Westhills Apartments

Let me start with a bit of a disclaimer: I’m not a serial reviewer. I usually take super negative reviews with a grain of salt and like to give companies the benefit of the doubt. I did that with these apartments, and it has turned into a nightmare. I hope that by writing an honest review, others will not make the same mistake my husband and I did.
I’m only giving it 1 star because I have to. The units themselves are fine. They are a good size, and have decent appliances in the kitchen. We’re on the top floor and also have a fireplace and vaulted ceiling, which honestly, I really love.
However, the in unit washer and dryer, the management, and the maintenance all leave something to be desired, to say the very, very least.
Let’s start with the washer and dryer. It’s one unit, a Euro-​style I think they call it. In theory it’s awesome, throw a load of laundry in and it washes and dries in the same unit. However, these particular models take literally all day to do one single, and VERY small load of laundry. Washing takes anywhere from 30 – 45 minutes depending on the type of load, and drying seriously takes up to 4 – 6 hours. I wish I was exaggerating. Even after putting in a maintenance request for them to clean out the lint (because they have to do it, you cannot do it yourself) it still took over 5 hours to do 1 load of laundry. What is the point in paying for the convenience of having a washer/​dryer in unit if you can at most get 1 – 2 loads done throughout the day? The washer and dryers they have in the actual laundry facilities are much nicer, so if you are actually going to risk living here, I highly recommend not bothering to pay the $ 35 extra a month to have it in the unit and use that money for quarters.
Next, the management & maintenance. They take FOREVER to get back to you. About anything. My husband and I have been dealing with an incredibly loud banging noise that has been happening since we’ve moved in, and very little has been done about it. This noise is coming from the boiler/​heating system, and it is so loud that it wakes us up throughout the night even when we wear earplugs and have a white noise machine and fan running. We’re both full time graduate students and work full time, so sleep is a little bit important, and they really couldn’t care less about our well being. At all. they stopped by a couple of times to work on the noise, and were here for a whopping 20 minutes last time before they told us nothing could be done. They offered to move us to another unit, however we don’t exactly have free time dripping out of our ears so I at least expected they compensate us for movers (we paid $ 600 for movers to get here). But no — a $ 300 credit is all that they will offer us. That will not cover movers in the capacity that we would need. Basically, they couldn’t care less about our problem.
They also don’t know how to mulititask — my husband and I have gone into the office multiple times with quick questions and have been completely ignored to the point that we give up and decide to try again later. I get that you’re busy, but acknowledgment takes about .2 seconds.
Anyways, this is all really the tip of the iceberg. I read multiple bad reviews about this place and ignored them because it seemed nice enough when we viewed them. Don’t be fooled — this is one place where I actually believe all of the negative reviews and have lost complete faith in giving this place the benefit of the doubt. There are so many other nice complexes around here. Maybe some of them have a bit of a wait list, but there is good reason that this one doesn’t. If you can at all help it, don’t move in here.

I’m a little surprised by such bad reviews. I’ve lived in the apartments for about a year and half. There are few things that I think they could improve on, but overall it’s definitely not deserving of a one or two star.
Pros:
–Nice grassy areas for dogs with several poop bag and trash stations.
–My experience with neighbors has been good, things are generally quite around the complex. I live on the 3^rd floor so I don’t hear much, but I can hear the people below walking around sometimes.
–Ample parking
–The interior is decent, but by no means is this a high-​end apartment
–Being on the 3^rd floor, I think there is a lot of privacy. There is only one other apartment that shares the floor with you, so I hardly ever see my neighbors.
–Nice area. I like being close to the mountains. Colorado Mills is nearby, good restaurants, easy access to the mountains and Red Rocks Amphitheater. There’s open space and parks within a close walking distance.
Cons:
–Depending on the issue, maintenance can sometimes be very slow. There have been two times that I have woken up to no hot water and they have came out to fix that immediately. One time our washer/​dryer was broken and it took them about a month to fix it, only after I had to send an angry email to the manager.
–If you need anything from the office, they are very slow and like a previous commenter, they could learn to multi-​task better. It’s also difficult to get ahold of them by phone.
–The washer-​dryer combo takes forever to do a load of laundry and can only do small loads. The upside to them is that you can put a load in before you go to work or to bed and will do the whole wash and dry by itself.
–The off leash dog area is kind of gross. It’s not necessarily the apartments fault, but the people who bring their dogs there really need to clean up after themselves. Maybe the apartment complex can maintain it a little more.
–Their cut off time for rent payment is 5:00pm and if you are 5 minutes late they will charge $ 75, $ 100, or $ 150 for a late charge.

