Park’s Furniture

RUN AWAY! My daughter bought almost $ 1500 of furniture from them. We took it home ourselves and very carefully loaded it. When we got to her house and started to unload we noticed that one corner of the dining room table was damaged, clearly before it ever left the store. My daughter contacted them and they brushed her off, saying that if they don’t deliver it they will not do anything. After several minutes of telling them if was damaged at their store the «manager» told her to send pictures which she did. Two weeks went by with no response so I went to the store. Talked to the manager, explained who I was and that I was there to get this resolved. He refused to do anything, no new table top, no exchange, no repair, just said sorry, we don’t deliver, damage is your problem. I told him then you leave us no choice, we will take the matter to small claims court. He got all defensive and said I don’t like it when customers threaten me. I said well you don’t give me any alternatives. Then his attitude suddenly changed and he started talking about how the furniture comes from Vietnam and they hardly make anything on it and they have people damaging furniture all the time then try to return it. Then he said he would talk to the owner and let us know the next day. That was three days ago and nothing. Am going to call today and if no positive response, of to small claims we go. TERRIBLE CUSTOMER SERVICE !!!

Do not do business with this place! We purchased a sofa from them and after having it 2 days was unhappy with how the cushions tilted when we sat on them. I called and spoke to Jason and he suggested placing cardboard under the springs! Well needless to say that would not satisfy us. We just spent $ 1200.00 for a sofa and cardboard was not the answer. Jason told me there was nothing he could do about it and to take it up with the manufacturer. I did then contact the manufacturer and spoke to a lovely lady Marcia who bent over backwards trying to help me. The manufacturer offered to make another ½ of the sectional for me and cover ½ the cost of it if Parks would cover the other ½. Well according to Jason they just could not do that after I worked for months trying to get this resolved with the manufacturer which was really their job! So needless to say we are stuck with something does not meet our saisfaction. HORRBILE CUSTOMER SERVICE! They are only out for money and do not care what they sell you and if you have an issue with it good luck!