A Special Flair Party Equipment Rentals & Supplies

I was recommended to this place by 2 friends. I realized the prices were a little higher than others but they were referred so I felt that good service is more important than the cost.
When ordering my items I had said the tables would be for inside and outside. Our event was on a Sunday and everything was dropped off on Saturday. I didn’t look closely at the chairs until the next morning (they were closed of course) EVERY single chair had metal cutting through the bottoms of the legs. We didn’t want our wood flooring to get scratched so we had to run to the store and buy the circle sticky pads for them (not cheap).
I called to let the lady know the next day before they came to pick up the stuff. She basically interrupted me and said «next time you need to ask for chairs that still have the rubber» like this was somehow my fault that they have awful chairs. Then went on to say «I’ll wave the chair fees for you the next time you need them.» And rushed off the phone. Right next time? Since people rent chairs all the time. She didn’t care about pleasing the customer or hearing about my concerns. She should have just refunded me back the money for the chairs and apologized for her poor quality rentals.
They just want your money and could care less about your experience or event that you work so hard planning!

we did business with this company a few weeks ago and everything was a nightmare. Their tents are NOT up to fire code and so it was pure chaos trying to get it approved for a fire permit. They scribble in their name for certain certificates which is absolutely illegal! After going through that battle which took weeks and several visits to the city, they never fell through with their itinerary. they were late the first day for delivery by at least an hour and a half. There was a miscommunication between us and their staff and instead of fixing it, they decided to treat us like crap and tell us that we either pay for the incorrect charge or they upcharge us for other services. Their customer service was poor in general. I do NOT recommend this company.

We used to use this place all of the time. I would actually give it more of 3.5 stars, but I round up.
Theyre prices are not cheap. We actually found a different place that rented us tables for at least 2 or 3 dollars cheaper per table and half the price on chairs. Same stuff. What upset me, was one time I was there 10 to 5, I know, they close at 5. But they couldn’t wait for me to leave that store, and right behind me, they closed the door and locked it. I felt very unwanted, like my business was more annoying than pleasure. So we changed venues.
If you are a repeat customer, and you go before 5, you should be good.