Sofa Mart

First time I went in to store, I walked around for over 30min and no one said anything to me. Second time the wife and I went into the store and it took about 30 min for someone to help us. Which isn’t a bad thing, no one was pushy and the did seem a little short on staff. Also once we had the sales person there attention was 100% on us. We decided on a sectional and drew a picture for the sales person so there would be no confusion on what pieces we wanted. The furniture had to be ordered, plus we live about 50 miles away so it took about 2 weeks for delivery. Come delivery day the 2 guys who delivered where very professional. The issue was that when ordered the 2 end pieces where wrong. The delivery guy gave me the number to call and made it clear it would not be an issue. The left the 2 wrong pieces and put notes that they where wrong. I was a little worried with them leaving them. I called the store before the driver left and they told me not to worry they would exchange them no problem. The only issue in the exchange process was the guy I talked to on the phone seemed to try to put the blame on me for the wrong pieces ordered, but they where still making it right so who ever he wanted to blame didn’t matter to me. The new pieces had to be ordered, after a little over a week I was about to call and figure out what was going on and they called a set up delivery. Again the delivery guys where very professional. Overall everything has been good. My experience at the store was good. The price was great. The wait both times was a little longer then I would have liked but that is out of there control. A little disappointed by the mix up, but things happen. The delivery was excellent. If your looking for furniture for sure check out this store.

I picked out a beautiful sectional at a great price at Sofa Mart. We had just moved and our brand new sectional purchased a few months prior didn’t fit in our house so we were pretty desperate to find something quickly. We ordered the sectional on a Sunday and were told that it would be delivered on Tuesday of the following week. We didn’t really want to wait over a week, but what choice did we have. The day before the sofa was to be delivered, we hadn’t heard anything from Sofa Mart. I called the store to see when I should expect delivery and was told that only one half of our sectional came in and, therefore, it would not be delivered the next day. I was completely baffled as to why a sectional would be shipped out with only one half (and was told the other half was it a different warehouse which was even more puzzling!) so, we were told we’d have to wait till Saturday to receive the sectional. Sofa Mart did call on Friday with the delivery time and did deliver in that time window on Saturday. The couch fit made it through the narrow stairwell with a low ceiling, the delivery men were great and everything was perfect… until they unwrapped it. It was not the color I ordered. We already waited two weeks to receive the sectional, we really didn’t want to wait longer to receive the correct one. I wasn’t happy about it, but my husband said it was fine (and it was going in his man cave) so we kept the wrong colored sectional. Presumably, somebody else will be receiving the wrong color sectional as well when they get the one that we ordered, instead of what they ordered (ours was ordered correctly but the right one didn’t show up at our house). Overall, I have to say this was a rather frustrating and disappointing experience. This was our first time purchasing from Sofa Mart and probably the last.

Ordered a sectional sofa in early September. We were told that the sofa was sold out of the distribution center, so it would take a few extra weeks. Estimated time of delivery was October 1^st.
October 1 comes and goes. No call from Sofa Mart. So I call them up to see what the deal is. Sofa is delayed, not due into the distribution center for one week. Disappointing.
Two more weeks go by, no call that the sofa is ready for delivery. I call back, this time more annoyed. Sofa is finally in the distribution center in Denver. Still probably two weeks until it gets delivered. (Why so long? No clue. I asked but got no explanation.)
We ordered in early September, and it’s going to be into November before I get my sofa when it was promised by early October. Lame.
No apologies from the store. No offer for a free end table. No nothing. Seriously disappointing.
Seems like they’ll say what you want to hear and promise you whatever until you give them your money. Then they couldn’t care less about you.
UPDATE: It seems that posting a Unilocal review did the trick. The day after this review was posted I had received a phone call from my sales person (who, it should be noted was actually a good guy) assuring me that he was monitoring the situation and apologizing for the hold up, and I’d received a message (see below) from an online PR person from Furniture Row.
What I heard from the salesperson was actually in conflict with the message I’d received from the store the last time I called. The salesperson told me that my sofa had actually NOT yet arrived in the Denver distribution center (although this is a bummer, at least it makes some more sense of why it was going to take so long to get delivery).
To be clear, I get that there can be delays. Especially when furniture that is made elsewhere is shipped in from afar. However, clear, honest, and timely communication are essential when we’re talking about transactions that are in the multiple thousands of dollars range.
I’m still not totally happy with the experience, but I can at least update my rating based on this quick response.

Pretty good furniture store overall… A decent range of style choices… A little short on help but I don’t like to be bothered anyway. Probably still like Art Van better but good to have choices.