Belleair Medi-Spa

This is the worst place I ever been too in my life. Take it from me I have had 4 friends and myself pay 1000 $ for full body and it literally made no difference what’s so ever. There machine sucks and they are so unprofessional. Don’t bother making appts because there going to cancel on you anyway. They mess up the whole process because they make me wait over two months in between sessions because they are always canceling the receptionist is horrible she makes you feel like she doing u a favor like you didn’t pay for your services like she giving them to you for free. She makes a excuses every time why she wants to cancel your appt. plz take it from me and don’t waist your time or money !!

I have been going to Belleair Medi-​Spa for many years & have had amazing results from all of the services I have received. It baffles me on how someone could write a negative review about this company. I have had multiple services including laser hair removal done at their spa. During my complimentary consultation, they were very informative on the process & made me aware that it could take more than six treatments for permanent hair loss. I saw drastic change in my hair growth after just a few treatments. Dr. Haynes has even taken time out of her busy schedule to see my children when they have not felt well. Their motto is: «Once A Patient, Always Family.» They stick true to their motto. I not only trust them for the services they provide for me… I trust them with my children & other family members. Belleair Medi-​Spa deserves more than five stars.

I signed up for six laser hair removal sessions. They told me I would see significant reduction by then. After five treatments with almost no signs of hair reduction, and after some concerns over their sterilization processes, I stopped going. Now, I continue to receive unwanted emails regularly. They won’t stop. I’ve called and left several messages. On the rare occasion that someone does answer the phone, they tell me that they have hired a third party marketing company and there’s nothing they can do to remove my email address. I’ve blocked them, but they keep getting through. Ugh.

FRAUD ALERT!!! I agree with K N.‘s review entirely! Plus, it is my understanding that this company has gone out of business as I have persistently left messages and even tried visiting during regular office hours, but it is dark and there is a CLOSED sign on their door.
Where to begin?!
I purchased a $ 99 Groupon for laser hair removal. I wish I had checked reviews first! Thankfully Groupon was able to investigate and issue me a full refund, but the whole process of dealing with this company was such a waste of time, energy and resources, I wish I could sue for damages!
Back to my initial interaction: I called to make an appointment after I purchased the Groupon. I sum up the call experience like this: backwoods, white trash Florida. Never have I ever dealt with such incompetence. I distinctly remember the woman used derogatory terms and spoke to me like I was a child. Horrific. I was so taken aback I did not know how to respond, but hoped for the best and assumed the woman was an elderly retiree pursing a part time job as front desk assistant to fill her days.
My appointment was two weeks later. Did they call to confirm? Nope. I had to call myself, and, of course, they could not find my appointment. I get it, technology is not perfect, I understand appointments get lost from time to time. They had me come in anyways.
The office: a low-​rent, dimly lit, grungy waiting room more suited to a vet’s office or a free clinic than a high end medspa. Heck, even a free clinic would be cleaner and more professional. I quickly learned the woman performing the hair removal was the same woman I spoke with on the phone to make the initial appointment. Uh oh. She proceeded to complain about her life, her supervisor, her job. We FINALLY made it to the room after approximately a 20 min. wait (keep in mind, I was her only patient, so what took her so long was beyond me). During the procedure she asked overly personal information about my life, which I did not feel comfortable discussing, AND (horror of horrors) she even disclosed information to me about other patients!!! (Surely that’s a HIPAA violation!?) Already I was dreading coming back for five more appointments, but I have tough skin, and, hey, you get what you pay for, right?
The second appointment was where things began to go awry. Again, no call to confirm, so I called their office and left multiple messages. At last, I finally got someone on the phone! They informed me that the laser machine was broken and they would have to call me back to reschedule within the next two days. As I expected, I never received a call back. I called every day (different times) for a week or so. No call back. I went to their office, during their hours of operation, and was met with a big CLOSED sign. I realized immediately I’d been scammed. I called Groupon, and explained the situation to a rep named Sarah, who, thankfully, conducted an investigation and issued a full refund.

NEVER GO HERE!!! My boyfriend paid $ 99.00 for a Valentine’s Day Package on Half off depot for this spa. I was very excited as the package included a Swedish or hot stone message, a lavender aromatherapy, microdermabrasion session, and a vitamin C facial mask. Sounded like everything I would need for a relaxing day. My difficulty with this spa started when I was just trying to call and schedule my appointment. I called twice in one week and left voicemails without ever getting a call back. I eventually got a hold of them and told them I would like to make an appointment to use my valentine’s day spa package. At the time I didn’t know exactly what the package came with nor was it listed on my half off depot voucher. I assumed that the establishment would know what they put out on half off depot and scheduling would be easy.
Boy I was wrong. The lady at the front desk fought with me asking what services were included in the package and saying she had no idea what the package included and proceeded to laugh at me the whole conversation. She proceeded to tell me that it was no different than a friend purchasing a gift card for a store for me and me walking into the store and asking what I could buy with it. She made me feel very stupid, even though it was their responsibility to know what promotions they have and what is included in those promotions. After about 10 minutes of arguing she told me she would have another lady call me the next day to verify the services and schedule an appointment. I did get a phone call back and this time the lady was a bit more knowledgeable of what came my package. Even though she knew what was on the package she stated that she would not do the lavender aromatherapy, as stated on the voucher, because it made no sense to have that with a vitamin c mask. I am not a spa person I don’t know what goes with what all I know is that service was listed on my voucher and they should honor it. After her making me feel like a complete idiot she proceeded to book my appointment.
At this point I did not feel comfortable going to this spa and decided to talk to half off depot to get my money back. They did an investigation and called the spa to see why they were not honoring a service that they specifically included in their package. I then got a call from half off depot saying they spoke to the spa who in turn told half off depot that I came in for my services already, was so happy with it that I booked more, and that I left a great tip!!! They flat out lied to half off depot. My appointment wasn’t schedule until August 3^rd how could I have come in and done these things!
If you want to be laughed at and mocked then please by all means go to this spa. But if you are looking for a stress free relaxing retreat don’t even think twice about this place! It will be stressful before you even step foot inside the door.
WORST CUSTOMER SERVICE EVER!

I went to the Belleair Medi-​Spa for laser hair removal and was happy to be taken to the service room minutes after I arrived. All employees and the MD herself are very attentive and make you feel right at home. They are happy to answer all questions. The salon itself is very clean. Also, I liked the fact that they did not try to sell me anything ‘extra’ except what I was there for. A lot of other spas I have been to try to pull something like that once you are done with services and ready to leave. I will be back for more treatments and will possibly try other services they offer as well.