US Post Office

Terrible experience with postal worker named Crystal. She was annoyed (and showed it) with me for not completely filling out an extra form that was going onto a package bound for the United Kingdom. She did not appear to understand how a package was shipped abroad either and took her irritation out on me. She behaved in a rude, condescending and completely unprofessional manner. Next time I will ship with UPS.

There is one cashier there (the only male cashier I’ve ever seen in a regular post office position) who I love to have ring me up. I often have a lot of bubble envelopes and have had cashiers here get angry about the number of packages but this man is always helpful, polite and friendly and he doesn’t complain about doing his job! It’s astounding to me when the cashiers get annoyed with me for having too many packages, especially since I have every package ready with tracking and posted printed on it so they only need to scan it in. It all has to be scanned in at some point anyway! If all the employees were as great as the one man I’d have a 5 star rating on here. Without him it’d be 1 star. He brings it to 3 on his own. The self-​service machines work great and I wish I could scan each package in mysekf, similar to the way self checkout works at libraries and supernarkets. I guess it’s a normal place employing people and that’s why so many places are turning to machines for employees. That and money. Of course.

Cheri has got to be the most unpleasant worker I’ve come across here. It’s to the point that if she calls me next, I let the person behind me deal with her and go ahead of me.

I moved my office this way about 2 months ago and have used this postoffice about 6 times. 2 times the line was long but it moved very quickly. The service has always courteous and I’ve seen an expediter helping in the lobby a couple of those times I’ve been in. Im sincerely hoping this trend continues

Year after year, I’m amazed that this location doesn’t have much staff change in its entirety. ONLY good thing this place got going is the self-​service machines.
This is my opinion after coming here on and off for years:
Don’t expect the worker there to help you or be nice to you, because they are awful. Manager has some awful manners too. Idk why but they act with such a superiority attitude, but they do. Oh, and treat you like an idiot too. So if you want friendlier service go anywhere but here. The one on the Blvd is tiny but they are nice. In Rosamond too.

Very bad customer service perhaps the worst!!! I called to see if they where able to hold my mail for 2 weeks because I was going on vacation the supervisor by the name Rack was very rude!!! He answer the phone and told can you hold I have other people calling too!!! Then after being on hold for 30 min he comes back on the line and tells me so you were saying in a very rude sarcastic way! He went off on me and when I ask to speak to a supervisor he said well I’m the supervisor and started laughing in my face. Then I told him I was going to file a complaint he said I don’t care do what you have to do!!! I was so shock they have someone like this working for our post office!!! I hope they fire his disrespectful ass!!!

Worst service I’ve ever had. Staff was very rude and not helpful at all. When I asked where the boxes were located they just laughed and made me feel stupid just because I didn’t see them.

The staff here are so nice! I accidentally left my ID badge from work here (I had no idea where I had lost it). And someone who worked here found it, saw my work address on it, and brought it over to my job for me. So sweet of them! :-)

Service at this location is most often sub par
Notmally, I choose to only deal with the stamp machine.
Tonight, the machine didn’t work. I purchased stamps and received a receipt. However, I received no stamps.
I then tried to obtain assostamce and no body responded. We did hear employees talking behind closed doors and post boxes.
One snapped with attitude «were closed».
As I said. Terrible service.

This review is only about the passport service at this office… which is to say there IS NO PASSPORT SERVICE. What was previously an inefficient, often confrontational process was unceremoniously discarded, leaving AV residents to drive about an hour each way to apply for passports. As bad as the previous process was, it was better than nothing, which is all this post office is good for now.

My family and I went to get passports today. After reading some of the reviews I was prepared for the worst. We got there around 3:30 and a line was starting to form. We waited only a few minutes and then we’re greeted by a very nice lady. She checked over our paperwork and then ushered us in to take pictures and complete the process. I forgot to get an extra copy of our drivers license for my sons application. She told us where we could go to make a copy. We came back with the copy. Went to the front of the line and were out of there in five minutes! It was great experience!!! Thank you so much Tereslyn!!! You made the process so easy and painless :)

This review is for the passport service only…
I have never experienced such awful customer service in my entire life. If you need a passport, please take the extra time to drive down to Santa Clarita or the SFV to get it done there.
The passport office at the Lancaster post office is run by a tyrant lady who just doesn’t give a damn because she has the monopoly on passport processing for the whole A.V. This is the only place in the entire valley where you can submit your passport application. In this day and age you should be able to submit your application and photos online, but that’s another matter…
The service at this passport office in Lancaster is the absolute worst of the worst. The average experience goes something like this…
1. Wait in line.
2. Wait in line some more.
3. Get to the front of the line.
4. Get punched in the face by the tyrant lady and get sent to the back of the line again.
5. Wait in line.
6. Wait in line some more.
7. Get to the front of the line.
8. Get kicked in the nads.
9. «Sorry, we’re closed now, but please come back tomorrow to be treated like garbage all over again.»
10. Repeat.
You think I’m joking?

This review is about passports only:
I guess when you have to do the same thing every day and deal with rude people being mad over the same issues, you learn to just take out the friendly out of customer service and just get to the point. Though it is efficient, it knocks this location down a star. I haven’t witnessed the long lines I hear many people talk about (I hear it because I work at UPS, which is where they send people to get the things they need taken care of.) I got to the post office early so I wouldn’t have to stand in a crazy long line, which I understand if you have work, you can’t control that.
Here are some things you need to know BEFORE you enter the post office for a passport.
1) Have the ORIGINAL copy of your birth certificate (and marriage license or name change certificates if applicable), a form of ID (drivers license works for sure, I don’t know 100% about military IDs) and a copy of your drivers license (COME TO THE UPS STORE FOR THAT– it is right down the street and it will save you a trip back and forth if you get it before hand)
2) The wall says the times that passport application services are available. This is a strict time schedule. Do not ring the doorbell or knock even if it is two minutes early. Just wait. And don’t come late. No matter what you are doing, coming in a place of business when they are closing is just one of the most annoying things ever.
3) You can get the photo for your passport taken at USPS but I have a sneaky suspicion you won’t get a redo if you hate it. Remember this is a picture you are going to have for ten years. You can get these done at your trip to the UPS store as well.
4) Remember, while you are going through your passport experience, breathe. No matter how unpleasant the service is, just smile and remember this is once every ten years. Be prepared with everything you are supposed to have and get it over with. I recommend filling out the paperwork online, but if you are like me, and run out of black ink, fill it out while you are waiting.
On an unrelated note, I was amazed by the insane about of mailboxes this place has.

If you go around 4, expect a VERY long line.
However, if I go in, usually I just need stamps, which with a debit card, I can purchase in the machine. I find their drive up options to drop off mail are very convenient :)

The U.S. Post Office — Antelope Station location provides everything the postal service typically has to offer. You can mail letters, packages, etc.; rent mailboxes; get a U.S. passport; and buy postage stamps and/​or supplies. There is always a long line so allow for plenty of time. It has a large parking lot which is almost always full.