F & S Furniture

We placed an order for various items 5÷27÷14. The estimated delivery on the receipt is 3 – 4 weeks. When I heard nothing from F&S, I contacted them. They indicated the delivery would be the Friday of the July 4^th weekend or the following. They didn’t deliver. Ever week they gave me one or two new delivery dates, but did not deliver. On 8÷16÷14, they made a partial delivery. Then, the weekly promises and excuses started, again. I cancelled the balance of the order and demanded a refund at the end of August. F&S refused. I contacted Ashley Furniture, the Better Business Bureau (BBB) and my credit card. Ashley claimed that F&S is no longer their customer. The BBB made efforts, but it didn’t produce a credit for us. In the end, my credit card company was able to gain us the credit via their dispute resolution process. That took about a couple months. One of our dining room chairs received on ⁸⁄₁₆ had two defects. They have not delivered the promised replacement. In the process, I think our shipment was «split» over 8 times and a manifest changed. I don’t think manifests change and if we’re told our order is on the truck, it’s on the truck. What, was Ashley loading our order on a truck over and over, just to take it off time after time? I think not. Very dishonest.

***********STAY AWAY FROM HERE!
the guy (Terrence) we ordered with said that our couch would deliver 0 – 3 weeks after purchase. well, almost 6 weeks later, they have given us EVERY EXCUSE IN THE BOOK to NOT deliver the couch (upcoming holiday, Terrence no longer works for the company because he lied to his customers, they only have 2 out of the 3-​piece sectional we ordered, then they lost the sectional, the manufacturer doesn’t know if they have any available, etc…), and the best part is that the excuse changes EVERY SINGLE TIME WE SPEAK TO KEITH! we had to place a dispute with our credit card company to get our money back. when we informed the owner/​manager/​whoever Keith is, we are FINALLY expecting to get our couch on saturday, ⁸⁄₃₀ (so we’re told…). we were spoken to in a manner that was TOTALLY UNPROFESSIONAL AND DEGRADING towards women. just because we are women making a big purchase DOESN’T mean that we don’t have a clue as to what is going on. we will NEVER purchase from this company again, even after the $ 300 store credit they gave us.

We almost passed the store because of how small it was, but decided to go in after the manager mentioned «We’re smalls so we can keep our prices low!» bought a lot of stuff for our mountain house and got a good deal on it all too! the selection seemed small but the books laying around helped show more options. Terrance was very Knowledgable about the merchandise. I plan on coming back! (I will update when the merchandise arrives to see about condition and the timeframe of delivery.)
After delay and delay the furniture never came and now this place I hear is closed…