Courtyard Lancaster

Just okay, my 11 year old son actually pointed out three mistakes from the owners posted pictures, no gaming control in room, no balcony, and not two extra chairs as shown in the pictures. Our biggest complaint was the beds are rock hard and all of us were hurting the next day, however the staff was friendly and helpful at all times during our stay, room was clean, and that’s why it gets a three star review.

My bf and I stayed here for an overnight getaway and shopping trip. I was pleasantly surprised with this hotel.
Lobby/​Front Desk: Check in was easy, there was a small incidental charge ($ 30 maybe). The front desk agents were very pleasant. Free Wi-​Fi is included but if you plan on using high bandwidth, you have to pay. I was good with the free Wi-​Fi. They provided us with bottles of water, which is always appreciated.
Facilites:There is pool, gym, bar, and parking is free. Everything was spotless and well maintained.
Room: The room was nice! Everything was updated and roomy. I enjoyed the soft décor. The room had a coffee maker and mini fridge. The bed was comfortable. I enjoyed my sleep.
Food: I was happy there was a Starbucks on site. Coffee yes. Food no. The food was pricey and you’re in Lancaster. Home of farm fresh meals. You could do better.
The food choices do not take away from the hotel because the facilities are great. And if you’re in a rush, you can grab some cereal or fruit.
I would 100% stay here again. If anything, it was the employees that made my stay. They were always pleasant.

I was very disappointed. I’ve stayed at Courtyards, Hamptons, Homed Suites, Hyatts, and others across the U.S. but the Courtyards are normally better than this particular one. What was supposedly a large room was extremely small, the sleeper sofa was worn out, unusable as a sleeper, and a poor sofa to sit in. I had paid for 2 adjoining rooms and will never again use the place for even one.
WiFi was slow and possibly tethered.
The place is somehow considered a category 5 but doesn’t live up to it. The category should be uch lower.

Only stay here when traveling on business because the nearby Hampton is more $ per night. There is nowhere in this hotel to get a free cup of coffee, big deal for a serious coffee drinker. The breakfast buffet is about 12 $, same layout as Hampton’s free breakfast. The coffee included in the 12 $ buffet is horrible. There is the option of the «café» breakfast, if you don’t mind paying 4 $ for a cup of Starbucks coffee and even more for a bowl of oatmeal.
Staff is very friendly and professional, grounds and hotel are well kept, rooms are nice as spacious, beds are not as comfortable as most Hampton bedding.

I called to the hotel at 11am again yesterday. The staff who pick up the phone asked me the details about my incident. She said the assistant general manager is in today After I explained to her, she transferred me to the same lady’s phone again. I left a voicemail.
I STILL didn’t hear from anyone until 7:30pm. I called again and told another lady Diana about my situtaion. I told her I want to speak to the general manager instead of the assistant general manager.
Got a call at 8’nish this morning. The assistant general manager said she got my message yesterday. Yeah. I can’t believe it take someone to reply a phone call for 4 damn days!
It was my first and last visit there. Never again! Customer service is terrible!

I would give it 4 stars because it’s a nice place, but the noise in the eating area and lobby is insane. They have obnoxious background music with at least 3 different tv“s blasting news and whatever. When I asked two employees I was told we don’t hear it anymore. Not sure who would find anything positive about the noise assault while eating. Why do business’s think customers enjoy this in a place where most are looking for a relaxing peaceful environment. It undoes anything they do well. No sleeping in the daytime because of housekeeping.

My fiancé and I stayed here last weekend while in Lancaster for a wedding, and I must say I was impressed. It was the block-​booked hotel for the wedding guests, so I didn’t even look at the website when I booked — I just called the hotel number on the wedding website. That said, I was just expecting your run of the mill Courtyard. And yes, in many aspects it’s a standard Courtyard Marriott, but in some ways, it beats other Courtyard’s I’ve visited.
For one, our room was way nicer than expected. We had a standard room with a king bed, couch, and desk but it felt spacious and allowed us to have friends gather in the room before events. Sometimes you feel like you’re in a small box in a standard room at a hotel, but this was certainly not one of those times.
Two, the lobby was completely welcoming, and even had a fire going the whole time (I’m sure it was an electric fireplace, but who cares! The heat was super cozy). The bar is super small, and located right in the lobby, so our group camped out down there both nights during our visit after the wedding festivities. Speaking of the bar, I felt bad for the poor bartender who was tasked with serving all of us, simply because it didn’t seem like they were super prepared for such a large group. But props to him for doing a great job! And on night two, after the actual wedding reception, he had a few additional colleagues helping him out.
And finally, the staff was just fantastic. The folks at the front desk were super friendly, helpful, and welcoming, just as you’d hope the first folks with whom you interact at a hotel would be. The housekeeping staff was also so friendly and went above and beyond to make sure we had everything we needed (i.e. extra towels in the bathroom, etc). It really just seemed like the staff enjoyed their jobs, and that always makes for a much better overall experience for guests.
Oh, and one more note: the location! Now I know this isn’t exactly about the hotel itself, but the location was super convenient to downtown Lancaster, to the outlets, and to the church and wedding reception. Granted we took a bus to the wedding events, but it was a very centralized location regardless. Definitely a great pick by the bride and groom, that resulted in a positive experience for us as guests.

