Edwards Federal Credit Union

OK added a star because they got there website back up… seems to be running fine.

Melvina is very helpful, quick, and courteous with auto loans. We always get our auto loans at EDFC. Thank you Melvina!

I have been a member of EFCU for more than ten years and for about 9 of them I had great service. But today I will be opening an account somewhere else and saying goodbye to them. About a year ago I changed my address with EFCU. After that, my Visa debit card would only work as debit at gas stations– If I had to input my zip code, it said my card was invalid. It didn’t matter if I used my old zip code or my new (correct) one. When I was forced to use my card as debit, I started getting holds put on my account. That means my money is tied up and oh look! I can;t pay my bills! All my mail correspondence was sent to my old address– including my new debit card that I waited almost 8 weeks to receive before finding out it was not even sent to me. In the last few weeks I’ve talked to someone close to a dozen times, with them telling me every time «We’ll look into this and call you back.» No one has called me back. I’m done. My card doesn’t work properly since the address change and no one seems willing to find out what the problem is.

I’ve had a pretty good experience with EFCU so far.
Everyone I’ve talked to on the phone has always been helpful.
Nina over at loans did her best to explain everything to me, as well as gave me tips for when I get a loan.
The entrance is a little… unique haha. It’s remote controlled by the workers inside, which is good for safety I guess but the exit is also controlled which I thought would be kind of hard to get out if there were an emergency and everyone had to rush out. unless there’s an emergency exit I didn’t see.
I signed up for a savings account, it’s $ 25 to open one which goes into your account.
Money Orders were cheaper here than at chase too ($ 2 here vs $ 5 at chase)
I haven’t been on their website or used the app but it seems like a good concept if it works well, i’ll have to update.
Overall, the people have been nice, and my experiences well!

I’ve been with Edwards long enough to forget how long I have been with them. We are on our second car loan and have a HELOC as well. None of the (useless) frills of the big banks, but none of the fees either. A solid bank I can do business with.
About 3 — 4 months ago, they did have what I would describe as «growing pains» and there were a couple of hiccups — nothing worth leaving over — but annoying at the time. Things have settled down now and I would absolutely recommend this bank.

I really have no trouble with EFCU except when I am trying to get into my online account. I seem to have to resort my password more often than I’d like. Anyway, this location has been so helpful for me since it is such an inconvenience to drive tot he base, it is nice to have a bank closer to school and work. They have helped me replace my card, open and close accounts, and deposit my checks.
I really never have to wait too long and I’m in and out in no time. But really, I only do the basics, i haven’t had any experience with the loans department or anything like that.

I have banked here since I moved to Lancaster in ’93. I don’t have a complaint at all. I have always had great service. The workers are very efficient and qualified. I had some goofy charges on my account from another source, and the bank actually took responsibility even though it was not their fault entirely. I continue to bank here even though I have moved away for a little while.

Friendly staff and no ridiculous fees. The only thing the big banks has over Edwards FCU is that nifty 24-​hour check scan/​deposit feature that comes with their ATM, but that’s just me nitpicking.

I’ve been a member of Edwards federal credit union for more than half my life. I have had nothing but good experiences with them. They have one of the best account protections I have seen, tho they are fast to lock my account they have kept my account from being compromised for the most part… The one time my account was compromised like 7 years ago Edwards immediately refunded the stolen funds. They have great tellers and I always feel welcome there. I go into the bank 2 – 3 times per week. I will also be looking forward to getting my auto loan through them. This has been my favorite bank

this bank is horrible. There system recently went down for two days right before christmas time. No money able to come out of account. No courteous calls or emails from the bank, probably because it was the weekend. So that means you can not even go into bank and withdraw money. Left merchandise in store, and nearly stranded without gas. Bank is HORRIBLE.

I’ve been an account-​holder with EFCU for over 11 years.
They don’t have enough tellers at the busiest time of day. They charge YOU $ 25 if the check you deposited bounces. And this latest fiasco is the last straw.
I took out a loan with them for a car. I got a good rate because of my employment status. But I recently moved out of state and opened a bank account in my new town. I kept the account with EFCU open only because of the car loan. My new bank would never give me a loan while jobless. So the idea was to set up a recurring transfer, sending $ 200 from my new bank into EFCU so that the loan payment would be in there every month when they go to take it out.
For TWO MONTHS I tried to contact EFCU via the secure email feature on their website. Since I’d used it before with success, I knew this was a viable form of communication. On this issue, I went ignored even after 5 or 6 emails.
I finally called and got a woman on the phone who spoke to me as if I were the bane of her existence. But I managed to get out of her what needed to be done to set up a recurring transfer between the two institutions. She sent me a form to fill out and sign. I called back while filling out the form as there were a couple of tricky parts to it. A lady (different from the first snippy woman), helped me to fill it out correctly and so I sent it back promptly.
The date of the withdrawal came and went and nothing happened. I called to speak to a manager. The manager was busy and would call me back at the first chance she got (yeah, on OPPOSITE DAY). She had to whole rest of the day and the next day before the weekend started to call me back and resolve this issue, but she didn’t.
I emailed the supervisory committee to see if they could do something. But it’s been a week and they haven’t responded to me either. Early this morning I emailed the PRESIDENT AND CEO of EFCU hoping that if his worker-​bees, bank managers, and supervisory committee were unwilling to help me, then maybe he would. Its 3pm and he hasn’t written back or called.
The automatic withdrawal for my car loan is due to happen at the end of the month (in 3 days) and there is not enough money to cover it. If they really were interested in having their loan paid back, they would have gotten on this a lot sooner.
I resent that now my good credit is going to damaged by these feet-​dragging nincompoops.
I do not recommend Edwards Federal Credit Union. I will never have an account with them again.