Lancaster Honda

Ernie and Thomas were great! Gave us a great price on a Honda CRV and we got a great deal for our second car to accommodate our growing family in addition to our Honda Fit. Thanks Thomas and Ernie!

Stopped in for service on my civic and it was a great experience on my road trip. They were fast, friendly and I was back on my way with no issues. Glen was easy to deal with and made it a great experience. I would recommend to everyone and I will surely be back again.

Had an amazing experience here! We had just left another dealership in Palmdale not feeling to optimistic about dealing with more salesmen. We found some used cars we liked and headed inside. We dealt with Ray who did not pressure us and really worked hard to make us feel in control of the decisions we were making so that we would feel comfortable with the final deal. Everything was dealt with upfront and we weren’t blindsided by random fees or added charges later on. The financing guy was great too. I would definitely recommend that place to anyone and everyone. We are really pleased with the end result and we didn’t spend all day there trying to hammer out a deal. GREAT EXPERIENCE!

I never thought I’d be writing a positive review about a car buying experience, but honestly I have to give credit where it’s due. Sean Oliver and Adam White made this a very pain free experience. Sean was very patient with my I hate car salesmen attitude and was even very calming for my three year old who was kind of being a booger that day. When his wife and child came in, it was obvious he was being genuine. They got us a payment very close to what we were looking for with an interest rate that I didn’t even know was possible in car buying. Adam, the finance guy, was just great and was an extension of what we were already seeing from Sean. If you’re looking for a positive car buying experience go see Sean, and tell him you were referred by Melody and I promise he’ll work a little harder to get you a good deal. The referrals are important.

I just want to thank Honda for Addressing my complaint. I am pretty satisfied. I was compensated for my time and my tire and I hope they address the workers that made the mistake I really would hate to here someone getting hurt because of carelessness. Just wanted to say thank u

Horrible, Horrible. I have purchased many new cars in my lifetime and I would not give this dealership my business. They lie and definitely do not representative the people of Honda Random Acts of Kindness… unless all Honda dealers are like this. They gave my husband a price. I drove to meet him to make the deal. After waiting and having to walk to another building to speak to a manager the manager went through the ‘Poor us’ we’ll lose money. I said I’m only here is because your salesman confirmed this price. The manager yelled at the salesman and told him to get his stuff and leave. He said «Why the F*** would you say that?» right in front of us. APPALLING. I don’t care what price this jerk would give me I would never do business with liars or people who would speak like that to an employee. The employee was wrong but, you know he was also trained by the jerk who cussed him out. BAD!

I’m writing this review based on my financial transaction with Honda. I bought a Subaru but they’re owned by Honda so I had to come here to get my loan.
Buyer beware– if you are getting financed through Honda, DO NOT let them give you a loan through Wells Fargo. That’s who they pawned me off to and it was the absolute worst auto experience of my life. Wells Fargo will take your extra $ and apply it to interest. That’s right, they will charge you a daily interest rate and when you think you’re paying your car off sooner, they’re pocketing your money. They misapplied my extra principal payments and I had to call in numerous times to figure out where my extra money went. Apparently you don’t have the option to pay down your car loan faster with Wells Fargo. I had to call them and request my payment be reversed and reapplied.
This whole situation, brought on by Honda, could have been avoided. I have impeccable credit so they should have done better research and not stuck me with a fraudulent bank like Wells Fargo. The whole thing stressed me out so badly I refinanced my car with Bank of America.
Anyway I hope this review lands in the right hands. Honda management and potential victims to Wells Fargo. You were warned.

Super quick & kind. Nathan was by far the best, realist dealer around. He was able to answer ever question and put up with whatever I and my gf through at him when choosing my car!

Just recently bought a 2015 Civic. Theo was our salesman and Steve Giangrande was the Manager that helped us out. Overall we got a good deal with the car and financing with 1.9apr for my wife’s first car purchase. The car was also delivered right and everything was explained to us about the car in detail. Will definitely be coming back here for future car purchases.

