DARCARS Lanham Kia

Sales person (Virgina) was excellent, the rest of the people, especially the finance guy was terrible. I have bought many cars and have never been treated so badly.

**BUYERS BEWARE* *
This was my first time buying a car. It was a decent experience until it turned for the worst. 2 days after buying my car I noticed that the key was programmed with restrictions. I had only one key and could not take off the restrictions because I only received one key. (Google ford MyKeys for more info) I called the dealership to explain the problem and that’s when all hell broke loose.
I explained to them that the car had restrictions that I had not know about before purchasing. The restrictions was not in the printed car description that I initially brought in when looking to purchase the vehicle. The rude and unprofessional used car salesman ALI acted as if he knew nothing about the restrictions and told me that the only way to get the restrictions off was to have another key programmed to the car. I thought ok that’s fine I’ll bring the car back to get whatever needs to be done. But it wasn’t that easy. ALI thought that I was going to pay out of pocket to get it fixed. When I told him no and that I had just bought my car two days ago and that it didn’t state restrictions in the description, that’s when he became rude.
ALI started to insult me about how much the car was worth, how much I paid for it and how he could sell it for twice as much as I had paid. I don’t know where he received training but that is not how you treat a customer. I asked to speak to his manager and he told me that there was no one above him (Haa funny right) A little bit of back and forth between me and him happen after he insulted me on purchasing the car and how much I paid.
I called the corporate office to file a complaint on him and the lady on the phone seemed caring and concerned about my situation. She stated that she would call the dealership to find out what was going on.
While I waited for her call back I proceeded to drive to the dealership to see if someone else could help me. When I arrived I went into the main building and asked for a supervisor. The men behind the tall counter immediately tried to find out the problem. They told me I would need to see the service department and that if they didn’t help me to come back.
I drove to service department only for the ALI not to come out to the office and try to help me. He refused to come out of the office and kept making his employees be the messenger of what he had to say. (Pretty confusing cause he had alot of horrible things to say about and to me over the phone but wouldn’t come see me in person)
I asked the lady in service (I think her name started with an S) to get me who ever was in charge of the dealership. She complied and HECTOR (his name or something close) came to try and solve the problem. After explaining the problem he walked away for some odd reason. While waiting for him to come back I called the corporate office back to see if they had gotten some information back from the dealership.
Again ALI Still sending his employees out to tell me I would have to pay out of pocket to get it fixed. (At this point I’m furious and my blood is boiling. It might have been safer for him not to come out of that office) .
After being on hold with the corporate office the whole time ALI keeps sending employees to me. They finally pick up and tell me to go back to the main office and ask for the district manager. I go and have the lady at the front desk page him. She is on the phone telling someone how she is not dealing with their $hit anymore (sounds like a personal call) after waiting and having her page him 2 more times I ask if they have his cell where they can reach him cause I’m tired of waiting. He comes and it turns out to be HECTOR.
We go to his office and I tell him whats going on again (5^th time explaining the problem with this dealership).He asked some unessary questions and than says we are going to fix it with no charge (finally someone making sense)
We walk back to my car together and he tell the lady at their service desk (I think it started with an S) to order the key and charge it to whoever and that he will sign whatever she needs him to sign.
A few days later I get the problem fixed.
After this experience I would not recommend this dealer to anybody. Nobody should have to be insulted or spoken to the way ALI spoke to me. First and last time going here. Im giving it 2 stars because it started off nice, the sales person JAY was helpful, the person who helped me finance was helpful and the men behind the tall counter were helpful.

Bought a Ford Escape and a F150 truck all on the same day. Also purchased the maintenance package for both. Have had my escape for year., I wish I was not tied to the maintenance package. The service department is the worse I have ever dealt with! It takes forever to have them pick up phone. I had to stand in front of three service providers for over 10 minutes before being helped…(no other customers where there) Even if you have an oil change it takes all day… Ugh I’m stuck with them till the end of the service contract!

Worst dealer experience ever! To start, my sales person was helpful although none of the cars that I wanted to test drive had any gas in them. I was only able to circle the block once without running out of gas. After deciding on a car, I met with finance. They definitely need to update the back of the building. The bathroom was gross and I couldn’t stop looking at some sort of vent that was falling from the ceiling (held up by tape) in the finance office. On the way to the finance office, our salesman ran ahead to speak with the finance guy before we got there (not sure why) and as the salesman was on his way out the door, finance asked a question about the deal that he didn’t want to answer in front of us (weird) and said he would call him. I was still willing to forgive all of this if we could come to an agreement that I liked. It was late, almost closing, we couldn’t reach something that I liked, but finance said they would work on it in the morning. I called three times the following day and sent 2 email. NO RESPONSE! I decided to drive in the next day, understanding that they may have customers in store who they were working with (and could be a reason they didn’t call me back). I went in and was told that the finance guy was in with a customer and would be 90 minutes. They asked if I wanted to come back. I said that I’d rather not and asked to meet with someone else. I literally stood for 20ish minutes with no help. I then sat down for another 10 while I hear continuous pages for finance. Nothing. No one came to explain what was going on. I decided to leave. No one bothered to follow up after leaving. That was the worst customer service experience I have ever had. Especially from a car dealer! Not being able to get a dealership to call you back is unheard of! I took my business elsewhere and I am very happy with my new car. I would not recommend this dealership unless you’re willing to just sign on the dotted line to whatever they give you. I don’t think they’re interested in doing any additional work. My roommate is interested in a car that they have and we are going to drive an hour away for the same car just to avoid this dealership. What a shame!

