Town Square Apartments

Cons Terrible neighbors. Constant cursing and screaming mainly towards their kids (good disciplinary words like «you f***ing stupid kid, I can knock you out without even trying!» You know, good supportive parenting talk every toddler and infant need), smoking marijuana and various other drugs that reek, and dirty diapers littered on top of the covered parking. When we moved in, the carpet was stained and crusty, no screens on any of the windows, sliding door was nearly impossible to open. Bathroom sink consistently dripped.
Pros Apartment complex layout and grounds were very nice, especially for Lancaster. Apartment itself was fairly nice. Parking was always available despite our neighbors wrecked car under a car cover for 6 months+, and our other neighbors ghetto low riders that literally had spider webs covering them from not being driven. Security was, for the most part, patrolling after dark and the gated entrance usually was closed after office hours.
Again, it is the ghetto town of Lancaster, so not much anything is good there, but for what is has to offer, I’d say this is one of the better apartments.

I lived in these apartments last year. Do NOT move here. Find another building. It’s loud, dirty, and maintenance half repairs or does NOT repair anything on time, if at all.
We delivered our move-​out notice to the manager, and four months later received a collection notice for unpaid rent balance. We never received any communication from management, and of course they kept our deposit and applied it for a month that no one was living there!
I gave trying to resolve things, after management «lost» our move out notice, and swore that they never received it. Although we handed it to the manager (at the time) herself!

This was my first apartment and it was a terrible experience. Like most, I was fooled by the washer and dryer inside the unit. When I moved in the carpet was dirty and the rep from the office insisted that it had been cleaned. It was worn and needed to be replaced! Two windows didn’t open and I moved in during the summer so it was extremely hot in my apartment. Also I never received a copy of my lease! Maintenance would take forever to fix things. I would have to go to the office and complain about the issues repeatedly to finally get help. The last straw was when I was charged a late fee. The office rep claimed I personally gave him a check after the due date but when I checked my records I was out of town that day. He pretty much lied to cover his own ass. I then speak with the new manager Gia who isn’t too much better than the last one. She gave me the wrong number to the management company and when I attempted to email in my complaint, she answered the email! That same day I have my 30 day notice. This apartment is the worst. If you’re fine with helicopters flying around every weekend searching for fugitives, apartments burning down because of the hazardous water heater, bad kids who are never in school, sinks that continuously clog, and a maintenance and office staff that do nothing, then this place is great.

This place is horrible! DO NOT rent here! I haven’t even been here for a year and I am itching to get out!
When I moved in, there were no screens on any of the windows, the carpets and floors were filthy, the tub wouldn’t drain, the faucet dripped, the kitchen sink leaked, there were cobwebs on the corners of the ceiling and floor, the list goes on and on. Nine months later, I still don’t have screens on all the windows, I have 1 window stick to open and close the blinds, the kitchen sink still leaks, and now the bathroom sink doesn’t drain properly. Calling maintenance is like waiting for California to get out of a drought, it most likely isn’t going to happen.
The people in the office don’t care who you are or how you are, all they want is their money, and screw you if you talk to them or ask them something. Every time I went to pay rent inside the office, the manager was so rude, and didn’t care if I had a question or needed help with something, so I just gave up and now I pay online.
There is a tree right in front of my patio, and kids are constantly climbing it, screaming and yelling, EVERY SINGLE DAY! The walls are paper thin, so you can hear everything, from people talking, to someone knocking on someones door across the walk way. There are always shopping carts in the middle of the walk way. People leave trash all over the grounds, others throw their babies diapers out their front door (NOT AN EXAGGERATION!!) The person above me sounds like he is constantly dropping weights on the floor because of how thin the walls are, you can hear him using the bathroom in the morning! (that isn’t an exaggeration either) There is a maintenance closet outside that people are constantly using to get high, almost every night it wreaks of weed. I have had my storage closet on my patio opened and rummaged through because there is no lock, and I have had a chair stolen off of my patio, one week after I bought it!!!
Two weeks ago, I went to get in the shower, and there was a 2″ LONG COCKROACH in my tub!!!
DO NOT RENT HERE!!! This apartment complex is the worst place I have ever lived! You will regret every minute of it, if you sign a lease!

I have to say that the property here at Town Square is horrible. I’ve given up trying to contact anyone in the office because they absolutely do not care about the tenants. When I signed my newest lease, I asked for a copy and was denied because the property manager still needed to sign it. I’ve asked for it almost monthly since then and have still not received a copy. I have placed requests for maintenance because the sink in the master bathroom is clogged and drains slowly, after several months it still is not fixed. The apartment above me had a leak which caused the ceiling in my front bathroom to bubble, yet this wasn’t fixed for several months when I finally complained in front of prospective tenants. When your company came in to replace all of the toilets, they didn’t tighten the connections and ended up flooding my apartment. Then the maintenance supervisor promised on several occasions to have the carpets cleaned and again I had to complain in front of prospective tenants to have this completed. The tenants above me play loud music at all hours. When I call the office to complain, the staff refuses to do anything and insists that I have to call the security company.
The latest incident involved a hot water leak. I called the office as soon as I detected the leak due to hearing running water and having the floor be hot to the touch. No one came out to diagnose the issue until the next morning when my apartment flooded. Then the plumbers take their sweet time fixing the problem. They left my apartment a disaster with drywall dust covering everything. There is dirt and dirty water on all of the floors. This I have to clean up. I have to wash all of my linens and floor mats. Your website says you have a commitment to the environment but when I got home every single light in my apartment was on. I came home at one point and the door was wide open with the heater running. So in effect I’m heating the outdoors. I’m paying for that natural gas. When it didn’t look like the plumbers were going to finish tonight, the property manager said that I could go to a hotel but that she wouldn’t provide it. I was expected to and also expected to request reimbursement from my rental insurance. So in effect, I get to pay higher premiums due to your staff’s incompetence.
At the end of the day, I understand that this is a business and is all about the bottom line. However, I am a full paying tenant. I do not have any of my rent subsidized. Any competent landlord would want more tenants like me. I take pride in making sure my apartment and the area around my apartment is clean. If they want to run me off to get more people that don’t care about their apartments or their property, well, then I guess they’re going to get their wish.