Donnelly’s Plumbing Heating and Cooling

Michael E was very helpful and courteous in servicing our air conditioning. He explained what needed to be done and why it would make a difference in our comfort and financial savings. Thanks, Michael!

We had an issue with our water heater leaking which resulting in a water pressure issue in which Donnelly repaired. Tom did an excellent job at the time and the work was quick.
A few months later our water heater was not working properly. We called Donnellys and they sent a someone over who advised they do not repair any Kenmore products. We were SO frustrated at the fact that they did not advise us of this upon our first visit nor did they even ask on the phone. Regardless of this frustration we moved forward in having them replace our water heater since we were 2 days away from Christmas and have small children. As an update the owner of the company personally reached out to me and addressed our concerns. The fact that he is personally invested and taken the time to ensure his staff are trained and his customers are happy makes me comfortable with our decision to continue using Donnelly’s for service repairs.

I believe this company tried to take advantage of a young female. My water softener broke and was overflowing. My bypass valve was rusty and I couldn’t turn it off myself so my only choice was to turn the entire water to my home off. The technician made me feel like I needed the services immediately and said there was nothing else he could do. I asked if he could shut the valve, and he couldn’t. Well, after he took my service fee and left, I got a wrench and fixed the valve myself with a little extra elbow grease. You’re telling me but you couldn’t help a person out by turning a wrench?! I also called another company and received a quote for $ 1000 less. Which is serious difference. Also, the tech was not knowledgable AT ALL about water softeners
The owner of the company contacted me and apologized for the behavior of the technician. The owner refunded my service fee, which I greatly appreciate. I respect and appreciate an owner who takes responsibility and follows through. At the time of the appointment, I felt like the services were absolutely necessary. After actually calming down and taking the time to investigate on my own, I found out that not only could I turn the bypass valve myself but that another company was A THOUSAND dollars less for the replacement of the softener. I would recommend this company for HVAC and nothing more.

Advertises on their website and search engine information that they offer ²⁴⁄₇ emergency service for hvac and plumbing. I called for such service on this hot day and received attitude when requesting a service for which they advertise. I’ll be taking my money elsewhere and you should too.

Jake H was awesome and saved my family from going without hot water on our move in day. Jake was hard working and extremely helpful in explaining the situation and replacing our water heater the same day.
Thank you and thanks Jake!

Had the pleasure of working with Chris and I have to say he was extremely knowledgeable and patient. With over 500 positive reviews online, Chris has earned another happy customer!

What can I say? These guys were in the trenches from jump street and fought a great fight! My wife and I were extremely pleased and impressed with the knowledge, patience, understanding and expertise Mike E., Nick M., Harry, Joe & Co. exhibited during an intensive process of replacing our well pump, well tank, filter and softening system in our home. They didn’t quit until we and they were satisfied and went above and beyond the call of duty. Very impressed, will call upon them again if needed.

Complete ripoff! They charged me $ 49 to come out and another $ 400 to change a simple shutoff valve on my waterline. It took the guy less than an hour to do the work. The only reason I called this place is because the former owner of my home used them all the time. My father in-​law who is also a plumber said that we got completely taken advantage of.

I had an issue where it was raining and my sump pump broke. Donnelly’s had someone out to my house the same day. Marc gave me an estimate and was out 2 days later to fix the problem. He was very nice, professional, and answered all my questions. The work he did was better then what I had before and works very well. I felt it was a bit expensive, but I am happy with the result and feel I got the quality that I paid for. I had a question about the operation a few days after install, and Marc came back out the next day to answer all my questions and check out the system.