Enterprise Rent-A-Car

My initial reservation was set for 7 days, but due to lack of communication between us, I ended up having to come in the next day for my reservation. Normally they would call before your reservation about any information you need before coming in, but I did not receive any call. I had calculated exactly how much I needed to cover the costs, but was unaware of a security deposit that ultimately go over budget by a few dollars. I asked if I could combine credit cards, but theysaid they could not do that. I had a friend drop me off because I was expecting to drive off in a rental car. Luckily they had a drop off and pick up service or else I had to taxi back home. Next day, things were a lot smoother. We checked out the vehicle for any damages and there were a few. She marked off what she needed and I was off with the rental. Overall, the car ran perfect. It was the customer service that really affected this review. I know they tried their best to accommodate, but for the most part, they needed to inform me. I understand it can get busy which is why I’m not too upset about the whole ordeal. The return was easy, but she was confused and I ended up getting less of my deposit back then what was originally explained. I was at a point where I no longer really cared. It was an okay experience. I’ve only had prior experience using interanational car rental companies.

I’ve been a long time customer of enterprise, renting three weekends out of the month every month that I’ve rented there. The staff are incredibly friendly, helpful, and provide excellent customer service. My only problem is that this last time I rented, the price was different than what they’ve ever charged me before. When I inquired with the manager, I was told that the prices changed daily. Although I understood this, I also was not thrilled about it. I always book my rentals online so I expect to pay the amount that I booked keeping in mind, of course, that the online prices have yet to factor in taxes, fees, etc. My rates have stayed consistent up until this last rental and with having been such a regular customer, I am pretty aware of the price ranges per vehicle.
Outside of this, I have not experienced such great customer service as I have at this enterprise. Although he no longer works at this branch, Steven was my favorite Enterprise staff member. He was the first person I ever dealt with at Enterprise and made me feel very comfortable.

My experience with Enterprise was excellent. The customer service team did a great job keeping me happy. Dominic and Tessa at Enterprise did a great job informing me and going over the details of the car rental.
The prices are very fair and reasonable. Enterprise has the convenient service of picking you up and dropping you off at your home. This convenient service is only provided through Enterprise. The other car rental companies do not provide this service which in my opinion is a huge part of the convenience of renting a vehicle. I strongly recommend Enterprise on Michigan Ave to everyone! :) You will be pleased with their customer service team and overall service.

Great service. A minor accident led me to deal with the claim people who were fair and professional. Even though it cost me some money, I was very satisfied with my treatment.