the worst communicators in the world… especially the «collision center» Ms. Pearl had the nerve to say that at 5:30 she should have left for the day before the crazy came in-​very loud for customers to hear and she demeans everyone by calling them «sweetie» and «baby» My name is not either of them. I don’t appreciate the lack of communication with Jason and Alex. They expect you to know the process when they are there specifically to assist you with the process and provide customer service. I don’t know who I should be more upset at… Geico for sending me over to these clowns or DarCars Collision for their lack of customer and for their assumption that we customers walk inside knowing the full process with no help from them, I had to call numerous times for the status of my vehicle, when I did finally reach someone they said «oh yeah we close at 5:45 so don’t be late» …I will never ever again visit and after looking at the work they completed, its SHOTTY to say the least. I see where they tried but its looks terrible, i’m posting pics later.

The Business Manager’s response is incorrect. No one has ever contacted me about this at any number I have given them. Masiela, who I opened the complaint with, never returned my call after I followed up. The social media managers have even falsely claimed they have reached out to me. This confirms for me that the problem exists at the highest levels and mistreating their customers is part of Kia’s corporate culture. I will NEVER own another Kia, even if they were giving them away. And I will forever let anyone that asks that Kia is who you thought they were.
And in case you were wondering, my car is still running fine, fixed my the very mechanics that Michael laughed off. NOT Kia.

If I can give zero star I would. I made an appointment 1 week in advance to get my oil change. I then leave it there for 2 ½ hr and came back to get it. They told me they didn’t even start on my car and I just have to wait. What the hell is that! What kind of service is this! I gave my car to the assistant manager Mohamed janneh and he told me I can either wait another hour or more cause he still don’t know when they will work on it or I can take my car and leave! What the heck! So I left! So for those who might consider this place for oil change do yourself a favor and drive somewhere else!

This is a review on the service department. I have been a loyal customer of Darcars service department for over 10 years. It is near my workplace and I like having their shuttle to work. I have called previously and was told the appointments were not required for oil changes and most other repairs. This morning I was turned away for an oil change. I really wanted to get a 70,000 mile checkup in addition to the oil change but that is pretty standard. Another lady ahead of me was told the same thing, appointments are NOW required for oil changes. I’ll just go to Jiffy Lube and avoid the hassle. It’s too bad because it used to be a good place to have my Ford serviced, but apparently they have more business than they need.

I bought my car from them only because it is the nearest dealer from my home, so I went there for maintenance since my information is already in there database and can save much time.
I went there for my second maintenance yesterday and found my car mount missing AGAIN! Each time I went there for a service, I lost a cellphone holder and can only drive home without navigation, don’t tell me this is a coincidence! It is really annoying because both the advisor and technician denied to notice it and they even recommended me take it off next time before I send there for service. I really doubt if there is a «next time»!!

I came here for routine maintenance and inspection. Went home then woke up the next morning with a flat tire. They told me I most likely drove over a nail which is definitely possible but it’s more likely that that punctured something during the service. I’m convinced they poked a hole in my tire because I had to pay for them to fix it again only 18 hours after I just left. Save yourself the time and money and go to a local trustworthy mechanic.

