Lmg Family Practice

The older woman at the front desk might be the rudest person I’ve ever met. Apparently, we are an inconvenience to her. She alone is the reason I would never go back to this office. The office is very scattered and, it seems, that they cannot get their act together.

This is by far the worst doctors office I have ever been to. The doctors do not care about their patients at all. You have a 15 min appt and that is ALL the time you get if you come in for a cough and are also having back pain you need to come in another time for your back because they «don’t have time for that». There is one dr who just writes pain medicine for anyone that comes in with a bump and another one who looks as though you just woke him up from a nap. If you need a refill of your medicine you better call a week in advance because that’s how long it takes for them to fill it. I never see the same medical assistance when I come to the office it is always someone new so not only can they not keep patients they clearly can’t keep employees either. While the pa’s seem very nice they obviously hire all of them right out of school so they don’t have to pay them to much. The PA that I saw had no idea how to treat my cold symptoms she must have left the room 3 times to figure out what antibiotic to put me on. The last straw for me was I came in because my arm hurt after a fall. After waiting 30 min to be seen the dr ordered an X-​ray I went and had it done right away. I called the next day and the extremely rude clinical staff informed me that my report was not ready yet and that I should not call and someone would call me. I waited 3 more days and still didn’t hear anything and was still in pain so finally I called back once again the rude clinical staff put me on hold for more then 10 minutes got back on the phone and told me my arm was fractured and gave me a number to orthopedics there was no apology no dr got on the phone to explain anything to me. The clinical staff treated me like I was the one that was wrong. Don’t even bother asking to talk to the manager because she is just as awful as the rest of the staff and let’s you know that if your unhappy with your treatment you received she will be more then happy to have your records at the front desk so you can go somewhere else that was actually the best advice I ever got from them I’m so happy I switched practices that place is a joke. Do NOT go there

They are the worse… try to get you in and out. I saw Dr. Portener last week after experiencing super high blood pressure…165/95 and sometimes higher… he came into the room, looked at me then turned to his little computer and started typing for about 2 minutes then turned towards me and said“whats up” …ummm i am a patient and not his friends and thats not how a doctor should refer to anyone who presents in his practice for a health concern… anyways…i told him how i was feeling and went thru a list of symptoms (dizziness…head pressure… nose bleeds, bloatness) …he looked at me and said «I’ll give u a pill for that»! wtf… i suggested maybe we should do some blood work… he basically cut me off and told me to come back next week for a follow up to see if his «magical» pill improved my BP… well I work in a medical practice and had my BP taken everyday after i started his pills and it remained the same… when I asked him if maybe a thyroid condition could cause since i have been putting on weight even thou I have very healthy diet and excercise at least 3 times a week… he basically said I probably eat too much!!! what a jerk!!! The last thing that blew me away for good and probably raised my pressure even higher is when he said to me «YOU ARE NOT IN ANY IMMEDIATE DANGER» WTF… what kinda doctor says shit like that to a patient who is very scared and concerned ?? OMG do yourself a favor and go somewhere else or at least request a better and nicer doctor! I pulled my records next day and will be going to see Dr. Geibler who has amazing reputation for treating people !

My husband and I have been patients here for about 3 years, and have yet to have ever seen an actual doctor! It has always been physicians assistants of nurse practitioners. I was told the doctors are usually booked with their established patients… How do you get to be an established patient if you never get to see a doctor? They advertise on their website that they are always available (during normal business hours), that they offer evening/​weekend hours and offer immediate appointments… On 2 separate occasions, during their regular business hours, I was told there were no appointments available for several days, and to go to the emergency room! SERIOUSLY, the folks at the ER would love to see me pop in for a sinus infection, not to mention the huge co-​pay I would have to pay. Most of the staff members are really rude and unprofessional (there are some that are nice). I seriously feel like we are just a number to them, and just another payday from the insurance carrier. Get them in, and get them out. We are currently looking for a new practice, one that makes you feel like you are genuinely cared about.

