Fantastic Finds

I had a wonderful experience at Fantastic Finds. It started with Alicia, the very sweet receptionist that ensured me that working with Donna would be amazing. I honestly was a bit concerned due the some negative Unilocal reviews about her demeanor, but Alicia explained that there are those «extreme circumstances» … She was honest and very positive.
My experience was Donna was nothing short of excellent. She was honest, to the point, helpful, interested in everyone I brought, questioned my venue, colors, groom, she did NOT rush me, but was quick with helping me in and out of dresses, etc. She was absolutely wonderful.
A lesson I learned: don’t always trust these reviews if they’re negative! They may skew your vision or expectation about a place & that’s not fair for the establishment. Experience it and make up your own mind!

I went to Fantastic finds on ⁴⁄₃₀ as part of my friend’s bridal party with her, another bridesmaid and her mother. It was our first visit to a dress shop and Donna was our consultant. It was not pleasant from the beginning. She was curt and dismissive to the entire party. She did not supply any under garments for trying on dresses. She did not help the bride into her dresses. Didn’t even zip her up. She didn’t even fluff the dresses or pull the train out. The mother of the bride (who was paying) asked for a few specific dresses to be pulled and Donna refused. She made the bride feel self conscious instead of making her feel special on her day. After all of this, the bride wad interested in a particular dress. Donna wouldn’t check the delivery time. She also told her she would not show us bridesmaid dresses unless a bridal gown was purchased.
She lost Fantastic finds a lot of money. We went to another store and purchased dresses that day.

My sister and her wedding party recently visited this location. Unfortunately, it was the first boutique of her dress shopping experience. The consultant she worked with made her and the entirety of the party feel unwelcome and treated them as if they were a nuisance. She made snide comments, didn’t give undergarments to try on with the dress, did not clip back the dress, and was incredibly rude to my mother.
Please consider the business you are in the next time a prospective customer visits. You are selling an experience as well as a dress. My sister is the nicest person in the world and deserved to be treated like a princess on this very special day. Instead you made her feel unwelcome and unworthy of finding a dress. Shame on your consultant and any management that allows this to happen.

I cannot recommend this place enough. I was kind of stressed about dress shopping because it’s not really the part of wedding planning I’m most excited about and I don’t have a large part of my budget allocated for it. I figured I’d have to settle for something at David’s Bridal, but my mom made me an appointment at Fantastic Finds anyway. I’m so glad she did. Kim was so kind and helpful, and totally worked with my modest budget. Because of Kim’s efforts, I’ll have the absolute perfect dress on my wedding day and am actually really excited now about a part of the day I didn’t really care about before.

Loved how friendly and helpful the staff was! The setup of this place is great and they have a variety of styles and dresses to choose from.

The absolute worst! I purchased my wedding dress from fantastic finds (ff). The «sales» lady made a promise of alterations that could not be done. I.e. adding beads where they’d fallen off prior to purchase. Before I even said yes to the purchase, the sales woman brought me a congratulatory rose to seal the deal. They do NOT care about the bride discussion making process! Choosing a dress for your special day Is tough enough without the pressure.
I ended up foregoing the money from the purchase at FF, as they would not refund the dress. I purchased a new dress from a different store. I completely blew my budget! And almost borrowed a dress from a family member. There are honestly better bridal stores out there! I promise.
Check out a store in Fowler, MI. Pronominal customer service. The owner literally told me to go home and sleep on my decision. That’s what a bride needs to hear.

I had two experiences at this store. The first was an impromptu call which led my mother and I to stop in and look at some of the dresses as a walk-​in appointment. It was great. We didn’t spend much time in the main rooms upstairs because we were looking for an off-​the-​rack dress due to a short timeline. I found two on the sale racks that I liked and noted in my «file» for an appointment to come back the next weekend. By surprise one of the consultants, Sue, finished with an appointment and offered to let me try on the dresses. We were really surprised and thankful knowing that we were walk-​ins and didn’t expect that it would be an option. Sue was very knowledgeable about the dresses and made me feel really comfortable. We kept our appointment for the next Saturday so I could show my sister one of the dresses.
We came in for the next appointment and were assigned a different consultant (which I was totally fine with) except that she ended up making me really uncomfortable and like she only cared about the money I was willing to shell out. I ended up finding a dress that was a really great fit and a favorite. I was about to buy the dress when I mentioned to my mother that I felt the price didn’t exactly fit the feel of the dress. Basically it was a fairly plain dress with a fairly not-​plain price tag. Our consultant, hearing me mention the price in what should have been a kind of private conversation, interrupted with a really condescending and sassy tone along the lines of, «A dress like this? Good luck finding something like it at this price elsewhere.» It completely turned me off of the dress. She had already been pushy and condescending from the beginning, and was really flustered, shuffling from our first room to a new one halfway through the appointment. I left the appointment upset and discouraged — two feelings I shouldn’t have had when finding a wedding dress!
The kicker was after I said I would not be purchasing the dress that day, with an inquiry of possibly coming back the next week for it because I was still in the middle of searching, our consultant completely dropped us and hurried us out and just didn’t treat us well. Had my experience been better, I probably would have gotten that dress. But I was so soured by the experience I decided I’d rather put my money somewhere else.
The only reason I’m giving the store two stars is because of my first experience and walk-​in with Sue.

