AV Lexus & Toyota Service

Willie was so helpful and prompt in getting our problem fixed on our 2006 RX450h so we could be on the road again.

AV Lexus is the best! Willie and his staff took my 1989 Toyota Truck in performed miracles on my leaky truck. I would give Willie and AV Lexus Toyota 100 stars if possible. If your looking for great customer service and quality craftsmanship look no further than AV Lexus and Toyota Service. Willie and his staff will treat you right from quality service to getting you to where you need to go!!!

Absolutely love this place!!! In the AV there are only a few places you can trust and this place is one! Willie is super sweet and his staff is great! They took my car in as a same day appointment and had me out in no time! They have a cute waiting area and offer coffee, which is always nice while you wait.
Willie informed me that they also offer a service where they’ll pick up your car and service it if you don’t have an accommodating schedule, how great is that! I will never take my Lexus anywhere else for service! Thanks again Willie!

Willy is the man. Bailed me out multiple times. I have an 06 Camry. Sunroof broke and anyone who’s messed with one knows the work involved. Still working a couple years later. Take your Toyotas here rather than the dealer. I wish he was now in Vegas.

Great communication, fair prices, clean work. They did a complete motor swap for us. We’re extremely happy, would definitely recommend.

Woke up one morning with the delightful surprise of my Lexus IS250 not starting. The nearest Lexus dealership is in Valencia, which would cost a fortune to tow to, so I started to do some research. We just moved here from Seattle, so Unilocal and word of mouth have been invaluable. Folks at my hubby’s work suggested calling The Shop in Quartz Hill and AV Lexus & Toyota Service. Called «The Shop» and asked if they carry OEM Lexus Parts. They said «no, but we can order them» (obviously) and the owner said his daughter had a Lexus (well… I’ll give him the benefit of the doubt, but any good salesman also «has the same car,» you know what I mean?) Called AV Lexus & Toyota Service and left a voicemail. Within a few minutes, Willy called right back, (super friendly guy) assuring me that yes, they have OEM Lexus parts on hand, and they specialize in Lexus & Toyota (he worked at a dealership for 20-​some years prior to opening his shop.) Seemed like a very genuine guy; I knew he’d take good care of my vehicle. So, I had Allstate tow the car over. One hour later, I got a call from Willy saying all I needed was a new battery (praise the Lord!), and it would be ready in an hour or so for pickup. He stayed a few minutes past 5pm (closing time) just for us, and was such a delight to meet in person. We ended up paying $ 185 for labor, diagnostics, and a top-​notch battery with a 4-​yr warranty. Overall, this was a tremendous experience. We are so lucky to have a Lexus specialist here in Lancaster, who will treat your vehicle with care and perfection.
Side note: I was totally surprised by the waiting room inside AV Lexus & Toyota. It’s very nice! I mean, comfortable seating, a table for laptop work, nice TV, nice décor. This isn’t your run-​of-​the-​mill auto shop in Lancaster. If they had a barista, I’d hang there all day!
PS: I suggested that Unilocal update it, but their new address is 824 West Ave L6. They’re right next to Genesis Gymnastics in Lancaster.

Wish there were more than 5 Stars!
My husband and I are new to the AV. Well, we’ve been gone from the AV for nearly 30 years. So it seems new to us all over again. We are use to doing our own repairs and working on our own vehicles without taking them to a mechanic unless necessary. Due to unfortunate circumstances we both have become disabled and not able to continue doing our own maintenance.
Trust and Honesty is a quality we have been looking for to takeover caring for our vehicles. We struck GOLD when we followed the recommendations to take our very old Toyota 4Runner (1990) in to AV Lexus Toyota Sevice.
Willy, the owner is very kind, patient and honest.
Being that we are disabled and on a tight budget, we dont hae the money to do all the maintenance that is needed right now. Willy was able to tell us what we needed to do now to get it smoged so we can get the new tags. There is more work to be done since its been awhile since we found someone we could trust and feel comfortable with. I imagine that during the next few months Willy and our family will get to be good friends. By the end of the year we will have one of the best vehicles on the road!!!
Thank you Willy for all you have done. I look forward in seeing you again soon!!!

