Vanguard Property Management

This place seriously gets worse and worse and I will NEVER be returning again. Next time you are looking for a apartment, look well. Not just because it’s cheap. My mailbox never got fixed. Wait, I take that back. It did but they didn’t fix the problem of it actually being stuck so I have to keep going to the post office to get my mail. The neighbors are HORRIBLE. I get woken up almost everyday from the people below me, drunk & yelling. Had 4 people over one night around 10pm and had the drunk guy downstairs come all the way upstairs to call the cops bc we were being to loud? Yet we weren’t at all. Had to just leave bc he was scary and crazy. The officer said they have came plenty times before bc of the same guy. I have night shifts most nights and then have to wake up in the morning. Let me tell you I’ve never heard so much noise in my life. Probably the biggest reason I can’t wait to leave. I come home around 12−1am and have to be back around 10:30am. I get woken up every morning, at 6am, from the garbage just beeping for a least 10 minutes. Then, we have the snow blower at 8am right below my window that sounds horrid. Then we have people just being loud. The businesses next door also have garbage people come and it’s the same thing. My bedroom is freezing bc I don’t have heat in it. I told them twice to come fix it and they never do. Everything else in the other review still is happening, FYI. I will never live here again. It’s nothing but noise, piece of shit made, bugs and that’s really much it.

My experience at Fulton place apartments has been a horrible first time renting experience. The state of the apartment walking into it was deplorable and I had to clean before I even moved in. Neighbors are loud and random people coming in and out of the building at all hours of the day and night. As far as management they are never in the office to talk or answer questions. I received an eviction notice after paying my rent saying they did not receive it and after a three day game of phone tag (not an easy game for those of us who are 23 and put in 70 hours at a full service restaurant) I was notified that they did receive the rent after all I had just forgot to put my apartment number on the money order. If you want to rent apartments off these people your better off saving your money and getting a 400 dollar east side apartment on Saint Clair cause that’s pretty much what vanguard is giving you for 600 just because it’s on the west side.

One star is too much for these assholes. We live at Elbur Avenue Apartments and had our storage unit broken into and stuff stolen from someone prying off our latch (probably the latch from when this place was built!) So they replaced the latch with one that can be easily removed with a screwdriver! Like seriously?! Can’t wait to move out of this shithole. I wish I had read the other Unilocal reviews before we signed a lease here. Don’t move here! You could find a bigger, nicer place in Lakewood for less money.

the problem i have with places like this are that, quite simply, they don’t follow thru on their promises.
i set up a time to view an apartment. when that time arrives, the leasing agent is unavailable and then im told, the apartment isn’t ready to be viewed. so why schedule something in advance if you know it’s not ready?
if i plan to move in under a specific scenario, check with all parties to make sure the scenario is ok, and sign paperwork to hold a unit and then the leasing agent tells me that scenario is not ok after i’ve paid money and signed documentation, then i expect a refund of some capacity because the term of the agreement changed. but vanguard properties is either unwilling or unable to adhere to that. unacceptable.
items were stolen out of my girlfriend’s car at her residence and they proved to be completely unhelpful. that, along with an inconsistency of adhering to rules, holding on to rent checks, and being generally unavailable while displaying a bit of an attitude is a big put-​off, and from someone who has worked in customer service and sales, just not a good way of doing business.

Very terrible experience…
We were attracted to this building because of its location next to Edgewater Park. Almost immediately after moving in however, there were problems. The building is not well maintained. People will stand outside the fire escape doors & smoke, leaving cigarette butts all over the grounds. People there leave trash all around, and the trash bins are overflowing often. The front door is broken often, leaving it open for anyone to enter. The garage door has been left open several times, again leaving the place wide open for anyone to enter. They charge you for garage parking, but it’s not secure, and often times, people without permits are parked in the garage. The parking lot outside is a mess, with cars that haven’t moved in MONTHS. (2 cars we noticed did not move for over 6 months, taking up space).
Management sent us a notice that we owed $ 5. So we called to ask why, and they said «Oh, nevermind». Then, they tried charging us for a month of garage parking, after they specifically agreed not to for the first month, sending us another notice that we owed money. Their own paperwork even stated that the billing wouldn’t start until the following month!
Whenever we speak with management regarding several of the other issues, they are condescending and they just don’t seem to give a sh*t. We’ve reported issues to them before, and nothing gets done. Just recently they covered the floor in the apartment beneath us with polyurethane, and didn’t properly ventilate. We had to suffer through that for over 24 hours as the fumes came up into our apartment! Calling the Emergency Maintenance line will only get you an answering service that doesn’t care, and if someone does show up, it’s over an hour after the call.
Just this morning, a car that shouldn’t be able to park in the garage was, and it was leaking gasoline into the garage. It could be smelt all the way on the top floor of the apartment. The Fire Department had to be called.
Vanguard is completely negligent in their duty, and I can assure you, we will never live in a property managed by Vanguard again. There are too many bad things going on in our building, and we are paying way too high of rent for that to happen. Just an awful experience all the way around.
I can not recommend anyone live in a Vanguard Property building. Save yourself the hassle, go elsewhere.

