Verizon

Very disorganized. They pay a person to stand by the front door, take your name and number and slot you into cue. Why don’t they just have an electronic check in and pay someone to actually help customers. It would make the annoying process go quicker. Not only that, when I arrived I was the third customer. I counted a ton of employees. Plus there were some in the back. Some were doing nothing but pacing the floor.
There are no prices on the accessories. So while I’m waiting I have to search prices on my phone. Which then stops working. No service even with Wi-​Fi.
The phone I was buying suddenly became more expensive in the store than online or on the phone.
It took forever for a response which wasnt acceptable.
There are fluorescent lights and loud music. So if you are a sensory sensitive person, bring a barf bag. You will need it by the time you are ready to leave. Waiting area benches are not comfortable. Ranks in my top worst places for in person services behind comcast and secretary of state.

If I could give no stars I would because one star is to generous for this store. They don’t pay attention to certain customers and they don’t make you feel like they appreciate your business. The sales rep came across like we were bothering him after we waited an hour and 30 minutes when the store was basically empty. My mom couldn’t exchange her phone because this isn’t a corporate store so she ended paying full price for a new phone when she really didn’t have to. We found out later it was also because they didn’t tell her all the options. I will never return to this store because of the
HORRIBLE customer service. We pay to much money for these phones and plans to deal with flippant and ignorant sales associated that don’t value their customers.

I have been a verizon customer for over Half my life (I’m 30) and pay almost $ 300 a month for my husband, mother and my smart phones. 1^st of all I have never seen such lazy employees in my whole life as I have today at this location! Once again my 2 year contract is up and once again I was going to renew my expensive contract and buy the most expensive smart phones they offer… you would think that a commission based employee for a large company might actually jump all over that, but no! They quoted us a half hour wait… waited over an hour to speak with a sales rep to re-​sign the contract/​tell them what phones we want… I saw at least two sales people starring out the window…2 others playing on their phones/​tablets and three chit chatting it up with their old buddy the whole time I was there! There were about 5 other Verizon customers standing there looking pissed as hell too! Awful, awful service! My time and my money are worth more then this crap… bye Verizon I’m going to AT&T and more then likely so are the other 5 people your sales reps decided not to help… keep this up we will see how long you will last!

I have NEVER (EVER) had a good experience when going into an actual Verizon-​owned store. I mean NEVER. This location is not exempt.
As typically experienced, I walked in, had to «sign in» because one ALWAYS has to wait for assistance. The guy that was helping me was JASON (short guy). He was VERY serious in demeanor (lighten UP! Relate to people! Don’t be a STIFF!). Customer service shows me as the account owner with my husband being an account manager, yet, locally, they didn’t show me at ALL. only my husband. Customer service got on the phone with Jason, yet they STILL couldn’t get it sorted out and expected ME/​HUSBAND to contact a different department to add me (say WHAT?). They couldn’t do anything while I was there. WTF? Awful. The WORSE customer service I’ve ever experienced has been at local Verizon-​owned stores. On top of that, they want to charge a THIRTY DOLLAR upgrade fee. Why is that? What’s the incentive to upgrade and get into a new contract? Time to find a new provider. No incentives to stay here.

I found the customer service at this verizon location to be less than satisfactory. I’ve been looking for the best way to upgrade to an iPhone 6 and have visited a number of different stores over the last couple of weeks. Given the massive demand for the new iPhones, finding a location that will predictably have the phones is difficult. While you certainly could get the same phone here that you might elsewhere, I found the staff’s inability to be friendly, upfront, or helpful about the basics of their phones off-​putting. I had heard that some carriers have been less than upfront about the technical specs of their phones, how to understand when they would have stock if you place an order, etc. I was surprised to encounter the lack of frankness in person. I’m not inclined to blame the staff at this specific location; staff seem to be repeating a script of corporate instructions rather than being truly helpful. Perhaps this should not be surprising. The reason I felt compelled to write is that I visited other nearby stores and was struck by the contrast in service. Reps for other companies selling the exact same product seemed far more devoted to making sure I purchased a product that I would be happy with. I am willing to pay more for a phone plan if it includes better service. I wish verizon were more focused on this long-​term, customer-​oriented approach.

Their internet is unreliable jumps from 4g to roaming and they won’t let me out of my contract