Arrow Appliance

This place is great! Very reasonable prices and fast delivery service. Employees are very helpful and provide great customer service. I purchased a used dryer and it is like brand new! The electrical cord didn’t fit my outlet so they rush ordered a new one and came to my house the next day to swap it out. Amazing service! Arrow also offers a warranty on all of its products. I highly recommend Arrow if you are in need of high quality, low cost appliances!

I love the Customer Service at Arrow Appliance! I had an old dishwasher I needed to get rid of and by the next morning they had came and got it! I didn’t have to do anything! They were very friendly and helpful. Will definitely use them for all my appliance needs!

I am very happy with my purchase of a used GE refrigerator. the current refrigerator I had was dying and I need one in a flash. David was a wonderful, fair salesman. He even plugged in the refrigerator so I could use it once it arrived. It arrived only a couple of hours after I paid for it and the delivery man was very careful unloading it. Minimal delivery cost and they paid the sales tax. If I needed another appliance, I would not hesitate to purchase from them again. Try them, you won’t be disappointed.
Forgot to mention. I got a 6 month warranty when all other used appliance places in the area were offering 30 – 60 days.

I have had Arrow Appliance service my all-​in-​one LG washer/​dryer, and my refrigerator. This business doesn’t rip you off like many other places, they work with your budget, and never tries to sell you services or parts you don’t need. Our technician NICK is the best! He is honest, hardworking, and explains (and shows) what is wrong with your appliance, and this level of service is rare. From the time of my call requesting service or parts, I have had top notch service ALWAYS! I trust ARROW APPLIANCE for all my appliance repair needs. Our technician NICK is very knowlegable, on time, and trustworthy. #arrowappliance #Nickatarrowappliance #appliancerepairarrow

It’s a must to review this business with 5 stars. My issue was with my HotPoint Refrigerator, it had ice built up in my freezer and it stopped cooling entirely. I called Arrow Appliance yesterday and they provided amazing customer service and assisted me in the best way possible, they even gave me a quote over the phone. I did call every other appliance in the AV area and none had answered nor returned my call, but arrow answered on my first call which was relieving. Prices are very fair as another review stated. I was able to pay with my debit card over the phone which in my case was very convenient. My technician was Rob, he was very friendly, helpful and just overall amazing! If I have any other future appliance repairs needed I will be calling them back and requesting the same tech, Rob :) Thank you Arrow, you all are just fabulous.

Quick response. Very fair with prices. Company seems very honest. Refrigerator appears to have been repaired. I’m very happy.

I seem to have needed Arrow’s service three times in the last 6 months. They have always been polite and was able to fix my refridgerator and washing machine (twice) at a very low cost. Be careful of other companies that totally want to overcharge you.
Arrow includes the cost of the visit into the repair. Nice. Pays to use a local business that has been around for a very long time. Thanks Arrow.

I love the customer service I have always received at this store. I was having some issues with my dishwasher, and they were able to walk me through some assistance via telephone to try to get a resolution. They ere extremely helpful, and my dishwasher is now running great, when we were afraid the outcome was a new dishwasher. I can’t think them enough for their great customer service. Thanks again Christy for your help!

The grouchiest owner ever!!! Some one needs to tell this lady that clients are the people who keep her in business! This women clearly has no customer service skills. Anyhow, regarding the service itself… well, I’m really disappointed! My fairly new dishwasher wasn’t draining very well and the service tech had to be called 3 times. They would «fix» it and yet the problem would still remain the same. It seemed as if they were guessing as to what was wrong with it since they had to replace different items on it every time… it honestly made me nervous to have them come back. I felt as if it was initially a minor issue and having them mess with it so many times just made it worse!

I Felt it my duty to warn my friends about this shop. Our agreement was to collect my fridge for repair after parts needed were in their shop. One month and 3 weeks later I finally got it back. The freezer door (which is a large drawer at the bottom) must be forced shut and I can see my kitchen floor when I open it. I was told «this is normal» & is not something that needs fixing. I know better. Needless to say NO responsibility! Not people that keep their word. How do they stay in business? My 4^th Year Engineering student & hubby fixed the drawer. No more gaping hole. I took pictures.

Here’s my experience:
I had a diswasher that would not work.
Ease of scheduling: Nice lady answered phone and made broad window appointment from 9am to 1pm. I did get a call at 1pm that he would be late, as he was performing a repair far away. I do wish they had a way of updating you prior to this to make better use of your day.
Courtesy: Polite repairman when he finally showed up at 3:50pm.
Efficiency: Good, he was done repairing my clogged air trap in 5minutes.
Honesty: Did not attempt to dupe me with complicated repair. Hardly had to do anything, just pulled the gunk from the air trap by the sink.
Pricing: Charged me $ 45 for the service call to rosamond, then apparently they have a minimum hourly rate of $ 67 for the «repair.»
Got no break on the fact that this was probably the easiest thing he had to do all day. I was not aware of a minimum/​not prorated hourly rate.
Overall, they are one of the few repair people in this area, so there is no incentive for them to be great. Not terribly impressed.

