Mobilelink Communications

Never going back. Way too expensive, and he says he’ll be done at a certain time, but ends up finishing 3 days later. And when you call he’s not there. Don’t see why he can’t just be honest. A.V. Retro games and computer repair does a good job.

Terrible company. Ive used them twice and they jipped me both times. Once to fix an iphone in which he didn’t get the part in and just put a case on it and didn’t refund my money. The second he didnt fix the simcard included in the quote. I tried to discuss this with him and he was unavailable for several days. The phone has the SAME issue less than 2 months later and he wants to charge even more than he charged the first 2x he fixed my phone. They never answer their phone and they gave terrible hours (10 – 5) and often close early. If you take youre phone here expect to leave it for over a week. It wont be fixed by the deadline and it will be poor quality work. The only reason i gave them 1 star is because 0 stars isn’t an option. Ill be taking my business elsewhere in the future. Fool me once shame on you fool me twice shame on me.

My headphone jack was broken and after going into the Apple and Verizon store and not getting it fixed there because it was past warranty, the lady at Verizon suggested Mobile Link. Thinking someone from Verizon suggested it, I trusted them. I go in at noon, they tell me to come in at 5pm, good turnaround. I go in and, surprise surprise, they say it’ll be ready when they open up at 10am the next day. I go in the next day at 10am and they say they’re just getting to mine and it’ll be an hour. The replacement never worked 100% and now doesn’t seem to be working at all. Avoid them at all costs.

If I could rate them lower I would. Very similar experience as the others and can’t believe we didn’t read the reviews before dropping the phone there for a screen repair. They had the phone for 3 ½ weeks, never answered the phone when we would call to check on it, and were never open when we would drive by. They make you pay in advance too. So you pay in advance and they hold the phone hostage for as long as they want and you have no clue if they are actually doing the work or if they just stole from you. To their credit they did eventually fix the phone, but the stress along the way of not knowing what was going on isn’t worth it, it’s no way to treat customers.
I did also file a complaint with BBB and my credit card company.

I wish I had read the Unilocal reviews before I had come to this place… PLEASE READ THE REVIEWS BEFORE YOU COME HERE.
We dropped my iPad off at this location in order to fix a crack. I’ve had iProblems before and normally I would take it down to Santa Clarita to a very competent place on Orchard street. This time, I waited until the last minute before school starts and in a panic, I took it to Mobilelink. Considering that most of my classes are online, an iPad is a necessary tool. I’m totally not blaming them for ME waiting til the last minute.
When we took it (February 7), they said that the digitizer was broken and we would have to pay extra for that. It ended up costing $ 125 and they said that it would be by the end of the week. This is three times the price of the place on Orchard and double the wait time but I figured I was saving myself two trips to SCV.
Fast forward a week and they are still waiting on the part. When I called them on February 18^th, they had «just received the part late last night» and now I had to wait for the guy to fix all the cracked screens that came in «yesterday». First off, they had already had my iPad for a week and a half, and now MY iPad is in line AFTER the stuff that had come in the day before? Why can’t yesterday’s people wait over a week for their stuff? She told me she would call by the end of the day… No call, duh.
The next day (February 19^th, 13 days later), they call us to tell us that when he went to lift the LCD screen, he had cracked it and it would be another $ 70. Ummm. No. Give me my iPad, my money, and lets pretend we’ve never met. No. He was willing to give us «the money, minus the part he paid for but didn’t install… hold on, I’ll call you back.»
He calls us back saying he can replace the LCD screen THAT HE BROKE with one they have in the store, a black one. I dropped off a WHITE iPad. Fine, just give me my iPad back. So now, my white Ipad is a black iPad with a white button. It looks so stupid and I’m obviously willing to pay extra money for looks which is why I have an iPad in the first place.
NOT WHAT I ASKED FOR! If I could give this place zero stars I would. I hope the place on Orchard street is ready for me to bring it back so that I can have my iPad back to normal. This place has no business being a business. They are incompetent at customer service, ordering parts and fixing the things they say they fix without breaking other things in the process. There was no compensation for giving me back something I didn’t drop off or the fact that it took double the time they said it would. They acted like they had done us a favor by «putting a rush on it» when it took two weeks.
I’m still going to pursue this with the BBB and my credit card company because it is completely outrageous the treatment we got from them, the ridiculous price, and the fact that my iPad now looks ridiculous.

Do not ever go there they do not deserve the money… I wanted to pit a button to my iphone … The guy wanted 20 $ for the button and 20 $ for putting it… so 40 $ just to put a new iPhone button! So I left the place and came back the next day to do it … After doing it he wanted 45 $ … He wanted 5 $ extra for putting the button … I told him i came yesterday and you asked for 40 $ … So he finally gave it to me for 40 $ … He forgot that i came the day before