Worst service ever! Made an appt, took off work early just for them to tell me there was no appt in the system. Previously took it in for the recall on air bags, they said it didn’t need a new one but when I asked the supervisor today about it, he said they ordered it and I read the work order wrong, he prints it out and I point out to him where it says «not needed after inspection» he didn’t even know what he was taking about! Very unprofessional people, not to mention every time I go, I spend about 15 to 20 min just waiting for someone to acknowledge me! I will be going to Palmdale honda from now on. Fyi, supervisor name is glen

We bought a 2015 CRV we like the car but within a month of having it the low tire pressure light came on so with less than 2000 miles on the car and the extended warranty we took it in. Waited over 2 hours with my 8 wk old newborn, light turns off and all is well. 3 days later the light comes back on and this time I’m really frustrated because we didn’t buy a new car to be back and forth to the service department. But instead of anyone apologizing for the inconvenience they just «yeah this is a common problem on the 15 CRV» and «don’t be mad at us it’s not our fault it’s the car». Not things you say to a customer who literally just bought the car a month ago the only thing I want is a I’m sorry and we promise to truly fix it this time.
I agree to leave overnight so it can really be looked at, Glenn the service manager promises to call at 830am and when 930 comes and no call my husband calls. Glenn says the car is out on a test drive (the drove 56 miles on my car, at $ 4 a gallon that was annoying too) and he will call when it comes back. Well he never calls I have to go to Honda and see my car waiting in the parking lot.
And what’s worse he wrote up false documentation saying he left a voice mail for me and spoke with my husband 3 times. Absolutely untrue! My husband did call for him 3 times, once to check the status while it was on the test drive and then 2 more times hours after when he was suppose to call back.
If you can avoid it I’d say don’t go there for anything. I hope the enjoy the money we spent there on the car because we won’t ever be back to that dealership.

I recently brought a new car from Lancaster Honda. and that experience was great! I’ve always dreaded going to dealership but everyone at Lancaster Honda was great! I was working with Ray, Theo and «Scuba Steve» and they were extremely helpful in making my car purchase! I would definitely refer friends and family here and return for future car purchases!

The service experience for my 15’civic si here was ok the wait wasn’t to bad but I did show up with a appointment. The service worker I worked with was polite.
Just didn’t like how when I bought my car here. They promised me if I buy the window visors and mud guards from their service department, they will install for free. Not the deal when I asked on day of service I don’t like false advertisement :/

Had a bad experience with their service center. I went there to bring our crv for the recall of its airbags. To my disappointment when i got the car the front passenger floor mat has oil spill. It was dirty.

Better late than never. I went hear over a year ago. Spent HOURS going through hoops for a used car sale. When it finally came down to paperwork time the scumbag salesman put down paperwork with terms far far far from what we had agreed to and tried to hustle me through signing without reading first. I’ll be damned if I ever go to a dealership that tries a bait and switch on me again.

I have a Honda, so I take it to Honda, thinking they can give me the best service for my car. The car is 10 years old, which is NOT old for a Honda, as they have such reliable reputations.
The second week of February, I took the car in and it needed $ 700 worth of repairs. I got them all to clear my conscious and have a reliable vehicle.
In early March, the car stalled out on me, so I took it in right away (taking a day off work, as I commute) as I had events such as my WEDDING to plan and pay and travel for – so I needed the car in top shape.
They charged a diagnostic fee and told me nothing was wrong with the car.
Upon arriving back from my wedding, getting into my car at the airport parking garage, headed toward our honeymoon destination – my car won’t start.
AAA comes out, looks at it for 30 seconds, and says they think the starter is having trouble. They were able to jump the car and we got on with our trip.
A week later, car is dead. Won’t jump. Take it back to Honda – the place who told me nothing was wrong with my car. The place who repaired my car «completely» just a couple months ago. They’re charging $ 622 to fix my car, which they said had nothing wrong with it just a month ago.
I’ve had to take multiple days off work, and am now going to have to rent a car because I can’t take any more days off work, because they can’t get their shit together.
Funny how a AAA guy can look at the car for 30 seconds and have a hunch on what needs fixing – while HONDA takes my money and claims the car is fine.
I feel ripped off.

Worst place never come here stay AWAY! There all sweet to you at first then if there is something with your car they won’t do nothing about it. Shawn the auto tech is a races worst customer service gives attitude to customers he sure did to me then when ask to speak with the manager. The manager was the same way. They screw my car over I have free maintenance on my car and im scared to come here would rather go and pay for it! They know nothing about cars people stay away form this place if there was a away to put a negative star I sure would. I will contact corporate. They don’t believe on the customer is always right instead they yell at you like they did to me.

