Bagelworks

Where to start. This shop used to be the best in town. The key word «used» to be… The shop recently got a much needed renovation, but that is the only positive change I see. The food has changed to garbage. The service is terrible. This doesn’t come lightly saying this. I would recommend this to anyone in the past currently I would advise to drive right past. When you order a sandwhich it’s always cold. Tiny is an understatement. You have to ask for extra egg, cheese and bacon. Also they don’t know what toast means to spite being a so called bagel shop. I’m not sure what changed with management, but it’s all high school kids working when I go in. I used to order over fifty dollars on Sunday’s here, but that’s history now. If you want a decent bagel in the area the «everything bagel café» in north wales is good.

Was just there this morning 9am on a Sunday. You would think the selection would be huge as this would be prime time for a bagel shop. They had barely any bagels –no plain or the usual popular kinds. The girls said that there were more in the back but wouldn’t be ready any time soon. We picked from the small choices only to get home and have rock hard bagels. They weren’t fresh in the slightest bit. The girl picking it up had to realize they weren’t fresh. The girls working didn’t seem to care about the business at all. This is the second week in a row this has happened. Seems to me there needs to be a manager around at all times to keep this business running. I won’t be going back.

This place has hit the skids. Check the date on any good reviews you see on Unilocal,they were probably posted in early 2015 or earlier. In around mid-​2015 the business was sold to a new owner who evidently has no idea what he is doing. First thing to happen was that the quality of the bagels went downhill. They used to be great with the old owner but evidently the recipe or how they are making them now has changed. Under the new owner, it’s hit or miss if they are will be open or have bagels when you get there. Last Saturday morning, 2−6−15, they only had 3 bagel types to choose from. They didn’t even taste close to what they normally do. Found out from another customer that whomever makes the bagels didn’t show up and one of the workers went to Weiss market and purchased some bagels there for resale in their shop. So I paid their regular prices for a grocery store bagel and wasn’t even told about it. We’ve been hoping the new owner would turn things around since we still remember how good the bagels used to be. I’ve noticed that the amount of customers in the shop is shrinking week by week. They probably won’t make it if they don’t turn things around. I’ll probably give them one more chance and if it’s not any better, I’ll have to cut and run. Anyone know anywhere else where there is good bagels in the Lansdale area?

This used to be the best in town. About 6 months ago something changed and it is terrible since. I have been trying to give them a break to get it together but enough is enough. Their sign says 6:30am and they finally opened at 7:45am with 2 options only.
It is really sad that this place went down hill because it was the best around.

If I could pick a more negative rating, I would. Since this formerly wonderful (albeit a tad grungy) bagel shop changed hands, it has gone totally down hill. The new owner has spruced up the inside, but often has NO BAGELS to sell — IF they are even open. This has been going on for weeks. Today was the last straw for me — fought traffic to get there to pick up a bagel before work and at 8:30am, they’re still not open. I hope they can straighten out whatever issues they’re having, but I’m done with them.

This place suxs and they have no idea how to run a bagel shop go to the coffee shop in the shopping center they have bagel sandwiches now.

I wish I could give them more than 2 stars. It always seems old and just not well kept in here. The old carpet and yellowing ceiling tile leave quite a bit to the imagination. The older mouthy woman that takes the orders and scolds the invisible girls in the little is rather abrasive. I can get over the abrasiveness but what I can’t get over is how she touches money and then your bagel. I even saw her lick her fingers to separate bags and then go back to touching bagels and money. No hand washing or gloves in between. Isn’t this a health hazard?
With that being said. My bagel was delicious just not good enough to come back until the cleanliness is addressed.

The food is great! The customer service… Not the same!!! My boyfriend and I have been going there since forever and we haven’t had any issues until recently. The young kids working there were always so nice, since then they have an older woman working the front and she is so RUDE! She ruins the bagel works experience. She tries adding things to our bill that’s shouldn’t be. Also she never looks clean. She uses her BARE HANDS to pick out our bagels. Bagel works, please please get some people who know how to interact on a business level.

