Ground Round

We happened to be in the mood for burgers tonight and remembered the Ground Round Tuesday night burger special (buy one «classic» burger and two beverages, get one burger of equal or lesser value on the house). Last time we took advantage of the burger special, we ordered the ¼ lb. burgers and wished we opted for the regular size! So tonight, we ordered the regular size burgers and they were cooked to a perfect medium rare and paired with the toppings of our choice. The burgers come with the choice of one side (a selection of premium sides are available for a slight markup). I went with my trusty favorite, the side Caesar Salad, which is always so enjoyable with its crisp romaine, shreds of parmesan, crunchy croutons, and just the right amount of dressing. Husband ordered his standard fries, which came to the table hot and crisp. Good pickles on the burgers, too, along with lettuce and tomato. The service was prompt and friendly. «Artisanal» buns would kick this up a notch, but in general, this was a satisfying burger plate.

Not bad for usual lunch dinner burger place. Nothing to write home about. But it was clean service was good

Went in for dinner and sat at the bar. The 2 bartenders walked by us for over 5 minutes not waiting on anyone. Walked out due to lack of service. Avoid these 2 female bartenders if you want to eat.

Wow what a shock! This place is great for families or late night! Specials everyday!

The pretzel appetizers are good. The rest of the food is just average. No complaints about the service.

Have had better salads in a Ready Mix bag. Soda tasted like sweet tea, but the place was clean. Service was poor and the place wasn’t the busy for a Saturday afternoon. The good news is the popcorn is free.

Hello deals… Mon n Wed 22oz l.I.t for 2.99!!! buy 1 get one free burgers on tues. N happy hour 4 – 7 3 buck wine n 2 domestic pints. That’s just some of the deals going on… a lil hidden gem going on here.

For some reason, the service here is getting worse. On numerous occasions this place is either moderately busy on not busy at all (I.e. We are the only customers) and we still have a long wait between seeing our server. I have no idea what they are doing –there is no one here to clean up after. They fail to bring popcorn, they don’t take our order for a long time, there is a long wait for drink refills. I don’t know what is happening with this place but I don’t like it.

Live and learn… the parking lot was empty while other local places were full. The food was overpriced and pretty awful. Save your money and choose another place to eat.

Best lunch for $ 6.99 including a beverage. Full-​sized portions. Choices include entrée salads, pasta, sandwiches and burgers. Plus some combination plates such as soup and salad, loaded baked potato with soup or salad and appetizers. Plus FREE popcorn! Served Monday through Friday from 11:00 AM and 4:00 PM. Awesome!

I remember Ground Round from back in the lat 1970s and early 1980s. Dark lighting and peanut shells all over the floors. I was surprised (not really) when I stepped in here and the place was completely the opposite from what I remember from when I was a little kids (I was only at the Ground Round in Newark, DE). It was bright and the floor was clean. Instead of peanuts they now had popcorn as a free snack to munch on while waiting for your order. Must because everyone has peanut allergies and it’s a lot easier to clean up from the floor than peanut shells.
Was in there for lunch during a weekday visit up to that area. The place wasn’t crowded at all and plenty of seats available. The food was OK. Nothing special, but was pretty tasty, nonetheless. Waitstaff and nice, polite, and served us promptly.

The good is pretty good. The service can be hit or miss unfortunately. They never seen to be busy but the servers can be fine for extended periods of time and never apologize for not being around.

popcorn up front. I had the meatball burger which was ok.. The staff was friendly

Very good for a chain restaurant. Service was ok. The food was really tasty though and I loved the popcorn – just like the old days. The kids’ menu was pretty good too – not that limited. Overall we enjoyed this place. I would recommend.

I end up going here a lot, because my mother loves this place. I am not a huge fan myself to begin with. I like the popcorn and the fact that they have huge drinks, but that is not really enough for me. I’ve only ordered three things on the menu and haven’t been too impressed by any of them. The baked cod has no taste and was a struggle, the chicken tenderloin is just a glorified plate of dry chicken fingers, and the turkey pretzel usually comes out looking a mess and dripping all over before completely falling apart.
They have a half price coupon for Monday’s dinner service, which is why I keep getting dragged here in the first place, tonight we tried to use the coupon on my phone, which we have done before without an issue, but now it is apparently a problem. Our waitress was great and offered to get her manager. I have so many issues with this man right now, I can’t even really handle it.
The second that I saw him, I was not happy because I have seen him get an unnecessary attitude with a customer sitting at a table next to me before. He didn’t know who he was supposed to come talk to, so he came over to our section and just started loudly asking who called him, which made things kind of uncomfortable. Then he stands behind me and looks over my shoulder at my phone which is understandable, but there was no need to be almost whispering in my ear with his hand on my back… Even more uncomfortable. He tells me next time print the coupon out and walks away. Leaving, my mother, the waitress, and I all pretty confused. The waitress, who is again great, goes to check and see what that actually meant. We ended up getting the discount, but I feel skeeved out and hope we don’t go here again anytime soon.
They get two stars, for the two things I actually like.