I wouldn’t wish my original sales rep on my worst enemy. Under NO circumstances should you allow them to place you with Donna. She didn’t introduce herself to me, or ask who my mother or sister were. She refused to look at my Pinterest pictures to understand what I might like. She was rude about how I filled out their survey: it was my first time in a bridal salon and wasn’t sure what might look good on my body, so a checked a few silhouettes that I was interested in. «You understand you can’t have BOTH a trumpet AND an A-​LINE, RIGHT?» Once I had tried on a dress, it wasn’t allowed to remain in the room, so that I could compare Dress 2 (on my body) to Dress 1 (no longer on my body).
I had a long conversation with the owner about these issues and how confusing it was to be left in an unlabeled maze of showrooms. Unfortunately, the dress I liked most (from Essence of Australia) was from Fantastic Finds. I was placed with a different sales associated, Kim, who was lovely, but my experience continued to be tainted by Donna. When I went in for my first fitting, Donna was working the front desk. I asked her where to go and she gave me a vague answer and waved me through the prom area. Not seeing any labels or indications that I was to go through the closed curtains halfway down one of those walls, I stood there awkwardly before some other employee came to my rescue.
They never did tell me when my veil order arrived. I checked in on it at my last fitting, because I was getting worried, and they said, «oh yes, it’s in the back ready to be steamed.» Were they going to tell me that? Did they want to know when I might want it steamed for? We’ll never know.
In sum, I do not recommend Fantastic Finds. Unless you can deal exclusively with Kim, who was indeed fantastic.

Honestly, whenever I get the chance to direct someone to NOT come here, I will. I came to get fitted for a bridesmaid dress back in December. Not only was the employee rude to me the entire time, but she also acted like I was wasting her time and in a hurry to move me along. She also measured me over a full size larger than I am and insisted that it was accurate. Well, considering I told her no that’s incorrect, there wasn’t much else I can do right? If I order what I want and it’s too small, I’m out that money and have to start over. So I opted to trust this so called «professional» with the simple task of measuring me and ordered the size up. This dress took over 4 months to come in and when it did, was SO BIG it wouldn’t stay up. So I shelled out over $ 200 for a dress that didn’t fit and had to spend another $ 120 getting it taken in to a size I initially insisted was correct. I’ve been in plenty of weddings and never had problems like this before.
Thank you Fantastic Finds for employing people who need better training in their jobs and customer service.

We went here to look for wedding dresses for my sister and it was one of the most disappointing experiences ever. The building itself is historic, beautiful, and full of amazing/​great/​glamorous dresses which is great, if my sister was was allowed to have an actual experience.
We were the first appointment of the day on a weekend and — no joke — we were the only ones there. We were placed up on a small nook of the building that had a skylight above it for natural light but we were only about 12 inches away from the pedestal that my sister stood on after trying on a dress. The consultant seemed friendly but started out the visit by sternly telling us about the «no picture policy» and then we were allowed to roam to pull some dresses. The consultant walked around with my sister to pull various dresses and ended up selecting 4 – 5 that she wanted to try on.
The dresses were pretty but my sister pointed out that she felt somewhat uncomfortable with the consultant and that she didn’t feel like her opinions mattered. Almost like it was about what the consultant felt like she should wear. Not to mention it was difficult to get a sense of how the dressed looked when my sister was standing so close in front of us, and (because there was a stairwell in the way), there was no where else to go. But the most disappointing thing? After the 4 – 5 dresses that my sister and/​or the consultant chose (none of which she was thrilled about), the consultant informed us that our 1 hour appointment was over and to reschedule another one if we wanted to look more. The real kicker? WE WERE STILL THE ONLY ONES THERE!
It just seemed very unprofessional and it was just very disappointing being kicked out when my sister felt like she barely got her feet wet. Not to mention, there was no one else there that would have had the space reserved. I’m glad my sister took her business elsewhere!