Tasty and quick. Great bagels and egg sandwiches. The coffee is good too. Met my fiancé here for one of our first dates!

This is my absolute favorite place to go when I’m in the area. I’m from Massachusetts and we don’t have any great bagel places. Any time I’m in Lansdale, I make it a point to go here multiple times. I get a bacon egg and cheese on an everything bagel every time. It is on point.

Hands down the worst bagel sandwich I ever had, I got bacon and egg on whole wheat, I received a sandwich with one tiny slice of bacon, watery egg and a average bagel. service was slow, I should of went to mcdonalds

Product ok, service very poor. I have been here several times and each experience with service has declined from the previous visit. Today I ordered a bagel not toasted with cream cheese and a coffee. I received the coffee and I waited and waited for my bagel. I noticed that they they had a printer issue with subsequent orders but no one checked on my order. I was just stared at while standing near the counter waiting. After 10 minutes (I can be patient) I asked about the order. They checked and told me they lost the order and asked again what I ordered. A few moments later, I was given the bagel (not as I ordered). The experience is just not worth the bagel. I hope service /​execution improves in future. Btw — the business wasn’t busy at the time, so that wasn’t the issue.

Great prices, great location, and really good bagels.
The tables and chairs may need a good cleaning, but so do the tables at dunkin donuts, and honestly we are talking about $ 5. or less sandwiches so what do you want?
The young girl taking the orders does a fab job and she is more efficient and professional than most adult women I know.
Do yourself a favor and try the rye and pumpernickel swirl bagel.

I stopped in here after getting a bit sick and tired of the limited lunch options in the Lansdale area. I was surprised to learn that this place has some very good bagels.
I went with a pork roll egg and cheese for lunch and it was great. Excellent bagel. Everything else was cooked perfect and the egg was real, not something processed like the chain spots.
As for the décor, it’s simple but the room is large and I doubt you’ll ever have to wait for seating.
The private parking lot can get full during the lunch hour, but you shouldn’t have an issue.

I ordered a bacon egg and cheese on an everything bagel toasted to go and it was delicious. The coffee was also great. A large for $ 1.75 is hard to beat.
I also like how there is a community board where local businesses can post their cards or flyers. It makes the business feel connected to the community, which I can appreciate.

Bagelworks has incredible food. The bagels are made on the premises (no one else does this). The ingredients for their sandwiches are top notch. Home grown tomatoes in the summer. Good coffee. Inexpensive. Really good service considering EVERYTHING is made to order. Some long lines but understandable given how good the food is. Lots of variety. Friendly staff. My wife and I come here on the weekends and are never disappointed.

1 star for service and attitude of young cashier. Slamming drawers, rolling eyes and simply miserable attitude. Although bagels are 4 – 5 stars, the pathetic attitudes makes one reconsider. Note to owner!

If i could give this place zero stars i would! First, the service is terrible, they hire 12 year olds to run the place who dont know shit, average time for a bagel is about 20 minutes and if you lucky you wont find hair in it! Yes thats correct, on numerous occasions there was hair in my food… hmmm wonder why?! Well the teenage staff is not trained on proper hygiene in the food industry… they handle money, touch the phone and then go and touch the bagels!!! Disgusting! The girls in the back do not wear hair nets, I’ve seen them walk in from outside and start servicing customers without washing their hands first. I am very surprised that noone else wrote a review about their lack of proper hygiene and how terrible this place is! Ill agree with other reviewers. Yes the bagels are good but totally not worth the germs that come with them!!! GROSSSSSSS

These are the best bagels hands down. If anyone is complaining about them it is because they were brought on those soggy Manhattan junk bagels that seems to be all over the place in Philly. If you really have an issue with them then go to Dunken Donuts and enjoy. There was a review posted by some guy who said the bagels removed three of his fillings. I really think instead of blaming the bagels you need to find a better Dentist.

Best bagels for miles. So delicious.
The only downside is if you get anything made, it takes FOREVER. Just get the bagels to go, and put the cream cheese on at home.
I’m still giving this 5 stars, because the bagels are THAT GOOD