Before you buy any appliance, go to Arrow Appliance first. Talking to people who take care of repairs on multiple makes of machines is the wisest step before any purchase. I was shown The differences between the various makes and models of washing machines prior to my purchase, and learned so much about what I had been looking at over in Lowe’s. I am so glad I didn’t get what I had thought would be a «better» machine. All the new machines now have locking lids, which means once the load starts and you remember you wanted to wash your jeans, you are out of luck! The lid won’t open once the machine has begun to fill. Additionally, the variations of the agitation part are super important to know. I would buy a used older machine, hands-​down, over the newer models. And I’ve done research on the front loading kind, too. The incidence of mold, grime and mildew buildup the other side of the barrel is really high. This is due to the way the water drains out of the machine, which isn’t 100%.
Anyway, I digress… The customer service is outstanding here. And, if you’re a local Chamber of Commerce member, it’s even better. :-)

I do not recommend this company. I needed a refrigerator fast and cheap. Company heavily advertised on Craigslist; free delivery & a discount if you mention the ad. I called to inquire about the price ranges on refrigerators; $ 75 and up. Cool. I drive right down. Saleswoman, the woman I spoke to on the phone 20 minutes prior, is a hardass. No $ 75 refrigerators in sight, cheapest is $ 200 suddenly. At first glance, it looks alright and I don’t have the means to move/​transport a refrigerator myself so delivery is my only option. She won’t budge on the price but did me a «favor» and threw in free delivery, despite what Craigslist said.
Refrigerator is delivered a few days later. A large, burly man single-​handedly and impressively brought it up to our second-​floor apartment. In the showroom, it had coffee placed on a coffee filter, presumably to prevent or mask a smell. Seeing the refrigerator in my well-​lit kitchen now, I realize that the bottom panel was held on by duct tape and there are several door-​shelves missing in both the freezer and refrigerator part. And they left the coffee in it so there’s coffee grounds literally everywhere. I also realized that this refrigerator is 30 YEARS OLD and the evaporator does not function so water literally pooled under the drawers after a few hours. It did come with a 6-​month warranty but I didn’t feel like dealing with this company ever again. Lesson learned.
tldr; Arrow Appliance bait-​and-​switched us and sold us a busted 30 year old refrigerator that looks like they probably picked up off a curb on dump day. Everything, refrigerator-​wise, in the showroom was overpriced. Added 1 star for the delivery guy; it was really impressive.

Had used them once before when me and my boyfriend bought a washer/​dryer this thing lasted FOREVER, but thanks to me using it to wash my comforter, it died after 3 and ½ years of use.
Went back to buy a new (used) dryer and the salesman said NOT to wash my comforter in the machine again, because it will kill it again!
Great pricing, great salesman, great showroom of used washer/​dryers and more! These machines are USED therefore there will be wear and tear on the machine if you don’t like it, then do to a place where you can buy newer pristine machines. They are great at what they do, and I recommend them if you need appliances and are on a budget.

I was recommended to this company for their great pricing and customer service. I called to receive a quote on a gas range, did not speak to a single person as its all automated! After being on hold for 10 mins! A guy picks up to ask for my number so he can call me back in 3 minutes! What kind of business is this?

Scheduled an appointment to have arrow appliance come out to give me a price to fix my dishwasher. They came out on a Saturday, accessed the problem and said someone would call me within a few days with a price to fix. Thursday comes along (5 days later) and no call. So I call to get the price and after 10+minutes on hold I have my price. I authorize work to be done and tetany they’ll call me when the parts come in. This takes a week, which I’m sure is pretty standard. No big deal. After waiting for the part for a week they call to schedule install for the following week. We are now at 3 weeks since I originally called. They come out for my scheduled install and the guy isn’t able to get my dishwasher out. He states they need to send another tech and they will call me to reschedule my install. Again a week later and no call to reschedule. I call and the girl apologizes and Gets me an appointment the next day. All in all they did not make me feel like they valued my business. I would NOT use them again.

Excellent business. I found it to be a fun classic atmosphere. They had a variety of used appliances and have a massive parts dept in back!

I had a completely different experience than the previous reviewer. I needed a reliable used gas dryer. Unilke Craigslist sellers, Arrow sells an item and a warranty. A warranty is worth something whether you use it or not. I found the staff to be knowledgeable about things like capacity, operation of each machine, and very flexible on price. I bought a last-​decade front loader that has operated flawlessly at least 30 times in the past few weeks and will surely make it to the 6 month point. I was also gratified that the delivery person set the dryer up with a kit ($ 20 more) and had the fittings needed for the gas connection. He also leveled the dryer. He tested the dryer before leaving. Arrow seems like a class act to me.

Very poor service from all aspects. No communication, office staff very argumentative with me over the phone. Slow, they don’t care if your appliance gets fixed. I do not encourage use of this company.

This company is a joke, they came out twice to repair a new washer under warranty had to wait for parts both times guess what it doesn’t work again, they are never on time always late they do not take care with your appliances as they put scratches all over the top of the working dryer because the put their tools and clip board on it, do not use them they do not know what they are doing, waste of time and money.