American Tire Depot – Lancaster

I’m sure they did a great job and overall I’m grateful however… I was quoted at $ 130 over the phone to match a price of where I was going to go, then the next day they quoted me again at $ 130 so I said cool I’ll be right there, the place I was gonna go to would have been 130 in 30 min. This place made me wait 2 hours and then billed me $ 150 I would have told them to take the tire off and put my spare back on but I was in such a hurry.

Best deal on tires and service. These guys will go above and beyond to get you the best possible deal. And take care of your car the rite way. Free alignment ck. Free brake ck. Quality parts at a fair price. No hassle. Will treat you as your family. Only place I go now. Ask for bill the manager or John the mechanic.

I’ve gotten an oil change at this place 2 times now and every time I’m treated great! The process is quick, everyone is honest and trustworthy, and I’m about to go back for another. I recommend coming here if you wanna save a little money and be treated like an actual human being and not just another number coming through the door.

Love this shop last time i was there for 4 tires the tire guy joe finished my tires in less than 20 mins… hes so fast. This company needs more guys like him… him and Bill the manager make a great team, by the way good job on bringing bill back hes such a good manager. Best tire shop around

Horrible service. They didnt even touch my tires and they charged for tire pressure monitor service when i was getting oil change. They also spilled oil all over my new cars engine. My belts squeak awfully loud now. Its a new car and they dont even apologize

Best Service in Lancaster… Fast, professional and affordable. Thank you very much for the good service. Recomended to anyone who lives in the Antelope Valley Area.

You cant get better service. Tim provides hands down the best of everything. They Will beat anyone’s price including affordable tires. I called and received quotes from five tire stores and made sure I called Tim last. Guess what, he gave me the best price and their warranty is the best in town too. I also got my oil changed that day, they are full service. They are very considerate of your time as Tim watches the clock. I came back one week later for more tires after getting quotes and he did it again. They’ve locked my business in for life just like Tim said he would. Give them a try you won’t be sorry.

James gave me wonderful customer service!
Not what I wanted to do on my Sunday but deffinetly made the experience nice!!!

Okay, I gave it a chance. I could see my oil on the shelf through the window into the shop. The manager didn’t want to honor the previous manager’s free oil change for my being inconvenienced. An hour and a half later and absolutely nothing was going on with my car. Here’s the rub, I had called in advance for a Sunday appointment. The mgr said «no, come in right away» and he could get it done. So I did, there was a woman who had been there for over two hours for an oil change. We were the only customers there! He just wanted to get me into the store where he could play games. I don’t know if all ATDs are like this. After all, my first experience was great. I will warn you away from this one. No staff, no service, no commitment to promises, just lots of games and BS. Don’t know why but as they say «the fish smells from the head down». I retrieved my keys and left calmly and without complaint, never to return.

This is the most dishonest place I’ve ever been to. Went in to get brakes done and after they «inspected» it and they came back with a 1300 dollar quote! The front counter guy «Chris» said I needed brakes (front and back), drums, struts etc! I was shocked and basically told the guy he was crazy. He then proceeded to drop the price one hundred at a time and then said he would «give» me deal and do the front and back brakes for 400 dollars. Needless to say I left and went to Xpress Tires in Quartz Hill and found out I just needed front brakes, not back and nothing else. 136 dollars later and my car is great!!! Don’t go to this place unless you want to be told you need things you don’t and then have them inflate the price on you.

In all my 25 years of shopping for tires, and looking for good service… oil changes. etc, I have never experienced such great and honest service than I have at American Tire Depot on Ave J in Lancaster. Rick is the manager there. Has been doing this line of work since he was a teenager. Started as a tire installer. Who ever hired this guy to manage this store made a wise choice. I got a great great deal on some new michelin tires and was able to get a better deal on a lifetime alignment for my vehicle. God is good! If you are the kind of guy who continues to look for shops with honest service and great deals, come on in to Amer Tire Depot! By the way, when you find a business where you look at the employees and they are haaaaaapy to do such a tough job that only tells you what kind of a boss they must really have. Yep, I know. It’s unheard of. Many managers out in businesses today puts so much unecessary pressures on employees today thinking that that is the smartest way of getting the best out of their employees. Really? Recommendation go back to leadership managers and tell them it doesn’t work. Remember it has to be a win win situation for both managers and employees. Oh yeah, Rick gives these guy different opportunities to grow at this location. Great job and hats off to the Amer Tire Depot on Avenue J in Lancaster, Ca. God Bless You!

Lenny was really helpful and happy to help. Got hooked up with a nice set of tires for a great price

Came to this location in a hurry and the service here was amazing! I got an oil change, tires and brakes checked. I would highly recommend this location to anyone who wants quick service that’s done correctly. The guys here are very trustworthy and Lenny is a lifesaver THANKS GUYS!!!

update: 3 days after a tire roation and asking them to check the air on my tires, my low pressure tire light indicator went on. this place is a joke. oh, and they lost my valave cap –_–

Initially, I was satisfied with the information that the manager shared with me about my car after being serviced. Not once during the conversation did the manager tell me anything negative or bad about my car, just that I will be pleased and worry free. Unfortunately, while driving the car home it began to make a loud grinding noise that was not previously present. I immediately contacted the store and spoke with that same manager and this is when the level of service changed drastically. Not only did he tell me that my car was in terrible condition, he insulted me (a women) by tell me the noise is like a new pair of pumps and once broken in, will wear fine. This is the analogy I was given instead of «first» stating, please bring the car back. That comment came after I got upset and told him to deal with my husband. This was not the worse… because I work in Northern CA and live in Lancaster, the closes American Tire Depot that I could go to and have them check it out was nearly 100 miles away but what choice did I have when I did not feel safe in the car. Bottom line, I had to take off work, ask a male friend to drive with me because I wasn’t sure if there was a safety issue, and drive to the Modesto, CA location where they took care of me (Thank You).
My point is, customer service is what help sustain businesses and insults will eventually cause a business to lose good customers.
I would not recommend any women to go to this particular store alone.
Mandy R.
(If the District /​Regional Manager would like to discuss, the store has my/​husband information)