Very bad experience buying a 2014 Ford Mustang from Darcars Ford Kia Lanham. I have all the details listed below, but in summary;
1. They promised to speed buff the car, but they didn’t and made me drive 3 times for it and ended up only washing the exterior!
2. Sold me the car with one key only, and got an attitude when I asked to get the second one.
Their excuse for everything (including no floor mats) is that It’s a used car!
First of all, after paying the full amount in cash and when I went to pick up the car, I got only one key and when I asked for the second key they said they don’t have it and I have to buy a second one which costs $ 300. When I explained that this is unacceptable and that they never mentioned that it has one key only, first they said that they mentioned that (which they never did), then they said that it is what it is and if I said something before the deal was done and that this is a deal breaker maybe they could’ve done something about it.
Also, while making the deal, I asked for the whole car to be buffed, which they agreed on «but I can’t fix the scratches on the fender» the sales manager (Ali) said. I said that was fine just buff the car and whatever remains on it is fine. When I went to pick up the car it wasn’t buffed, and when I asked the salesman (Abu) he said that they don’t do that! So I went the next day to talk to the sales manager (Ali, who made the promise), at first he said it was done, then he said that he will take care of it, just come back another day. When I went the «other day» and talked to the body shop manager, he said that he was asked to only buff the scratched fender. I went to talk to the general manager (Darvish). He said he will take care of that. At the end after around 3.5 hours I was so tired, and they ended up only washing the exterior!
In addition, when I went to fix a broken power outlet which I found when I picked up the car, the service department told me that they have to reschedule me for another day since I didn’t bring it in at 8:00 am. At least, the GM «Darvish» was able to make them fix it that day.
Bottom line; very unprofessional and dishonest staff. If you’re buying a car from them (which I strongly do not recommend) make sure everything you need be done before you pay anything or get it in writing!

Update. With assistance from Service Director Michael Goldberg, my parents finally received their vehicle with required work done. I can only say my parents will continue to go here for their car service. Michael Goldberg the Service Director helped get things cleared up. Thank goodness!

ZERO STARS — Worst experience i ever had. I went on 1÷20÷2015 I went to Darcars Ford to look at the 2015 Ford Explorer. The salesman was great, but the Finance guy was so rude and disrespectful. He even yelled at my mom who was 74 years old just because i was a little confused with somethings. I am a first time car buyer and i will never buy or even look for a car here EVER. Then when the sales floor manager called he had the nerve to tell me that i would never get financed by any bank or and one because i don’t make enough money. So I left and went to Fitzgerald Subaru and I bought a Subaru forester and they were great. I don’t recommend this place ever.

I wish I didn’t even have to give this place a single star. The first time I came here, I only asked for an oil change, and they ended up doing more than I asked for, therefore, they charged me more than expected. Oh and I waited about 2 hours after arriving at 7 am.
Today, right now, I am waiting for my car. Really wishing I had gone to Lincoln instead but they do not do maintenance on Saturdays. I made an appointment for 9 am this morning, and it is now 11 am and they STILL haven’t changed the oil to my car. I could gone to effing Jiffy Lube and been out of there by 10 am at the latest. I understand the people who show up at 7 – 9 am without an appointment waiting 2 – 3 hours, but for someone who made an appointment for 9 am, I should NOT have to wait this long.
Point is, do not come here if you plan on being treated like crap and waiting 2 – 3 hours for a damn oil change.
I’m not coming back.

I was negotiating with many dealers in my search for a 2015 Kia Optima. My results were narrowing to 2 or 3 when I finally went into Darcars Ford/​Kia as they had what seemed like one of the best deals for me. I was emailing back and forth with Christine and Armen and ended up working with Mike when I got there. Everything seemed okay until we starting discussing my trade-​in. They offered me a measly $ 300 for a decent shape 2002 vehicle with 110,000 miles on it and no engine or transmission problems. I was incredibly offended and shocked. I decided to continue the process as he told me I can put a deposit down and change my mind if I find a better deal for my trade. I live in an apartment building with one parking spot so keeping both was not really an option. I put down around $ 3k as my down payment on a lease with plan to refund if another dealer could match their price and beat them on my trade. I immediately call up a different dealer, who I had also been negotiating with, and explained the situation. They easily agreed to $ 1000 without even seeing the vehicle and I went with them for everything. Mike called me the next day and I told him I had found someone to beat their deal and decided to go with them instead. I could have listened to their counter offer but decided that they had lost their chance trying to get me to trade for $ 300. So instead I requested a refund, and they refused to process over the phone, eventually agreeing to take my information but never processed the request. I waited two days before disputing the charge with my credit card company. Each time they called they tried to convince me to change my mind and I flat out told them, you lost your chance by that slap in the face offer.
After getting my vehicle from another dealer I learned another little tid bit. Lanham Darcars Ford/​Kia tried to charge me $ 500 for gap insurance for my lease. My other dealer told me that this is included, by law, in all leases in the state of Maryland. Looks like I avoided some scam artists! Would not recommend these guys under any circumstances, as nice as they may seem initially.