I feel responsible to let others know what we went through with Fantastic Finds in hopes of helping other brides be prepared for what you will experience! We were very excited to find a locally owned business to support with our huge wedding party’s bridesmaids dress purchases and suit rentals (10 bridesmaids dresses and 12 suit rentals!). Unfortunately, in the end we felt that we were not given what we were promised, ended up spending much more than expected on dresses, and received multiple extremely poorly fitting suits the day before the wedding! There were extra fees for extra length, extra size (which in many cases was recommended but not necessary and required much more money to take in by alterations aside from FF… one girl was measured at a size 24 dress and had to take it in to a size 14!, shipping (even to the store which I have never heard of before!?). With the suit rentals there were so many mis-​fits it was hard to believe. The groom made three special visits from Chicago to ensure they took his measurements so that there would be no problem with his suit… but it was almost a foot short in length when it arrived the day before our wedding, so my mother spent the evening hemming his pants the night before our wedding! When you receive them so close to the wedding, it is awful to have to focus your energy on fixing sizes when you should be focusing on the rehearsal dinner etc! When we contacted them to get some answers we were faced with an ongoing email debate with the owner who never gave a sincere apology for anything, but rather consistently made excuse after excuse for all of the mishaps and required photo evidence, names, email proof, etc. When we spent hours collecting this information for her she just continued to list excuses even when our time was spent making sure she had as much «evidence» as she required. I feel in the end that the owner has no desire to make the customer happy, but will do whatever it takes to get as much money out of you as possible.
They do get two stars instead of one because MOST of the interactions with the employees was pleasant… except for one of the many times we came to the store for an appointment. There were 7 of us who walked in the front door and were ignored by four employees who were all standing right there. This treatment lasted for almost fifteen min. before someone greeted us. In the mean time my dad and I went upstairs to look at veils and immediately an employee followed us to tell us we weren’t aloud to be there… but then proceeded to ignore us for the remaining of the 15 min.
Very strange customer service all around, especially from an owner. And absolutely no desire to make the customers feel heard or important.

If I could give less than one star, I would.
DO NOT GO TO THIS SHOP. They communicate via email (not professional). I’m pretty sure that they have a 6 year old typing those emails. They have no punctuation nor professionalism. They have tons of excuses for under-​delivering on both product and customer service issues. If you want your dress on time, do not go to this shop. They force you to purchase dresses that are too large so that you have to get them altered. (more money for them!) The prices are outrageous. You could go anywhere else and get a better priced, better quality, dress that is delivered on time. People shouldn’t have to wait for 4 months for a wedding dress and nearly the same amount for a bridesmaid dress! THIS PLACE IS HORRIBLE. The workers are snotty and you are made to feel like you are insignificant if you don’t have a budget of $ 2K or more. When you do complain, you get the run around and tons of excuses. AGAIN, NEVER SHOP HERE UNLESS YOU WANT TO BE MADE TO FEEL LIKE YOU ARE NOT WORTH ANYONE’S TIME!!!

So far Fantastic Finds has been wonderful or fantastic if you will. I reverently purchased my wedding dress here and the woman who helped us was full of energy and boosted my enthusiasm about the process.
So we decided to shop here for the bridesmaids dresses too. We needed up getting all of the dresses here. The gentleman who helped us was equally as upbeat and positive as the original woman. My bridesmaids were extremely happy with their dresses and the service that was provided. They made the whole process very simple for us while treating us with respect.
I would highly recommend Fantastic Finds!

Unfortunately Unilocal does not differentiate between Fantastic Finds and Fantastic Prom. I was a bit leery because of my prior experience with Fantastic Finds but I needed a formal gown for an event and Fantastic Prom (in Fantastic Finds) boasts to be the largest gown store in the Mid Michigan area.
I was greeted by the receptionist and she showed me back to the racks. She gave me the familiar rings and told me to choose five. The lady that helped me afterwards, Sheridan, was awesome. She zipped, unzipped, grabbed more gowns, was very helpful. I ended up purchasing a lovely dress for my event and I was very pleased with the experience.

