Best Buy Las Cruces

Someone once said to me that you can be a jerk and good at your job or terrible at your job but a nice guy, but you can never be both a jerk and bad at your job and still be in business.
When it comes to Best Buy, my experience has unfortunately been that the service members have been unknowledgeable on basic questions and slow to help resolve customer issues.
In my case, I brought into laptops to be traded in, and was told to go to the wrong line. After waiting for 15 minutes in the geek squad line, I was redirected to the customer service desk much to the dismay of the associate working there. The Best Buy associate was surprisingly unknowledgeable about the laptop trade in process and reluctant to get answers when I requested clarification on the process. After working with the associate for about 15 minutes and getting nowhere I assessed the juice wasn’t worth the squeeze and I left without trading in either laptop.

Never has my online orders ready. I stop by only to get told that they haven’t brought it up yet. This has been a recurring problem.

I went to the best buy in El Paso in hopes of purchasing a new stereo for my car. I didn’t care for anything too fancy, but I was looking forward to an iPod adapter and Bluetooth. I picked out my stereo and the employee double checked to make sure it would work with my car. He said they didn’t have any of the installation kits in stock, so they wouldn’t be able to install it that day.
I bought the stereo either way. Only $ 120 but I was really pleased with it.
A week later, my fiancé took my car to this las cruces best buy because it is closer to Alamogordo than El Paso. When he got there the installation tech told him the stereo wouldn’t work in my car and there was no kit that could make it fit. Instead he suggested a stereo that was $ 149.99 plus the kit and installation– so the guy’s quote was just under $ 300!
So I’m confused, why is it that after having the original guy double check that this stereo would work, why did the installation guy at las cruces try and weasel us into spending nearly double. I went to best buy in hopes that they would be reliable and honest. That’s always been my experience in the past.
I absolutely refuse to go back to best buy again. I will not be duped into spending twice as much on a stereo that I don’t want or need!
Absolutely ridiculous.
Drove 70 miles to have it installed only to be disappointed. Too bad they don’t reimburse you for gas!
Oh, and I went back to Alamogordo and bought the exact same stereo I bought from best buy and it works great in my car. Good one, best buy.

This review is for the auto tech installation and general manager only. I made an appointment on
for an ipod adapter for my car stereo and came in only to find out that the auto tech wasn’t even there. I was dismayed and disappointed, as I’d made a special stop on a road trip to get my stereo fixed up. The best buy employee suggested I go to a local car stereo shop, but I asked to speak to the manager. He was extremely apologetic and explained that there was a glitch in the scheduling system they had been trying to solve with corporate. He was clearly frustrated but was responsive and respectful. He had customer service reschedule my appointment and notified the auto tech I would be coming. When I called to confirm the appointment the auto tech, Julian, apologized and assured me he would take care of me when I came in. During the job he was friendly, capable, and quick. The experience was great and made up for the appointment screw up. I can’t speak for the rest of the store really but I had a positive customer service experience.

The managers are shockingly rude to employees and customers. Freely interrupts customers to berate staff. Would never go here again!

Wonderful! They will price match Amazon, if you ask for Tim the manager, he will work with you to get you a great deal. Excellent return policy, if you buy something and don’t like it, you have two weeks to return it, no questions asked! It can be opened and used, and still able to return. Also, if you want to preorder videogames, do it through these guys. They give you $ 20 of store credit for every game you pre order. Fantastic!

Worst place to purchase new phone

We tried to upgrade my wife’s phone as part of a national Best Buy sale and during the upgrade their system «went down». They had already swapped over her phone and their solution was to have us pay full price for the phone then they would eventually give us a best buy gift card. What a scam! Then when we said to just undo everything they promised her upgrade eligibility would not be affected, but SURPRISE, she can’t upgrade for 2 more years now. I’ve been trying to get the carrier to undo the damage done by this Best Buy, but it’s going to be difficult. I don’t blame the sales people as much as I blame management. The store is horribly managed by people who don’t care as much about the customer as they do about «corporate». They are good at alienating customers!

A subpar example of a Best Buy store. This store has a very small selection of CDs. In fact, not only does it have a tiny selection it only has a couple Genres of music to choose from: Rap or «rock». No country. No classical. I think Amazon was kicking their butts so bad they gave up on selling music. In place of their formerly impressive CD aisles is an area pushing cellphones.
They have a reasonably large selection of computers, if you go for namebrand computers that is. Their game selections are reasonably large, but do yourself a favor and buy games at Gamestop instead. much larger selection and cheaper.
Customer service is pretty bad at this place, and they will try to rip you off if you need work done on PCs. I took a PC in that just needed a new power supply, picked out a power supply and took it to the service desk. I was willing to pay to have the power supply replaced, but the retard at the service desk said they’d have to charge me a «$ 50 cleaning fee». Essentially they wanted to gouge me for a half ounce of compressed air to blow out the computer because it was a little dusty. I laughed, grabbed my computer and walked out. I went to MDC and picked up a new power supply for $ 40, took it home, and installed it myself. I hate working on PCs, but there’s no way I was going to let Best Buy gouge me on «cleaning». They no longer get business from me on anything except movies, and I’m buying most of those on Amazon Prime now.

Has everything you need for your electronic needs. It’s at a good locations. i’ve been to other best buys and this one is pretty small compared to the other ones i’ve been to. but perfect fit for las cruces.

This is a Best Buy, so if you don’t know what you are looking for, but would like to pay top dollar, this is the place to go. That being said, it is one of the only placed to purchase electronics in Las Cruces, so it sometimes is a necessary evil.
I would suggest that you know what you are looking for before entering the store, and that you have already done some pricing on the internet. Some representative are great, know what they are talking about, and will work hard to make you happy. For every one of these, they are ten that will tell you ANYTHING to get a sale. Be careful, know what you want when you get there, and know what prices are reasonable.
Make your purchase on a credit card with purchase protection, and there is no need for you to purchase the extended warranty in most instances. One major exception is the Xbox 360, which is notorious for failing. In this case, I purchased the replacement package and have had great experience with exchanging the two units I had that died.

Want to buy a flat screen tv? This is the place to go. I would recommend (as with any electronics store) to go informed and ask alot of questions. The customer service is good and sales people are willing to help, even if they are a tad overly pushy. Except for Jamal. He helped us, walked us through a variety of scenarios. He doesn’t just talk the talk, he walks it. Made a good case for a variety of models and suggested some, though he didn’t push any particular model.

This location is the smallest, most compact Best Buy I’ve ever been to but it gets the job done. I guess the limited space is expected for a small town. They have everything you need and if it’s not in stock, they’re good about getting their weekly shipments in for restocking.
What I thought was funny:
Customers will wait for the male employees to help them. This is fine but from my experience, the ladies that work on the sales floor know their stuff just as well… if not better. They even have women on the Geek Squad (Best Buy’s team of troubleshooting gurus) to assist you. This shouldn’t be a surprise but as a woman who has to work twice as hard to prove myself with my job, I’m just proud of them.
Thanks, BB!