Toby’s Garage Doors

They were hired through Home Depot to install a new garage door opener at our home. Originally booked them for first thing in the morning for installation. Called them at 8:00 am to confirm and the said they would be there between 12 – 2 pm. ok fine. Then they didn’t arrive until 3:30pm! I could have gone to work for most of the day!
The wall panel wasn’t working after the installer left and had to return the same day. Which he was most unpleasant about doing. That night the panel went black again. We called after the weekend and it took a week for them to come back. Another day off from work to meet them.
Same installer came, again unpleasant, and didn’t seem to know what was going on with the panel. Said it was fixed, he left, and again it quit working after a few hours.
So we went through Home Depot to rectify the issue. Home Depot reached out to them to try and facilitate a solution. Toby’s said they would charge us $ 65 to «fix» the problem!!! Are you kidding?!! Charging us to fix something that was never installed correctly in the first place?!! After a FaceBook post on Toby’s Garage Doors (which has since been removed, btw) the daughter of Toby himself called us from Las Cruces. Turns out the Belen location of Toby’s is a subsidiary of the Toby’s in Las Cruses. However, as nice as she was, there was really no help to fix our issue. We ended up hiring an electrician to come and see if our wiring was the problem. It was not the issue. The panel has been hooked up to the old end of the wiring that was attached to our old panel. REALLY!!! That was it… If Toby’s couldn’t do that correctly, I wouldn’t use them for ANYTHING!!! THE WORST CUSTOMER SERVICE!!!