I lived at the Lakewood Cliffs apartments managed by vanguard properties about 5 years ago. Unlike most reviews on here, my own personal experiences with vanguard have been good! Of course there were a few very minor issues during my time renting at Lakewood Cliffs, but nothing that wasn’t quickly resolved by management. However, I’ve lived and rented off of a bunch of different rental properties, and there has never been one place that there wasn’t some kind of small issue here or there. I think it’s just one of the hardships of renting and sharing a building with other tenants. There’s always something no matter who you rent off of, or where you go. It’s just to be expected when you rent and live in an apartment. Overall my experiences with vanguard were pleasant, and I would consider renting from them in the future.

I agree with all the other reviews. Rude. Condescending. One hand doesn’t know what the other is doing. Empty promises. Terrible maintenance. They hold rent checks. Sometimes they give vacancy notices because they can’t get it together and see which checks they have cashed. What a joke. Never, ever, will I recommend a property managed by this joke of a company.

Awful, awful, awful.
Never delivered on any of their promises. Had packages stolen from my door by other residents, cheap floors that fell apart, crappy drywall and lots of security issues. They were the worst place I’ve ever rented from. The woman, Kat, who showed me the apartment really put on a good show. Buuuttt she’s a lying b*tch.
Don’t be drawn in to their prices and «deals». I’d rather pay more money to be safe and happier. Total crap.

If I could give 0 stars, I would. I’ve lived under Vanguard Property Management for two years. In the first winter, we experienced a pretty violent cold snap, causing a grotesque amount of mildew to show up on the wall that was shared with the exterior of the building, which was, coincidentally, my bedroom and clothes closet. After being assured by maintenance that this issue would be addressed permanently I continued to go about business as usual. The following winter, mildew struck again, but this time, it began to drip down my walls, through my baseboards, and through the frame around my window, instead of keeping to itself in my closet. When I called maintenance, I asked why this hadn’t been addressed from the prior year. Their response? A rude «[we] would never guarantee anything so stupid… Do you want us to come clean it or something?» I opted to have them do so, only to learn that EVERY BUILDING IN THE COMPLEX had been struggling with this issue and that nothing was scheduled to be done about it. Each time this mildew rears it’s ugly head, I’ve called to have it dealt with, but most recently, I called at 6:15pm and discovered I was in the hands of «24-​hour maintenance.» The rude and angry dispatcher told me that my issue «wasn’t important» when I stressed the volume of mildew and my concern that the radiator had stopped working. She remarked something about it being an emergency line and that they’d deal with it later. Easy to say when you’re in a heated office when it’s 28 degrees outside AND inside my bedroom. Every single time I try to deal with any issue with this leasing agency, their office is rude and unprofessional. I am shocked and appalled that not only have I spent 24 months of hard-​earned money on rent in this disgusting facility, but that they have had the audacity each year to raise the price! If I could see where our money was going, I’d gladly pay it, but since it seems to be going to the paychecks of their awful staff, I’ll take my money elsewhere. Do yourself a favor and move back in with your parents or live in a van down by the river. Vanguard doesn’t deserve your money!

This was the worst rental property that I have ever rented from. I lived in the Clifford which is supposedly one of their better buildings and have had nothing but problems the last year.1.) the building had huge centipedes during fall and spring (and I’m on the third floor-​so imagine the first). They never sent a exterminator out like they claimed they would. 2.) the laundry machines are «brand new» but I had had nothing but issues with them. Imagine how frustrating it would be to walk four flights of stairs and into the basement and realizing that all of the machines coin slots are jammed! Ive wasted well over $ 25 on jammed quarters and the problem gets resolved temporarily and comes back a few weeks later. Lastly, when I gave my notice to leave (because why the hell would I want to stay) they tried showing my apartment to potential renters when the move in date was 2.5 months away! Talk about invasion of privacy. strangers walking into my lived in apartment when I’m not even home. When I called to say that I was uncomfortable with that idea, I was told I was being «uncooperative» until the person realized my move out date was months away and not days away. Pretty apartment but definitely not worth the hassle in my opinion and the customer service was not good (especially for the price).