. Terrible and will be calling 800 flowers corporate to let them know. Dead flowers delivered.

I received flowers today from my son and daughter in law for mother day, they live in FL and paid extra to have them delivered by a florist instead of a box (they were unaware it was a 1 – 800 florist locally) The flowers are dead and I mean dead!!! I called my son and told him what condition they were in, when I sent him the photos he asked as how they could even be sent out in that condition and «that doesn’t look like the extra large», he text me a photo of what he ordered, the extra large has 6 roses my bouquet has 4. Not only do they send dead flowers they steal from customers by not sending what was paid for! How can these people stay in business! Please do not ever order flowers from 1 – 800
they are thieves! I tried to report them to the better business bureau but they not affiliated.

I received flowers today from 1 – 800
. They were a Mother’s Day gift from my dad. I am going to call him tonight as soon as I get home to tell him to ask for his money back. These are the worst flowers I have ever seen!!! They were wilted, moldy/​musty, brown, and stink really bad!!! I can’t believe they would even send them out to me. They arrived in a box which I think is there way to ship but they must be really old! I think I was supposed to receive 2 dozen but there were only 19 in the box. So disappointing. :(

I should really show a no star review.
Ordered flower’s for Valentine’s day 8 days ahead for delivery on the 13^th and by the 15^th they never showed up.
Sent me a UPS tracking number but UPS could not confirm the number was valid.
What a horrible company. — Never again — Going back to PRO-​FLOWERS.

Horrible service!!! Never again will I order from here. I purchased online weeks earlier dozen roses for my girlfriend to be delivered today 2−13−15 before Valentine’s Day to her work to surprise her and never received them. I called customer service to ask why order never been delivered and they said they tried to deliver but never located the person to deliver too. I said okay and why didn’t you ask for first and last name. They said delivery guy went to a hospital and only looking for a patient and A room number. And never attempted to see if the first and last name was an employee for this hospital. This hospital is a rehab hospital and you have to go through verification to see patients and it strictly monitored. And the customer service stated that the delivery guy remarks stated that patient was never contacted and delivery was never made. He should’ve said if there’s an employee with that first and last name instead of using just the first name and trying to find a patient with the first name. So now getting the flowers delivered three days later hopefully being delivered by Monday The 16^th. There goes that $ 90 surprise of roses for valentines.

My husband bought me flowers for our Anniversary on ¹⁄₆ that was supposed to be a surprise. The day of the delivery they called me to verify I was at work — i had no clue so the surprise was ruined. 3 days later the flowers smell rotten and most of the roses have wilted and fallen off the stem. They were not the flowers my husband had ordered at all. They were filled with 3 times the amount of greenery than flowers. I will never use this florist again. And 1−800-flowers did nothing really. The call center is outsourced to India or some other country and the reps didn’t even understand me. When I called I sat on hold for 45 minutes they then proceeded to tell me that the line was bad. I am just very disappointed in the overall experience

My husband sent me a beautiful bouquet on a Monday. By Wednesday, even though I watered them, the roses were about dead and everything else in the bouquet looked withered. If they make it till the weekend, I will be surprised. What a waste of the $ 84 dollars he spent. :(

This is really a zero star review. I received flowers from my husband through this company (also known as city wide flower center). They delivered a card which clearly had the item, lavender dreams, stated on the front. Instead, I received a bouquet of red roses… probably would be fine for most people except that I dislike red roses. Knowing that my husband is smart enough to know that, I called 1−800-flowers. They verified that indeed this florist sent the wrong flowers and they stated they would have the florist redeliver the next day. Come the next day, no flowers. I called the florist and she relayed she did not receive a notice from 1−800-flowers even though I verified with 1−800-flowers that they transmitted the message to her. The lady I spoke to, Lisa, was extremely rude. She didn’t bother to apologize and made it seem like I was inconveniencing her by calling the number listed. I mean it does say call if you have any questions or comments… Anyways, bottom line Lisa said she could deliver the next day… but unfortunately I wouldn’t even be home to receive them. I called 1−800-flowers again to lodge a complaint regarding this florist. They tried contacting her but she would not even pick up. Even though she picked up the phone 2 minutes earlier when I called. Bottom line, Lisa needs to work on her customer service skills. Go with a local florist and not the big corporations.