Homewood Suites by Hilton Lancaster

The rooms are nice and modern. The lobby is open and breakfast is the same as other homewood’s. The staff is nice specially the food staff and housekeeping. The front desk girls seem to be bored and non-​responsive. I had trouble with my room door not unlocking from the inside where I was stuck inside the room. I finally figured it out by prying open the locking mechanism and told the front desk. They didn’t do anything about and left it as is. So there you go. Ok to stay but don’t expect too much from the front desk.

Awful, just awful. FYI: Renovations underway– not safe for children or people with allergies! The hallway that the front desk directed me to use is scary, the carpet has been removed so the concrete is exposed– you are inhaling debris and dust on the way to your room, there are sharp razors on the ground (please refer to uploaded photo). I asked for another room, but he unapologetically stated they were sold out and was generally unhelpful. These conditions are deplorable.

We stayed for one night while in Antelope Valley for a family wedding. Booked because it was a very good rate for a suite room and hot breakfast included. Check-​in was friendly, hotel was clean and tidy. Room fairly large, it has a living room, kitchen space as well as the bedroom space (all one area, not divided) Breakfast was as good as we’ve had in this kind of hotel.
Overall very good experience. Two tiny issues: I always request no down, no feathers, got three feather pillows. They changed them out in 20 or 30 minutes.
And, their own website gives the street name to turn on as Valley Center Drive, but the city street signs DO NOT say Valley Center Drive. This is confusing and they need to coordinate the instructions with the ACTUAL street signs. (I think it says 20^th or 25^th st on the signs)

Nice hotel with clean rooms. Breakfast and dinner was what I’ve come to expect from a Homewood, however the attending ladies went way beyond my expectations. Not only they served us but they looked glad in doing it. I’ve heard «Whatever you do, do it like you are doing it unto Lord». These ladies practice this qoute on a daily basis.

Just got home from our stay here and I was very pleased with this hotel. At first I wasn’t sure because the front desk hostess was not very friendly, but once in the room I was happy. The housekeeping staff are very friendly and the breakfast was delicious and such great service. I do wish they had a jacuzzi, but the pool was ok.

Currently checked into this hotel right now. And the service sucks. We have a great room, don’t get me wrong but the woman at the front desk didn’t send us our towels or a roll out bed like we asked. We were waiting all night so we figured she didn’t care. If you want great SERVICE I don’t recommend here.

They pay a $ 100 pet fee no matter the length of time you stay, which was about the same price as the damn hotel stay! We checked in after 9 pm and left before 7 am. So, we paid roughly $ 10 an hour for our dog to SLEEP in a room on top of our flipping amount we already paid.
Also, the customer service was awful. One girl kept giving us key cards that only worked once or twice before deactivating. There was no manager on staff to help us when we needed it, as well.
Awful place. Stay away.

Paid well in advance for studio with two beds to accommodate the four of us. They inform us at check-​in they only have rooms with one king bed available. The only thing they have to offer is a «sorry it happens» «room requests are not guaranteed». We could have booked at other hotels for $ 70.00 less with one king bed, when we reserved our reservation, but were willing to pay more for the two queens. Hilton Honors? They sure don’t honor what you sign up for!

My husband and I went here for the first night of our honeymoon. They didn’t have any perks for honeymoons, but we were very happy with the room. It was very clean and they were thorough with their dusting. The bathroom/​shower was lovely, and the bed was comfortable. We were so thankful for the complementary hot breakfast. My husband was especially happy that they also had a waffle-​making station and powdered sugar for topping. Our only complaint was that there was no way to shut the curtains (the only ones that closed were the sheer inside ones) so it was bright during the night. Otherwise it was a great experience and we would happily stay there again.

They offered me a Studio King, thinking my room will be like any room that’s compact/​small. But when I opened the doors, I did not expect to see a living room with a couch that pulls out to another sleeping area & a decent sized full kitchen. The room was very clean. The Customer Service is Excellent, Complimentary Breakfast & Dinner is what topped the stay. The downfall is parking but for a safe place to stay with all the amenities, it’s worth the walk for a great stay. I would highly recommend.

I was impressed by this hotel. I wasn’t expecting much from Lancaster however, this place is great! The front desk was really friendly, hotel very clean, our room was out standing. I’m upset we missed breakfast but that’s our fault. Great prices, service all around great hotel.

I’ve stayed here twice now, for a lengthy bit of time for work, and have nothing negative to say. The staff– amazing! The accommodations– top notch!
This place goes out of its way to make you feel welcome and «at home». Having a kitchen is an added bonus to the free dinner (with complimentary beer/​wine) provided Mon-​Thurs, and free full breakfast every day of the week. To boot, they provide free access to Monster gym, which is in the next parking lot over, if you’re not satisfied with their workout room on location.
I couldn’t imagine giving this hotel anything less than five stars. I love this place!

Its a very good luxury hotel

So disappointed. We booked our room and pre-​payed well in advance. Upon our arrival, the person at the front desk informed us she had a note from the manager, Jason Honeycutt, that the room type we had reserved was not available. As a party of four, having only one bed in the room was obviously a problem. I asked how this could possibly be and, after a bit of pressure, the clerk admitted the manager had, despite our reservation, given the room to another guest who had more Hilton Points than our family. We had to cram four of us into a single king room with a pullout couch bed. Yes, they offered to put us into another hotel but would only cover the first night and we would have to switch back the next day. I asked to speak to the manager but was informed the manager had left for the night. I requested that the manager contact me the next day to explain the situation and make it right. Jason never made contact and a second request was ignored as well.
Hotels overbooking is a reality and, once in a while, a problem like this will happen. This could have been handled with a bit of personal attention and customer service. However, Jason’s negligent behavior and disregard for customer service has turned this into a situation where my family nor any of my employees will make a Hilton property a first choice when we travel. I encourage any of you reading this to not stay at a Hilton property, and at the very least, avoid the Homewood Suites in Lancaster.

Business and Government beware. This place will try to bill you AND your company for the same stay. It happened to me AND my coworker on various dates. My government agency pre-​pays our stays. This hotel insists on your personal credit card for «incidentals». I have pressed the point with staff, but they are trained to get your personal credit card. Even if you don’t want the incidentals! Upon check out, YOU are billed for the stay when the agency has already paid. That is called a Theft! It happens all the time! It has even become sort of a joke around the office…“oh, they got you too huh?” When the manager got around to calling me back… about a day later… all she said is she would reverse the charge when she had time. Someone is banking some big money!