I’ve lived here for about 8 months now. It’s a quiet complex, and the office is friendly. I wish they would keep the grounds cleaner, but over-​all they’re pretty good about resolving maintenance issues.

First of all I wanted to state I never like writing negative reviews. I’ve done it a few times in my life and complaining is really not the way to go, but I do hope some people will avoid my mistake of moving in here in the future and save some headaches. I guess I should start off by saying moving into an apartment community simply worded is paying money in exchange for services. Those services are having the ability to occupy an apartment and have the use of all the advertised services and amenities. Each party takes care of their half of the agreement, obviously if you don’t you can expect communication from the other side. So let’s explain how this agreement works around Westhills. It’s the 3^rd of the month, rent is due today and i know that but the day has been busy and I’m planning on getting it paid when i get home. I come home and there is a white sheet of paper posted on my door. Its an official letter with the heading «DEMAND FOR COMPLIANCE OR POSSESSION». There are signatures on it, the word attorney fees are also mentioned, I mean this is way out of line. I’m thinking am i being evicted? Its only the 3^rd day of the month and I have a very uncalled for and obviously unnecessary note taped to my door. Well turns out rent was due at 5pm. Even though these things were probably printed at 4 pm. Management at the office would not clarify anything, mind you I didn’t know about the 5 pm rule and nobody mentioned that when i voiced my concerns. So I don’t even want to get how ridiculous this 5 pm rule is, I mean given the odd hours people work would it kill them to give you til midnight? The end of the actual calendar day !. So this is how you can expect Westhills to take action if you are late on your part. Its clearly excessive, threatening, and bully like tactic to collect rent from tenants whose rent isn’t even more than 3 days late and their past rental history is perfect ! Now lets go over their part. During your visitation you can expect a leasing agent to show you the community pool and hot tub. Now in my case that was one of my needs and part of my decision to move in here. Those two were a must for me and it was shown to me and advertised as working. That’s not the case. Hot tub was broken for the first full week after I moved in, pool is damaged and being «fixed» as well. Remember that 3 day rule Westhills has on the rent and the action they take when its not there? Well its been 3 months almost here at Westhills and guess what? the pool is still broken and the hot tub works but the jets are off (residents are saying its been off for a year). Anytime i mentioned something verbally or in writing about those two amenities I got the run around. AM I GOING TO THE WESTHILLS OFFICE AND POSTING A SHEET OF PAPER ON THEIR DOOR !!! SHOULD I DEMAND FOR COMPLIANCE OR POSSESSION AS WELL? They got their money, where is my part now? the part they advertise so well during showings. So that’s how I feel, and not to mention the fact that windows and ceilings leak during melting ice and management takes days and days to address the issue only to do a half — a** job which does not correct the real problem. That’s my story, oh and by the way, all the other complaints I read on here are absolutely 100% correct as well. Stay away from here.

Dear Mr. Office Person,
Do you know how to multi-​task? I’m guessing not. Yes, I can see that you have someone at your desk and that you’re talking with two other people in the chairs next to your desk. However, I think acknowledging my presence with «I’ll help you in a minute» or inviting me and my family to sit down in the other room while we waited for you to finish your business would have been a nice touch. We could have looked at brochures or something to occupy our time. Instead, you ignored us for 10 minutes and probably didn’t even notice when we left. Thanks for nothing!