Big Rock Springs

Big Rock Springs is now Sparkletts and I already hate them! I have 5 empty bottles in my porch and no drinking water in the house. I never had issues like this on delivery days with Big Rock. To say I’m unhappy is an understatement!!! Bring Big Rock back!

Totally disappointed that Big Rock Springs has sold out to Sparkletts. Big Rock Springs was a great company with great customer service and low prices. Really disappointed that BRS didn’t bother to say anything to its customers… we received letters from Sparkletts.

I just found out today that Big Rock Springs was bought out by SPARKLETTS water… I am very disappointed. Thanks a lot Big Rock Springs for selling out your loyal customers to one of the crappiest big business companies anyone has ever done business with. If you are a customer of Big Rock Springs, be prepared for one of the worst experiences you will ever have with SPARKLETTS. They didn’t tell anyone they were being sold so they could quietly transition you over before you realized what was good for you.
I just had a delivery of water from Big Rock on last Wednesday and randomly two SPARKLETTS 5-​gallon bottles appeared on my doorstep this past Monday. After calling, holding for 15 minutes, then complaining to SPARKLETTS that I do not have service with them they put a message out to the Van Nuys distribution center to pick up the bottles. A few hours later I received a call from a man at the Van Nuys d.c. stating that the bottles were intentionally left there because SPARKLETTS bought out Big Rock Springs. So, with that I cancelled, not before being questioned why. Well, dude, first, your accounting and billing sucks, your customer service is horrible and the prices fluctuate to whatever you want to charge. So, they picked up the bottles and hopefully will truly cancel the account. It was nice having a water company like Big Rock Springs that was locally based and that picked up the phone with a live voice right away. Not to mention having a good product at a good price. Now, those who stay get to deal with SPARKLETTS. Good luck to you who do… and once again I’d like to give a middle finger salute and say thanks to Big Rock for selling out your customers. I hope you all got rich off the deal… Jerks.
By the way SPARKLETTS… how are you not declared a monopoly yet? You are buying up all the last good independent water delivery companies. First you bought out my old favorite, Yosemite Waters (Fullerton, CA), probably many more in between and finally Big Rock Springs. Such a shame. If only you would concentrate more on customer service rather than bottom lines, greed and high churn all in the name of big business profit. Hopefully Mountain Valley Water is still in business… maybe I can do business with them. Then again it’s probably only a matter of time until you buy them out too.

When I first began service with them, the customer service was really great. However, they must have gone through a big hiring spree because this is no longer the case.
Rose doesn’t care about customers; she offers excuses at every turn; and her follow through is lacking to say the least. I’ve had the same instructions on my account since after my first delivery… nothing outrageous. She actually told me, when my most recent delivery was screwed up (because the instructions had been ignored… again) that the driver did not return to my location, and I quote, «He said, it was no big deal because you were canceling at the end of the month.» I didn’t say I was canceling in December… I said JANUARY!!!
This place WAS good, but no more.
[Coveta (I hope I spelled that correctly) and George were really great! REALLY great!!!]

Fantastic customer service, and the best tasting water anywhere! The staff and drivers are very accommodating, courteous and professional! I have referred a few friends here… thumbs up, guys!