Enterprise Rent-A-Car

Since I had made my reservations over the Internet, I was taken care of immediately and the paper work was processed in a timely manner… However, I waited for over 30 minutes for the car servicer to clean the car. I was told that the previous renter had over inflated the tires on the car to 90ppi… I know… that sounds a little far fetched to me too!

Brad and Melissa were very attentive… they deserved at least a 5 star rating… since there were quite a few people waiting to rent cars, and the amount of work they would eventually have to do… their work is going to be cut out for them!
Thank you
LSB

I rented a compact car, and although was hesitant to accept it, I would have had to go with a higher rate. It was the only car left in my cost range. So, I had to accept it. The car was horrible. Every stop at a light produced a very loud noise, by which the first time it happened I thought someone had hit me. I couldn’t return it, because it was after hours and they aren’t open on Sundays. It would have costed more if I’d return it at a different location. (I was not interested in incurring any more costs). It was also obvious the car needed an alignment. Even though I was given a future upgrade for my trouble, it did not compensate me for my current rental. And the future upgrade was given on if I were to rent a full size car. So, I would have to spend more money for a full size rental, opposed to a smaller size car, in order to receive an upgrade. Why not an upgrade regardless of what I rent in the future? So, the upgrade was a false pacifier for a cruddy car. If they truly want to compensate their customers for a poor rental, then discount the rental upon payment. That would appear more sincere and would show good faith of a company as large as Enterprise.