I’m giving LMG a 3-​star rating, as an average of 2 scores:
I give my doctor here, Dr. Nadwodny, 5 stars. I’ve stayed with her for years despite my frustrations with the rest of LMG, because she’s so wonderful. She’s kind, upbeat, and stays up to date on the latest medical information… I used to work in healthcare myself, so I’m really picky about who I trust with my care and she’s been fantastic.
I give the rest of the practice 1 star. The communication at this practice is really bad. I’ve had to go to urgent care clinics several times when I was really sick, because I couldn’t even get a call back from a staff member after multiple calls and emails. Last month I called in a refill for a prescription, and instead of 90 days only 30 days was sent in… I figured it was just a mistake. When I went to refill it again this week, they said they had only done 30 days the last time because I needed to come in for a physical. It would have been good if someone called to tell me that at the time, I’m not psychic!!! LOL The physicals are booked solid until months from now, so I’m going to be squeaking through my prescriptions so I don’t run out before my appointment.
In a nutshell: Dr. Nadwodny is great, but be prepared to exercise a lot of patience in order to benefit from her care.

I have been a patient here for years and the decline in patient customer service is unacceptable. I attended an appointment this morning and arrived five minutes late due to traffic. The blonde woman behind the desk said there was a chance they couldn’t take me. Five minutes late and you can’t take me? Unacceptable. I saw Dr. Jeffrey Portner, who I’m assuming is a new provider there because I’ve never heard his name. I’ve never seen a provider who knew so little and has such a bad attitude. He called me a jerk for asking too many educated/​informed questions and told me I should find a new practice. I guess I was too informed and was asking too many «hard» questions?! As a patient of LMG’s for many years, I wouldn’t recommend this practice to ANYONE. Good luck to anyone willing to give them a chance; be prepared for weeks, even months, of follow up on your end if you experience any kind of complicated medical issue.

As a new patient I’m very impressed! I’ve been there twice and both times they took me back right away (only waited a few minutes) and all the staff and physician were very nice and friendly, answered my questions and everything. I’m excited b/​c my old family practice would make you wait for HOURS. You can also set appointments online at

I would have to disagree with the previous two reviews. I have been going here for about 8 years and deal with Jacqi Pagenkemper, an NP. She is wonderful. Knows my entire family and always ask about an ailment I had the previous time I was there to see how I was doing. Yes they are very busy so I can see how at times you feel rushed but the flip side of that is if they took a ton of time and you were the one in the waiting room you would complain about that as well so it is a no win situation for them. The front desk for the most part is always pretty nice, yes once in a while you get someone who might have been there for a while and they make it seem like it is your fault that they need to come to work but this is not the norm

The worst of the worst… I have been going here for years and everytime it gets worse. These doctors and nurse practitioners don’t give a damn about anyone in my opinion. I have gone to them for numerous things. I have a bad rash that I get on my arm that they know exactly what medicine makes it go away… Yet everytime I need a refill I have to make another appointment for them to say… «Yup that’s it… Still…»
Yet for chronic back pain that I have suffered years through they have «no recommendations» for me. Nothing… «Oh you have back pain? Here go get another X-​ray. Nope it’s not broken or fractured so you’re good.»
I’m good? No… Not good at all but thanks. In fact when I called about my most recent X-​ray (why I allowed myself to get another one is beyond me) the nurse on the phone said «Oh the doctor never even looked at it but I’m looking at it and it’s not broken or fractured so you’re good.»
Awesome… Worst doctors office ever. I have about 15 years under my belt of dealing with this place and unless you are going for something other than being sick you will undoubtedly hit a dead end.
No recommendations…

Every time I call to make an appointment the receptionist is rude, unhelpful, and often asks inappropriate prying questions. Today I called because I have been ill for a week, suspect mono, and want a test/​eval. I was told I could not get in until next week, even as a walk-​in, and when I asked for a recommendation for somewhere else I can go she said «Uh no we don’t do that.» What? A patient needs help and you just don’t do that? What kind of practice is this? So disappointed. Oh, and nurses should introduce themselves when taking patients back as common courtesy, considering they are about to ask patients personal questions thank you very much. The doctors (I usually see Nadwodny) are pretty much holier-​than-​thou and don’t have time for you.

I have mixed feelings about the people who work here. I called to make an appointment, and the woman I spoke to was very rude. I was coming in under a claim # for an accident, and I also had additional items I wanted to ask the doctor to address. She wouldn’t answer my questions and tell me if I needed to make two appointments or not. She just told me to ask when I arrive because she had other people on hold, waiting to speak with her.
When I came for my appointment, the woman at the front desk was also extremely rude. She almost started lecturing me when I told her that I needed to see the doctor to ask about problems not arising from the accident, saying I should’ve said that over the phone. But I DID. She was very rude to everyone who came in and seemed really stressed out, but that’s no excuse.
Dr. Baskaran was very professional and kind. She didn’t seem very thorough but was open to my comments and questions.