Jump Start Dj’s

Jump Start DJs has a main person you work with before meeting the actual Dj for your wedding. Starting off was great. He met us in Lansing, MI on a specific day because we are from Seattle, WA. We liked the online system he showed us where you can pick songs and setup your day with forms through the internet. We had 2 main issues — see below.
Downfall after you submit your forms (wedding day schedule, first dance song, intro song.) it was hard to change after that. I emailed the main person and asked for certain song for our inrtoductions (it was different than what we submitted) and he said it was fine. On our wedding day, the song we wanted was NOT playing it was the first one we picked. Although, this song was fine we were disappointed in the lack of details on his part.
Another issue was we had asked for a projector and screen for a slideshow. We were unaware that they would not supply a method to show the slideshow (why would we know that?). So the thumbdrive we had would not work and no slideshow! They had a DVD player — but I think they need to upgrade a bit in this category.
The DJ was a different person than the main person and he did wonderful! He played music that kept the dance floor moving, infomed me and my husband when certain things would happen. He was very nice and knew what he was doing. If you decide to go with Jump Start request Lucas as your DJ — amazing! He also did our ceremony music — which went very well.

From start to finish, Jump Start was just plain awesome! Their customer service went above and beyond. Chris, the owner, actually called me back while on vacation. It was obvious that our DJ, Lucas, loves his job. He was friendly, helpful, enthusiastic, and really did his very best to make sure that our reception was fun. At the end of the night, he asked me if it was everything I had hoped it would be. It really was and more! Thanks so much for the work you did to give me such a wonderful reception. You rock!

If I could select no stars I would. I had a feeling that we would have issues with this company. The first thing that gave it away was that every time I tried to contact the company, it took more than 3 days to hear back; I don’t care what business you’re in, nowadays that’s unacceptable. Further, I filled out all of the forms online but apparently that wasn’t good enough because during our wedding reception we were constantly hastled by our DJ asking questions that could have been answered if he just read his paperwork (at one point, when I told him it was in the paperwork, he admitted that he had «like, 12 pieces of paper here, so…»). It is completely inappropriate to ask the bride and groom questions about their timeline during the entire reception. Additionally, the grandmother of the groom requested a song and the DJ denied her; also unacceptable. We ended up having to have one of our groomsmen pick music for the DJ to play because he couldn’t figure it out on his own. Perhaps it was his first wedding reception, but even if it was we definitely paid too much for their less-​than-​mediocre service. I will NEVER recommend their service and would have been happier using Pandora as a playlist; maybe then people would have been dancing during more of the reception.