Not a big fan of the no picture policy (why not? What purpose does this serve? What about those who can’t be there to give you an opinion, especially parents who are paying for the gown? What about being able to compare back to the dress before making a decision? So many important reasons why picture taking should be allowed! Scrap booking for goodness sake!) and the constant reminder that you are only allowed to try on a handful of dresses during your appointment hanging over your head constantly. The staff here is unwelcoming and quiet versus the bubbly and excited teams I’ve seen at other bridal shops.
I feel like FF’s is a bit boring and quiet, noticeably pretentious, and severely cramped. In comparison, it appears they offer a limited selection and higher prices.
I would not recommend Fantastic Finds for Brides to be. It will be a lukewarm experience at best.

I didn’t know what to expect when we started on my bridal gown expedition, but Fantastic Finds went above and beyond my wildest dreams! They have a great selection of hundreds of gowns in all shapes, styles, and colors. The fitting area is completely amazing, it’s personalized and intimate. And the dresses are GORGEOUS! My mom was a bucket of tears as soon as I walked out in THE dress.
The staff was incredibly helpful, understanding, and completely attuned to our needs. Our consultant, Ashley, even let us stay after closing to finish shopping for accessories and swatches. They made the experience of finding my dress a day I will remember for the rest of my life.
I can’t tell you enough how great they were about everything. It was incredible and I encourage every bride to shop at Fantastic Finds.

I’m so disappointed with my bridesmaid dress. After being fully measured everywhere, I was told I was between two sizes and to size up. I’ve had bad experiences sizing up, so I went with the smaller size (even though they strongly cautioned me against doing so). When it came in, it was still very big — especially in the bust, which is my largest measurement, strangely enough. It was also about 4 inches too long, but I knew I’d have to hem, being so short.
It’s just such a bummer that I pay $ 200 to have all my measurements taken and a dress fitted that DOESN’T fit. I wish I would’ve just bought this online and gotten a better bargain.

Just picked up my wedding dress and cannot be more pleased or excited to wear it on my wedding day. My maid of honor is from Lansing and took me here on a dress expedition, even though I live in Detroit. I’m SO glad we stopped here on the trip.
The actual shop is a big Victorian-​ish house with 30+ rooms full of dresses. It’s really a cute place and fun to shop, very unique set-​up. My consultant through the whole process was Amanda, who was friendly, honest, helpful, and a pleasure to work with. She didn’t want me to try on *too* many dresses, which I think was a good strategy.
You walk around with 6 (if I remember correctly) rings that you put around dresses you want to try on. These 6 were hard for me to choose since there are so many pretty dresses. I was also thrilled to find they had a dress in the window that I had seen and loved in a magazine (which ended up being all wrong for my body, but I was excited to try it on!) The winning dress was in those 6 painstaking choices, and it was such a standout.
I was so worried I was going to end up in a dress that was not really what I wanted just because of the lack of selection at other places I’d gone. I had actually resigned myself to a dress I didn’t love as a backup since I figured «my dream dress» was unfindable. I wanted something unique and vintage-​y, with a little sparkle, but at a budget price (under $ 1,500). I found exactly that here, in a fit-​and-​flare gown with art deco lace detailing. There is so much detail for the price I paid, it’s just gorgeous. I will try to post a pic to the business page after the wedding if I remember.
I know this is so cheesy, but it really was a «fantastic find.» When I came to pick up my dress (earlier than I expected it to be done), it didn’t fit. It had been cut wrong. However, since I had ordered in plenty of time, they were on the phone with the dressmaker immediately and had another dress made for me. My second dress also arrived well within the expected timeframe and this time it fit perfectly and I got to take it home. I was disappointed to drive to Lansing and expect my dress the first time but not get to take it home, but this is why I ordered well in advance. Amanda handled it well and fixed the situation in a timely fashion and I wasn’t worried at all.
I didn’t buy any accessories here since I thought they were so expensive (as they are at every bridal salon) but I did try some on which were beautiful, and Amanda was helpful with this and offered what I believed was her honest opinion which I appreciated. If I had the extra couple hundred bucks I probably would have bought a hair comb. I also have to say Amanda was NOT sales-​y or pushy at all, at any point, which was nice.
Even with the bump in the road of my dress not fitting, I still recommend Fantastic Finds highly, I am so incredibly happy with my purchase and my experience there and how effortlessly they handled what could have been a disaster elsewhere.

I went there to try on a specific wedding dress designer and end up finding something that I loved even more from another designer. Kim was my bridal consultant and she was great. She completely understood what I was looking for and «held my hand» through the process. What I loved most is that they gave me a huge dressing room where my guests could relax in privacy. There is no pressure to come out of a dressing room in front of a bunch of people you don’t know as with other bridal salons. Their selection is great and prices are competitive. Fantastic finds is a fantastic find!