I got in an accident and my car was towed here to the collision center. So I came and signed paper work authorizing my car to be worked on. The next day an adjuster called stating my car was totalled and I can come get my belongings out of my car. When I arrived to my car I noticed missing lug nuts and someone stole my matching tires and rims and switched them with mismatched tires and the same rims but with scratches. I spoke with the manager he acted as if I was crazy and was in denial. Later that evening he called saying a worker I.e. helper took them stating he thought my car was totalled. I mean totalled or not why still from customers. I was livid however if it wasn’t for my job I would have shown the other side. To add insult to injury the manager asked me if I wanted to escalate the matter. I mean stealing from work means lose your job in my book. I will not be returning here at all. In the worda of antoine dobson Hide your kids and your car they stealing everything. They deserve zero stars…

After a hit and run totaled my car, I was in need of a new one but unsure if I wanted to buy new or used.
I’d seen the prices on darcar’s website but was skeptical they’d be throwing all kinds of exceptions or excuses in — but that wasn’t the case at all. We walked through each rebate and item and came to a really great price, a value that made buying a new car totally reasonable for me.
I had an overall great experience with Darcars and really appreciated that they were respectful — made no mentions of or bones about «oh, where is your husband/​father?» or presuming that I don’t know a lot about cars because I’m a woman.
Thanks for everything, Lynn!

My wife and I have been looking for a Ford Fusion for the past two weeks. We went to five different dealerships and in two instances we left just before signing the papers because of the unprofessional handling and attitude.
It took me a phone call and a two hour at Darcars’ and we were out driving our new Fusion. Armen the salesman was very knowledgeable and professional. He filled our applications in minutes and handed them to the accounting. Few minutes later Marcel from accounting asked us to come to his office, fine tuned the details and we ended up signing on the best deal by far. He even helped us choosing the insurance.
Besides the fact that the deal was more than 10% cheaper than any other Ford dealership around. The professionalism and ease of communication shows a certain culture that is rare with car dealerships.
We’ve been running for two weeks, but now we know that it was a blessing that we didn’t sign but with Darcars.
I would recommend them with a heart beat.

We thought we had a great experience buying our Ford CMax. Great car, we think a decent price, etc.
Come to find out that, unknown to us, DC has a hybrid tax credit (
). Our neighbors told us about it right after we got the car, so we called the dealership right away to figure out how to get our money back — it’s way more than few bucks, after all!
They had absolutely no idea what I was talking about. I sent them the information from the DC DMV web site, which they could have easily found themselves. They had no idea what to do about this, so I did all the leg work — called the DMV, etc. It’s now almost October and still nothing has been done.
Additionally, when we bought our car we told our sales guy that we needed a parking permit as part of our registration. «Ok, I got it!» he says. When the registration and tags were ready — which they never informed us about, we had to call and check up on it and the customer service representative told us they’ve been ready for a while — there was no parking permit. So the dealership redid our vehicle registration to include the parking permit. Once we got it in the mail, I noticed that the vehicle was registered to the wrong address. So at this point, I just went online and paid the $ 20 to have the registration redone myself because clearly DARCARS is unable to handle this simple task themselves.
Lastly, our vehicle had a manufacturers recall. We brought it in and were told they’d give us a loaner car because they felt bad about all the problems we had. They gave us a SMOKER rental car. I was, at the time, 6 months pregnant, which was obvious and they mentioned it. Seriously?
I am still working on getting our sales tax back — we’ll see if anything happens with it. But seriously, it’s been one ridiculous experience after another.

!!!THIS IS A REVIEW OF THE SERVICE DEPARTMENT ONLY!!!
I recently purchased an Explorer from this dealership and I took it in for scheduled maintenance, detail and factory recall maintenance for the first time last week; I have to say, the level of service I received was beyond stellar, and far more superior than any other auto service facility I’ve visited (dealer shops or otherwise)… and I’ve owned many vehicles!
My service advisor was Mike Goldberg, a wonderful guy. I was able to book my appointment directly with him via email, which is a HUGE plus for me, as I’m a techie and any business I can conduct via computer or iPhone, is preferable. I inquired about a loaner car as I anticipated my vehicle would be receiving a significant amount of «attention» and I didn’t want to be without wheels for a day. He arranged a rental (yay!), another major plus. Before being shuttled to Enterprise (their shuttle service also goes to New Carrollton Metro Station), Mike confirmed my contact info. The transaction at Enterprise was flawless considering my reservation was already in their system, so no issues there… again plus plus!
There was a discovery made while performing maintenance for one of the recalls, a part needed to be ordered therefore the vehicle was kept an additional day. At any rate, Mike was very good about keeping in touch and keeping me informed, and extending the rental. No worries here!
When I picked up my vehicle, it was IMMACULATE… the exterior was gleaming and the interior was absolutely SPOTLESS. I left a towel on the backseat and found it had been neatly folded, clutter in the cargo area was neatly placed inside of a storage bin. Seriously… every possible detail was addressed. I certainly didn’t expect this level of attention. Also, Mike informed me that he’d taken the liberty of updating the vehicle’s navigation system as a courtesy. Truly awesome service.
While I certainly sympathize with those who left negative reviews (as I’ve been in similar situations having had vehicles serviced at other dealerships), I can’t help but be totally and completely satisfied with my experience at Darcars Ford and optimistic that future visits will go just as smooth.