We just spent the weekend at the Courtyard by Marriott for the local Hempfield Soccer Tournament. The hotel has been recently renovated and is very comfortable and accommodating for large parties. The lobby area is open and inviting, providing several seating areas for getting together and enjoying a meal together. There is also a small bar area which provides an area for adults wishing to enjoy a cocktail. It’s not overwhelming so as to cause families with small children to feel uncomfortable. The computer work area was also very nice and enjoyed by adults and children alike.
We arrived late and took the last room, first floor down from the pool area. I’ll admit I thought it was going to be a miserable weekend having such close proximity to public areas, however, the front desk staff assured me they make necessary adjustments (it was around 10pm) to provide quiet during sleeping hours. I wasn’t expecting a miracle since the entire hotel was full of soccer players and their families, but they did it! By 10:30 the floor was quiet and we had no problem settling in for the night. The housekeeping staff immediately brought a roll-​away for my daughter when we arrived. We had a spill and required new bedding, it was brought to the room immediately with question ;)
Beds were relatively comfy (I like a foam topper so i cant really review a standard mattress) nice and clean bedding, large flat
screen tv, wifi, plenty of outlets for charging electronics, closet with hooks! I love hooks for kids stuff :) microwave and mini fridge definitely made the stay easier. Bathroom was clean and spacious. In room AC/​Heat worked well.
The staff was very considerate of the soccer family chaos which rolled in for the weekend! They kept an eye on the shenanigans without making us feel uncomfortable. They pleasantly made sure things were settled down by a reasonable hour without seeming annoyed by needing to «police» the multitude of children here for the weekend.
There is a café available, we didn’t have breakfast but we did order chicken quesadillas for a late night splurge and the portion size was large, tasted yummy and came with a generous supply of salsa and sourcream :)
I would definitely stay here again.

As a loyal Marriott customer I can’t complain. The newly renovated hotel was quite nice. The only cons were the loud air conditioning unit and still-​present hint of cigarette smoke which still lingers despite the complete makeover. This is a great launching point for any Lancaster country excursions! I won’t give another star due to the fact that, for whatever reason, Courtyard did away with their free breakfasts at most of their properties. Big mistake!

Pretty nice Courtyard!
I had had a LONG trip here. like seriously all day… so I was happy to receive a friendly welcome, a clean room and somewhere to eat a late dinner.
I was only there for one night, but this hotel is spacious, clean and in very good shape. The staff was nice and I had an excellent sleep. If the «sleep» button had worked on the tv, it would have been perfect…

What a beautiful hotel. We only stayed one night, but it was restful and easy to access from the freeway.
The food was good and it had a full line of cable, that we were hoping for.
We look forward to future stays at it

Pros — Comfy rooms with impeccable customer service, from the front desk to the bar to the restaurant to the room attendance. Stayed here for three days during the week for business. Convenient location and even more convenient for meeting clients. Lots of lobby space, a bar, and very good meeting rooms. Beds were very comfortable. Has an indoor pool and a decent little workout room that I took advantage of.
Cons — Small old school TV in the room, no flat panels. Breakfast is pricey ($ 11) and not worth it. Don’t get me wrong, the breakfast tastes great, but not $ 11 great. At the most, maybe $ 8.
I recommend this hotel if you are on business or leisure.

No it is not the Ritz Carlton or the Four Seasons … but it is about the best that you can get when you are in Lancaster, Pa … home of the Pennsylvania Dutch and the Amish.
The Courtyard Marriott was recently built and everything is still very new. There is a lovely lobby that houses many tables and sitting areas for you and your group to enjoy. They always have coffee and fresh cookies for the guests. When we had five kids visiting us here … the cookies came in handy.
I am here on the hotel computer writing this. It is great that they have an office area with computers to use anytime for free. I like that. You can use their wireless service for free too. I think every hotel can offer this service and it makes your stay so much better. We were able to print our boarding passes the night before we leave and that is very helpful.
We flew to Pennsylvania to spend time with the family for my daughter’s birthday celebration. I certainly think is a great idea to get a hotel so you have your own space when visiting family. It is a nice place with a great location.
We liked the (very small indoor) pool and hot tub. The hotel serves a decent breakfast with a make-​it-​yourself waffle bar and eggs to order. I think the staff is very friendly and they really try their hardest to make you comfortable. They do a great job. Megan certainly makes a great «pale» cosmo with Grey Goose, fresh lime and just a little cranberry. That came in handy after a birthday party with eight little ones.
I would usually give a hotel like this 3 stars … but since they are about the best you could get in the area … and they did give us some free drinks upon our arrival from California … I think they deserve a little extra.
The Lancaster attractions are nearby and the outlet centers are just 3 miles down the highway 30.
Overall, I think it is a good find and I get Marriott points for my stay.