PetSmart

The low star ratings in other reviews involve Banfield, a veterinarian which has an office at the store. From what I can tell Banfield is a separate company that is partially owned by Petsmart. Still it seems that complaints about Bansfield should be part of a Bansfield review not a PetSmart review.
Anyway, PetSmart is a well done large store with supplies for almost any kind of pet. The staff is mostly young people who are probably working there more due to their affection for animals than a paycheck which presumably is not very large.
I visited looking for a cat. These are animals provided by Pinellas County Animal Services and it’s nice a large corporation participates in this program. It clearly is more of a service to the community than a money maker.
The clerk spent plenty of time with us and was genuinely concerned about a cat that was a good match for the situation. I was looking for a small young adult female and unfortunately there was not a match. This is certainly not the fault of the store. Animal Services can only distribute what they have.
This is a nice store with lots of variety. Friendly employees but slightly under staffed.

Angry. Went in to get the oral flea pill for my dogs. Could not find it in the aisle so I asked the staff at Banfield pet hospital. Was told the pill was only available with an exam of the animal. Then discovered Capstar is available from the cashier. I pointed this out to Banfield and they claimed they were unaware. Staff needs to be made aware. I think they knew but were trying to score an office visit.
Update 6÷1÷15. Lisa r of Banfield emails me. Requests I call in to help them better solve this concern. She provides a phone Banfield phone number that takes me a a recorded message where I can wait for someone to answer. Review just went from 2 stars to 1 star. If you want my help provide a direct phone number.

Wow! I can’t hate this place more. Combo between the store managers and Banfield. Got a kitten from there who turned out to sound pretty sick; went back two days later to Banfield, told my daughter signed off on pretty much a ‘as is’ form (which she is a minor!) and that if I didn’t have $ 500+ for the bloodwork, xrays, overnight visit, the kitten would die. Didn’t have the money, was crying and asked them what kind of animal place would allow me to leave this store with an animal to take home to die? Wouldn’t give me a discount… nothing. Store managers were kids, but that shouldn’t matter — compassion and decency knows no age limit! Anyway, have a vet friend who told me they were trying to rip me off, give the kitten a quarter of a baby aspirin and he gave me some drops… kitten was fine within days and is still alive and well! I can’t believe the horrendous treatment I got there and honestly thought about picketing it to make sure people do not take their animals to them! PLEASE PASS THIS ON. I have proof of all of this and witnesses — no drama or lies. No need to hate on places. A place that specializes in just PETS and lets someone leave like that, deserves to be closed down!

Standard big box pet store. Clean, but very busy store.
Not many all natural, holistic food choices for dogs or cats. The toy selection for dogs was surprising.
Brought my boxer for a check up to the vet clinic which took forever. Clinic staff although friendly, did some up-​selling on pet care items & services.
Overall, if you need a quick pet item & already shopping at the mall it’s a good option.

Great for Kitty Liter.

This place used to be a lot less expensive than the supermarket, but their prices are now the same as Publix and Albertson’s, so it’s not worth making a special trip to shop here.

Typical chain store… some overpriced and some moderately price low quality items. Independent pet stores are better, but much pricier too.

This is the only PetSmart I’ve visited, so I don’t know how it compares to other locations, but this one is huge. Sadly, cats are given short shrift here — their section, relegated to the rear of the store, is much smaller and has fewer supplies than those devoted to dogs, birds, and even tropical fish. But Oreo is pleased with ExquisiCat, an extra-​strength, fresh-​scented, clumping kitty litter that’s virtually dust-​free and made exclusively for the retailer. His Daddy likes it because a forty-​pound box sells for the low price of $ 8.99. He also likes their odd but consumer-​friendly discounting policies. Friskies Cat Treats were on sale for 99 cents each, and I had a buy-​two-​get-​one-​free coupon. The register rang up each of the three at 99 cents each, but then deducted the full regular price of $ 1.59 for the free one. I don’t know if it was intentional or a mistake, but who was I to question them? Oreo says to give them five stars for a clean potty and cheap eats.