This is gonna be a long-​winded review. So, if you want to avoid the novel that is to follow and just want the basics, it is this: The food is average, the service is good, coupons are our friends and the manager on duty last evening was GREAT! However, if you want details, continue reading.
The food at Ground Round (GR) is about average for a national or regional chain restaurant. If I were to base my review strictly on the food alone, I would probably give them 3 stars. However, I awarded them 4 stars because I had an amazing coupon and the manager, as well as my server, were great. Actually, I would say that the manager is PHENOMENAL!
While GR isn’t on my normal rotation of restaurants, the girlfriend and I decided to revisit the place yesterday and take advantage of their 50% off, Monday night coupon that I received in a Val-​Pak mailing. What a deal!!!
Everybody pretty much knows that the food at GR is isn’t gonna blow your socks off. It is on par with just about every other casual chain restaurant, including the one that is located right next door to this one. However, since I had my aforementioned coupon it made all the difference for this Unilocaler.
Upon entering the establishment I was surprised to see how packed this place was. It didn’t take long for me to realize that I wasn’t the only genius that came here for the 50% off deal. After seating ourselves in the bar area to avoid having to wait for a table in the dining room, I witnessed many others around me talking to their dining companions about said coupon.
Our server, Jenny, came to our table, gave us a basket of the saltiest popcorn I think I have ever experienced and took our order. I requested the taco salad and the girlfriend got a mushroom Swiss burger.
As we sat and waited for our food to be served I did a bit of people-​watching and scanned the bar area. What I noticed is that the place seemed to be understaffed in the waiters/​waitresses department. Jenny was busting her ass running all over the place while trying to accommodate all of the guests. I think that they weren’t prepared for how many people would come in for their promotion. What I also observed was the manager walking the restaurant, pressing the flesh of his customers and greeting what were obviously his regulars in the bar area. I could tell right away that this guy truly knows customer service.
Our food arrived fairly promptly and it was pretty good. Not amazing, but decent. The girlfriend enjoyed her burger, but she noted that the fries were bland and seemed to have been freezer burnt. The taco salad was good and the amount of beef they gave with it impressed me.
And this is the point in my meal where things got interesting…
While I sat there eating my salad, I noticed a couple enter into the bar area and sit at a table that had yet to be re-​set from the previous diners; the table still had the bill and tip sitting on it. I thought it odd that they would sit at a table that had a few dirty dishes, as well as the previous customer’s check still on the table. I observed the couple for a bit of time while the busboys ignored their table. It was obvious to me that the busboys assumed that the couple just finished eating their meal and they were waiting for the customer to leave so that the table could be cleared, cleaned and re-​set. Who the hell sits down at a dirty table?
After a bit the woman grew agitated that they were being ignored and lashed out at our server. Jenny politely offered for them to sit at an already cleared and clean booth, but the woman just gave an attitude. In short order the manager and busboy were clearing the table and calming the woman down. I must say that the manager did a fantastic job at easing the woman down and in no time he even had her laughing and smiling.
Our server at this point was upset. Since I witnessed the whole scene and could clearly see that our server was not at fault, I pulled her aside to let her know that she did nothing wrong and that the woman was a royal b*tch! Jenny quickly got us our bill and we paid utilizing our coupon; two meals for about 10 bucks!!!
I felt the need to let the manager know that our server was clearly not at fault for the whole situation that unfolded before my eyes; I would have felt terrible if she got in trouble over this. Upon leaving the restaurant I asked the hostess if I could speak with the manager and she quickly summoned him. Let me say, this guy is amazing! I think this fella is the one of happiest people I have ever met and he obviously knows how to interact with his customers. I don’t know how many managers this location has so I wish I would have grabbed his name to give him recognition, but he is a taller guy with an accent.
While GR probably won’t be on my regular rotation of establishments, I think I will pop in from time to time just because of the excellent customer service. It goes to show you that great customer service can more than make up for average food.

Haven’t been here in 20 years. Wasn’t expecting anything great, but I was surprised the of the variety of interesting hamburgers they had on the menu. Certainly recommend it over the array of franchise burger restaurants in the area.

My wife and I stopped in the other day for a late night feast. We were feeling the munchies and stopped in the get some appetizers. The wait staff was friendly. We decided to sit in the bar area.
We were helped in just a couple minutes, and greeted with a warm basket of popcorn. It was unexpected and welcomed as we were famished! She took our drink order. We decided to just get the appetizers and share rather than a full dinner. I ordered the boneless wings, and she ordered the chicken quesadilla and soup. I was surprised as to how quickly the food came.
The bill was reasonable, and service quick. Overall I couldn’t have asked for more. We will definitely be back!

I wasn’t expecting anything great, and my expectations were met in that case. I like their idea of a lounge where it’s only a certain age and up, but the waiters in that area were extremely over worked. I felt bad for our waitress, who seemed to be going at it alone. We went on a Saturday, but even for a weekend it was crazy busy, and we waited at least half an hour for our food. The food itself was okay, nothing great. Their desserts looked good, but I didn’t get the chance to try any.
I’ll try this place one more time, but they only get one more shot to prove me wrong. Otherwise, I don’t see the point of going to a 2.5 star restaurant too often.

I was so super excited for The Ground Round to make a come back. Maybe it’s because I have great childhood memories of this restaurant. The only thing I’ve liked about this place were the 2 bartenders. We tried to make this our «regular» place because we live so close but the food isn’t very good and it’s all kind of mediocre blah. The menu isn’t very varied and it gets old quick. The things that made this place charming in the 80’s are now gone.
I didn’t understand the décor choices because the whole place just feels grimy and dated when you go in. I’ll just stick with my childhood memories of watching old cartoons on the big movie theater screen while eating helmet sundaes.