IAD Auto

Do not due business with dealership. I bought a car from them and I am totally disappointed. When u purchases the car it had floor mats. When I went to pick it up the floor mats were gone. The guy that sold me the car said he would get me some floor mats. Well that never happened. After leaving messages and sending emails, I never got a response. The manager told me it was nothing he could do for me. These people at the Beltsville store are the worst. All this for some floor mats.

If there was a negative star rating, the assessment would be more accurate. I chose a vehicle via their website. They immediately sent email saying that there wouldn’t be any problems, please come down to the store. After spending and entire day sending over requested information, I was told that everything was taken care of. As I was about to leave work and head over to the dealership, I get a call saying that they just sold my car! Then the dude offers me the opportunity to come see him to purchase something else!!! Oooh so first you jerk me out of the first car to get your commisiion, then I’m going to let you massage me even further by buying another car from you??? Of course I said no. When I arrive to the Landover location to get back my paperwork they assured me that they didn’t do business that way, then proceeded now to mention another issue! After leaving this place upset, another manager leaves numerous messages begging me to come back to the store, that he wasn’t working that day and that he would take care of it. After describing the issue in detail, he begs me to return only upon arrival and after two hour commute, not too even know who I was, and to bring up the very issue that he claimed that he would take care of himself! These guys are fools. Stay as far away from these guys as possible! I’m now leaving this place for the second time very disgusted. I wish I had saw the previous reviews before I even lifted a phone. If they did this to me even before getting a car, can you imagine what you would be getting if something sold by them broke down under warranty??? STAY CLEAR AWAY!

AWFUL awful awful experience. They tried every shady, dirty used car salesman trick in the book. Wasted 2 days of my life dealing with these clowns. Do NOT patronize this horrible place!

Do NOT go to this dealership unless you have time and money to waist. Asking price was $ 15 000, I asked for a good deal to close the transaction, the manager (looked like he was high on something) wanted to sell for $ 18 900! Very disrespectful guy, he took our information, told us to wait and went to eat something, Really!

wish I can give no ratings to this unprofessional and disrespectful dealership. I bought my vehicle from IAD 2 months ago and also recommended 2 of my friends. When they came they both came on 2 separated days. However I was with them both just for the ride although I was the one who drove. But long story short I park close taking up 2 parking spaces and started walking inside. After I got inside my friend was talking I one of the employees while I was at the vending machine getting a snack until a guy approached me with an altitude asking me to remove my vehicle from his drive way because I was blocking the drive way from the garage for their mechanic shop … When I only took up 2 spaces not blocking no drive way. So anyhow I told him I’m going to move it I’m just getting a snake which he can see that but wants me to move it right there and then after I said let me just get the snack. He then started talking VERY VERY loud that had me shocked because no one I’m the one that’s bring business to your dealership. After I requested to speak with the supervisor then he replied he’s the owner. So I said well u have no right to talk to me like a lil kid I was at the vending machine only getting a snake and was going to move it right after which I was not blocking anyone or driveway. He began calling me names and cursing me out like I did something to hurt him .
Now the only thing that came to my mind is that he saw me in my work cloths and because of black that’s why he’s talking to me like that even told me to get out since I didn’t wanna move it right here and then. Pic think that no matter what happend u should know how to talk your customers instead of being so disrespectful especially if your the owner of the place. I bought 2 year warranty and I don’t even want to go back there. I WILL NEVER EVER RECOMMEND SOMEONE TO BUY A VEHICLE FROM THIS PLACE EVEN IF IT WAS THE LAST CAR ON EARTH I WILL RATHER RIDE A BICYCLE…