I have been taking my vehicles to this shop for close to 5 years now. This is my first ever Unilocal review! I have always looked to Unilocal for suggestions of where to go. But never joined because honestly I’m to lazy to post reviews. The quality of service and detail of customer care, that is a constant at this shop is what compelled me to finally join Unilocal and post a review. This shop truly deserves praise! I have been to many dealerships and non dealership service garages, by far they are the most honest, and thorough shop I’ve ever been to. Their attitudes towards customer service are the same every visit. I am a very picky person and in most cases try to do as many things myself as possible. Mainly because of bad past experiences, as picky as I can be they have more than won my trust in caring for my Toyota and non-​Toyota vehicles. I hope they are around for a long time to come!

My wife and I have been loyal customers for the past 8 years for one reason and one reason alone — the service. Willy and his staff are some of the nicest, most accommodating and honest technicians in the A.V.
We appreciate the convenience of having a professional shop here in the AV that we trust more than the local dealerships. They always use factory parts and guarantee their work. We have had them do everything from a basic oil change to replacing a transmission and their work is always top notch.
Whenever anyone asks us to recommend a good mechanic we send them straight to AV Lexus & Toyota Service. We don’t want to see our friends and family get taken advantaged of so we make sure to send them somewhere we trust. Willy and his team are the best!

Great service! Owner very knowledgable and great prices! Will make the commute from Valencia for my vehicle to get serviced! Our 4 vehicles get serviced here… work 100% guaranteed.

Run, don’t walk from this business. In fact if I were you and you go here, get two more estimates. One time they put on cheap substandard parts and charged as though they were the best. Went back after a problem due to this and then was told we needed something else. Went to two other dealers and found out it was a line of crap. their needed an addition over $ 1,000 dollars in service turned out to be only $ 200. and we had to replace what they did before. Worse is that they hide the cars in the back and you can’t see them working like most reputable auto repair places.

I bought a car for a friend. The friend moved across the country and left the car undriveable with a broken harmonic balance, an elapsed registration and he had lost the title! The car is in Lancaster, I am in Bethesda Maryland. Now what do I do? I get on Unilocal,find AV Lexus Toyota, call them. Carlos says he will fix the car if I get it towed in. He gives me a tow truck number, the tow truck guy will only accept a check not a credit card. I send the check, he tows the car to AV. Carlos fixes the car, I pay with a credit card. This is all happening by phone and by trust. Carlos offers to sell the car for me but there is no title. I send a signed form requesting a new title, Carlos sends me a money order for the car. Do I think AV Lexus Toyota is a good place to have your car fixed. After what happened with my car, you better believe it! Ann Orr

Willy’s AV Lexus & Toyota Service will be the only place I will go to take care of my Lexus needs. I am so happy to have found him.
As always Willy and his team provide top service. I love the fact that Willy only uses lexus factory parts for all lexus service needs.
This time, I actually had someone hit my parked car and not leave a note. I asked if Willy can help me out with my front bumper. Of couse he can. He and his crew did a fantastic job. When I had concerns before and after the car repair, Willy’s motto was «we want our customer’s happy» and catered to my needs.
Trust Willy and his team to get the job done!

We found AV Lexus and Toyota completely by accident. My car needed some major work done and my boyfriend called and spoke to the owner, Willy. They immediately bonded and it was all smooth sailing from there. We took my car in on a Saturday and the mechanics were super friendly and more importantly, able to fix my car before the day was over. The great thing about it was the cost came in at more than ½ off the other quotes we had received (both Independents and Dealers)! After driving the car for a week, I noticed the car had a slight pull to the right (new tires and alignment). We took it back and it was fixed, no questions, no hassles, NO CHARGE! They work on all cars so I asked Willy if he would do a complete check of my daughter’s car. A mere $ 50 later, he told us what was worth fixing and what wasn’t (the car is on its last legs). We also found out that he has a paint and body shop right across the way too! Willy was honest, more than fair and competitive in cost and super friendly. He is now our only mechanic and we highly recommend him!

I’m so glad I found this place. Who wants to drive 45 minutes to the closest Lexus dealership every time you need an oil change? Not me. Willy, the owner, is great! I think he has close to 30 years experience working on Lexus vehicles, so I know my car is in good hands. I never feel like he’s trying to sell me things my car doesn’t really need. He’s always upfront and honest about the work he’s performing and how much it is going to cost. Plus, he always seems to remember me and details about my car, which shows me that he really pays attention to each of his customers.
The waiting room is nice and cozy with lots of magazines to choose from. The tv is always on and tuned in to something interesting. There is free coffee and a vending machine there too, if you need anything.