Wells Fargo Bank

Absolutely one of the worst branches!!! Customer service is HORRIFIC !!! If I could have done no stars I would have. Tellers are never friendly. The turnover rate is so high you never see the same personal bank twice. I have been shorted on more than one occasion. The drive thru doesn’t always open when there posted hours are. I dread going to this branch, very rude here!!!

I live very close to this branch. The parking lot could be better, but I do like the convenient timed parking spots up front.
Every time I come in, I am greeted which is always nice. Someone previously complained about this, so I feel like I need to clarify. The Wells Fargo employees are literally paid and trained to greet people. They also are supposed to mention your name a couple times when you personally speak to them. To complain that they are being friendly is a little odd in my book.
Moving on… THEY DO HAVE COFFEE! Someone previously said they don’t. I can affirm they definitely have it there.
The personal bankers and the tellers are always friendly here. I have dealt with a few personal bankers and they always went above and beyond to help me. I do wish however they had more personal bankers with the Series 6 done.
Now there was something I didn’t like and that was the manager. I inquired about getting Wells Fargo phone insurance (in case you don’t know, get this!!! It’s free). The manager tried to upsell me on this which is fine, you gotta hit your metrix in the banking business. However he lied to me about it. He claimed that he got «upgrades» on his phone every year and it literally saved him thousands of dollars. He also claimed that it covers lost and stolen and that «ALL CARRIERS» don’t cover that. Which is categorically untrue. The big 4 carriers have Asurion for insurance and they do indeed cover lost and stolen. He claimed that you don’t have to use it as insurance per se but as money to help you get new phones. So, I looked into and tried finding the fine print (which no one could find, and I eventually found). Upon further inspection, you can’t use it for an upgrade. Is it good insurance? You betcha. Is it free? Yup. Was he misinformed and misguided and completely lied to my face? Definitely. I won’t hold it against him personally, I corrected him as soon as he started spewing out all this garbage. Just be wary: not all people at this branch have been trained properly about Wells Fargo incentives/​promos/​insurances.
Now, will this dampen my spirits and make me a sensitive Nancy? No. I love going to Wells Fargo and the whole experience behind it. The free coffee, the smiling faces, the eager bankers, and yes, the occasional troglodyte branch manager.

I am not a member here but needed some euros. I ended up being shorted $ 25. Upon returning, the teller who made the mistake was very rude and did not admit her mistake or apologize. For a bank, it is very poorly run.

Chill out!!! I literally cannot stand going to this bank. Every single time I’m greeted by at least 7 different people. There are usually 2 greeters and each teller will greet you. It’s actually exhausting. I’m just trying to get a change order for my company. You all see me at least once a week. I already know where the commercial teller is. You do not have to tell me. Every. Single. Time. The people are nice but annoying and fake. Please chill out. It’s beyond «doing your job» it’s annoying and really discourages customers to come. I know at my store none of us like to go.

Don’t bank at Wells Fargo. They’re crooks and the turnover means you’ll never see the same banker twice. They arbitrarily will hold checks up to two weeks and charge you $ 35 for a 99 cents iTunes purchase. When I went back and ran a report, I was shocked to see I had been charged over $ 1500 in 12 months for Quicken fees, service charges and NSF fees. Unconscionable.

I like Wells Fargo for convenience but I hate listening to a sales pitch every time I go in and I don’t need 5 people greeting me at the door!

Alright here’s the third update. I guess I spoke too soon because the cookies and coffee have been discontinued. Darn!

Great staff, huge building, bank on bottom right. Coffee, cold water and comfy chairs accompanied by online service make for a great atmosphere =) ATM outside!