Lancaster Imaging

This plqce was horrible. My daughter is very young and needed an xray. Tthe tech never introduced himself, never talked to her, and took FOREVER to get the pictures. Sshe was so scared! She was screaming and shaking. I kept telling him to hurry up and let’s get this done but it was like he could not function It was horrible! I will never go back there or recommend anyone to go.

Within 20 minutes of me having written that last review, I got a call from them to get another MRI, on them. They also offered me a gift card for the long drive inconvenience.
The MRI lady was super sweet and professional.
Absolutely astounded by the level of customer service and care at this point. Instead of ignoring or arguing with me, they just resolved the issue. Were I to have my own company, I would want that level of customer care.
Customers matter and they really made me feel that. Thank you.

Lancaster imaging has great customer service! It is a very friendly and inviting environment. No matter what type of test you are having done they go out of their way to make you comfortable. I wouldn’t go anywhere else for imaging services.

When you go to a medical office you would think the staff would be friendly as they are in a profession where there top priority is helping others. Unfortunately Lancaster Imaging is not that way. The front desk lady didn’t smile once the entire time I waited to be called back except when she got a phone call. I think medical office managers should be more aware of this issue, there is nothing worse than feeling unwelcome in a medical office when your obviously there because you don’t feel good! If you don’t like the profession your in you should change professions.

Lancaster Imaging has made some staffing changes. Although the friendliness was never a problem they are simply amazing and the most courteous staff I have seen. The # 140 suit in takes patients, as they walk in they guide patients into the right suite or give direction if they are lost, they answer every phone call coming in and handle all requests and of course schedule. Simply amazing and all done with a smile and the utmost curtsy. Yes they still have live staff actually answering. So if you want a wonderful, relaxing, radiology experience, call or come see the staff at Lancaster Imaging. If you are not satisfied, for any reason, please ask for the «Manager» ~ he is usually on site. I am not only a patient, I am a Radiology employee.

Customer service is lacking at this establishment. Don’t expect to be greeted when you check in. This is my second time here and I experienced the same, subpar service, last year with the front desk clerk. I stood at the desk and the clerk looks at me as if she is waiting for me to speak first. In addition, the lady performing the X-​Rays, did the same thing. If one works with the public, impeccable customer service skills are essential, in my humble opinion.