Extended Stay America – Dallas – Las Colinas

Don’t make the same mistake I made. There are other good hotels in the area. I don’t have super high expectations, just needs to be clean, but it wasn’t. Shower was moldy, blankets were marked up. Totally grossed out. Never again!

Skeevy at best. Housekeeping once per week. Fresh linens on demand Ass’t the front desk. Want tho CALL the front desk? Keep their outside number handy. Want shampoo and conditioner? Bring it. Bar soap for more than one shower? Bring it. Thank God no sign of bedbugs. Yet. Two more nights. Pray for me.

Just read the rest of the one star reviews and that sums up my experience. Explains why when I booked it was the only one in the area that had rooms available.

I had a employee stay at the hotel for a little under a week. Every morning he woke up with bug bites all over his body. I brought it up with the manager since his whole body was covered in bites after 4 days of staying there and the did nothing. The last night he woke up I. The middle of the night with more new bites all over him after the denied the fact that the room was bug filled. So if you want bites all over you body and probably transport whatever bug you were bit by back to you permanent home stay at this extended stay it will be perfect.

Nice and quiet away from everything except other budget hotels. Included breakfast is pre-​packed «topless» muffins and granola bars.
Cold customer service and modestly renovated rooms.

This place is terrible, let’s start off with how they advertise free breakfast and don’t actually provide it, first day the woman Deborah at the counter was rude the way she spoke saying the shipment didn’t arrive, no need to be rude about it, then the same thing this morning no breakfast, Deborah did however offer a muffin… Looking at other reviews I notice some one complained about the same thing 7 months ago, I guess they are still waiting on that breakfast shipment when my husband asked to speak with the manager, the manager Claude Love was very unprofessional yelling at my husband in front of myself and our 5 year daughter, never in my life have I seen such a horrible hotel manager, and we have stayed in places all over America, Europe and Australia, this guy really should not be a manager! The hotel room itself was clean I guess, but nobody came by to clean it, you need to order up all cooking utensils cutlery, plates, cups, etc but they only give you 2 of everything so if you have kid/​s someone will be eating without knives and forks. The gym if you can call it that sucks there is only 3 cardio machines and no weights… I would not recommend this place, they really need new staff, or management needs customer service training and probably anger management classes! Do yourself a favour read and trust the reviews!

We had 5 rooms at the extended stay for a month for a business trip. My room didn’t have hot water for the first three days. I told the front desk and they said they would look into it.
Breakfast was not available even though it was advertised. When the coffee ran out they would not make more. Rooms never got cleaned. Not good experience.

Rooms were okay. Pretty big but very outdated. Housekeeping showed up about half of the time. The biggest issue we encountered was towards the end of our stay when we could hear the manager chasing customers out into the parking lot screaming at them. It escalated to a point where the police were called. I’m sure there are two sides to what was happening but very unprofessional and worrying that the manager would chase down a couple while screaming profanities and threats.

Just read the other reviews and stick by them. I didn’t and suffered personally. Housekeeping is a non existent feature of this establishment.

This place is horrible! It s a SMOKING
motel. When asked customer service about different room, they always say not available.
I open the window but cant get rid of the smell. Having a migraine headache, I m booking it elsewhere.
If you or your family have respiratory problems (asthma, allergies, or other poor health). Seek elsewhere.

This place has horrible housekeeping I’ve called down to the front desk 4 housekeeping numerous of times however no one will come up and perform a task I have been in the room for about a week and a half and no one has other than that it is an OK place however this is just excusable

The location of this hotel is great, right off 114 & MacArthur. Plenty if restaurants, pharmacies, & locations of necessities nearby. Easy access to the highway & public transportation.
I’ve stayed at this location twice; 1^st time 7 months & the last 4 months.
However, both times I’ve been there the entire hotel was evacuated due to the fire alarm going off at 3 & 4 am in the morning. The fire department went room to room, asking everyone to leave. It so happens that both times the alarm went off from poor maintenance to the ventilation system. When the heating system runs during cold temperature outside, the furnace overheats & causes the alarm to be triggered. My pregnant wife, our rambunctious Jack Russell dog, & my recently operated back had to sit outside in the rain with 36 degree weather as the fire department investigated the cause of the problem.
Furthermore, when I first got there in August 2013, the AC system was not working; it took them 5 days to replace it. I complained the refrigerator was making a racket, as the bearings in the fan motor was going bad. It was a loud shrieking noise. I was told they could do nothing about that. I have an audio recording of the noise. Since I have back issues I requested a 1^st floor room; they could not accommodate me with an equivalent type room. I stayed in the room. The carpet was so dirty, that when I stepped into the shower, I left dirt footprints in the shower. They did eventually shampoo my carpet. There was mold in the bathroom, cause the shower curtain is about 6 inches off the ground, I asked then to have the curtain lowered, they refused. The toilet ran constantly, they said they fixed it; but it wasn’t. I asked again, they told me it was fixed & they would not give it more attention. I used to go back to my hotel everyday during lunch & after my shift. Without exaggeration, my door was left cracked open after housekeeping or maintenance had been in my room about 12 times in a 4 month span. I asked them to repair the door, they never did.
Lastly. My refrigerator finally went out in my room, after numerous complaints. I lost about $ 120 of refrigerated & frozen foods I’d accumulated in my 4 month span staying there. Management asked me to go buy all that food again & they would repay me for it. Big problem, I was leaving to go home in 2 weeks. No way I was going to eat all that food by myself in that short period of time. I made a list & took photos of my food loss & they still wouldn’t reimburse me. I told them I had receipts of all the food I lost (as I am a receipt hoarder); they still would not reimburse me. I never got reimbursed. I did go buy about $ 35 worth of groceries, but I didn’t want to deal with management anymore until I turned in my key.
I have personally witnessed the lady at the front desk, raise the prices of the rooms per night (price gouging) to a couple that arrived early for their reservation. She would not accommodate them. Her excuse was that the room they had ready for them was in use, so she would have to give them another room at a higher cost. This lady with glasses is so rude. Audrey, Nicholas, Erick, Hector, & Dustin are kind & helpful, the others are terrible with customer service; especially the manager.
If you want to deal with what I had to deal with call make you’re reservation. You have been warned. I will not stay there again ever unless the management is removed, I get reimbursed for my food, & I get an apology.
I will also tell my story at every blog & review boards. I will also tell my piers & fellow employees of a multi-​billion dollar corporation I work for that have hundreds of deployed workers in the Dallas metro area to avoid this hotel.