IDK where to even start! Welp first off I’ve purchased my first vehicle from Antelope valley Nissan. I’ve also purchased at Palmdale Honda and Lancaster ford… This by far was the best purchasing experience ever! You might ask WTF is someone living in SD doing purchasing vehicle in the AV for? Hahaha… I grew up out there so it’s my go to place. My first 3 purchases were from the same car sales man… just kinda followed him around… the dealers SUCK! Just went because he always hooked me up with good deals. But this purchase was for my baby sister! And the girl wanted a HONDA! WE pulled up about 8ish… and I already knew we were not going to be hounded as if we would have gone during the day! How so? Because it was a Friday night and there were a bunch of young salesman just standing around waiting to get out of there just bullshitting with each other. No problem with me what so ever!
Before getting out of the car with my sister, fiancé and lil #sashathebluenosepit (They are really pet friendly!) I told them «watch the first one to approach us will be this tall bald dude in a suit! !» He was the only one just to himself paying attention to guest on the lot and what happened??? We step out of my ride and bam! Bald white guy in the suit asks «how we are doing and how can he help?! I’m Nathan btw «My sister told him what she was looking for and he went to work! I have to say I love his approach! He started with a basic model that didn’t cost too much… My sister’s no Basic Beezy so quickly we moved on to the next best thing… lol. He took his time to show us around and let us know what options we had. He was super nice and very accommodating. I felt bad since is was already approaching closing hours but he didnt seem to care one bit! He told us he was there to help out and make sure my sister left with something that wasn’t going to break the bank and that fit her needs. He took his time he talked with his manager and tried his best to get my sister the best deal possible. They worked till almost midnight!
All in all it was a great experience! If your looking for a good ride and great customer service come here and see Nathan the guy in the suit! DO NOT go talk to all those average joes walking around in their lame blue Honda shirt LOL. Tell him #sashathebluenosepit sent ya! You will get great service and someone who truly wants to help you… I also recently found out that the salesman i got my other vehicles from also now works there too! So you can go see him as well! So come to Lancaster Honda and ask for Nathan (The ONLY one wearing a suit on the daily!) or David Cruz!

My wife and I bought our CRV from them about a couple of weeks ago. Mike was our salesman. We drove 3 different used CRV’s, and liked them, but we found we could actually get better financing in buying a new one, (Usually the case), so we combed the lot. My wife found the exact color she wanted, and we loved the way it drove. We took an extended test drive, as we were serious about the purchase. Unlike some dealers, this was not a problem, A+ for the test drive.
Mike was very friendly. He, and the management made this a very easy transaction, without the typical, «We’ll see what we can do,» garbage. The first pencil wasn’t quite what we wanted, so he went back, and adjusted for our down payment for a lease, and we had a deal. The whole thing took about 30 minutes. No nonsense haggling, just got our deal. It included a maintenance package, and gap insurance. A+
Off to the finance office. Noe was our man there. He also was very friendly. He didn’t try to pressure us into up selling us everything in the book, and we really appreciated that.
He had the papers printed, signed, and we were out of there in about 20 minutes. A++
Mike showed us the car, and how everything worked. He did make a mistake about one of the features, but in his defense, a manager told him the vehicle came equipped with said option, when it didn’t. It was not malicious, nor was it that big a deal, as Mike, and everyone at the dealership were/​are above board, friendly, and Very honest. I just mention it, so when you buy a new/​used car Anywhere, make sure the options they say the car comes with, are actually there. B
The whole process took about an hour and a half. We drove out with a shiny new CRV, which we love.
I was so impressed with this experience, I went back and purchased a Subaru from them. I’ll review that experience as well.
I recommend Lancaster Honda, for a new car. Their used cars are at, or well above Kelly Blue Book, so be careful, if you want a used car. We had a Great experience there.

John G. in sales and Keri really got on fixing the issue that we had to address with them. We are grateful that they were so dedicated to keeping their deal and making the process easy and short.
Loving our 2014 Honda CRV, and will definitely be sticking with Lancaster Honda.
Thanks guys!