Cool place, but sad to see the management is went to garbage over the years. Supervisor Ashley is just awful.
Sophia R.
Classificação do local: 2 Seattle, WA
Went through the drive thru ordered a double tall 1% latte, with one pump of white mocha, extra hot. The guy read my order back to me as a grande non fat latte with one pump of caramel. I had to correct him twice after that, my exact order was not what was listed on the screen but I just gave up and hoped he got it right. Get to the window and drink did not have an extra shot and was not 1% or nonfat… confusing…anyway I asked the lady at the window to add the shot and she was nice and accommodating but I can’t get over how the guy taking my order made as many mistakes as he did. Either way this Starbucks is consistently slow and I am usually underwhelmed when I grab coffee from here
Denise W.
Classificação do local: 5 Vancouver, Canada
Starbucks is Starbucks. My friend loves coming to his Starbucks and I am surprised they know what he likes to order most. Friendly staff hat like to talk. Ordered the hazelnut Carmel macchiato. This is the first Starbucks that asked me if I am substituting the vanilla with hazelnut or I wanted both in the caramel macchiato. I was surprised! No one ever asked me that. I mean I didn’t know there was vanilla in caramel macchiato. Interesting. There are plenty of parking outside. This place can be quite busy. I like this Starbucks and will return when in the hood
Anne Z.
Classificação do local: 1 Tacoma, WA
Worst service if any Starbucks I’ve been to, starts with that they are out of salt, fine — I’m charged as if the drink is not in season even though it’s the same minus salt but 60 cents more! At the window I’m informed, as the passenger in the car that smoking is not allowed with in 25 feet, so please don’t ever come through smoking again! I let her know that I didn’t think that would be a problem — there are way too many Starbucks around to have to put up with an overzealous hostess! Audios this location — hit the one in the Safeway about 50 feet away!
Kanika V.
Classificação do local: 1 Tacoma, WA
I’m a regular at the Starbucks in the area and this is BYFARTHEWORST. After my experience today I will not be returning because of their service. I’m not the kind of person to complain about waiting more than 10 min for my drink, today I decided to walked in because I was in a bit of a rush(the drive through was kinda long) — i had to wait 10 min in line(1 person in front of me… didn’t bother me too much) And still waiting while the cashier lolly gagged with some coffee filters) I waited another 20 min waiting for my drink –having conversation with a fellow customer about how long weve been waitunf nd how he hated eggnog. The barista(We’ll call her T because I’m not completely going to bash on her) proceeded to roll her eyes with a cup she had dropped on the ground. T PROCEEDTOFILLITWITHSOYMILK(I HADRELIZEDSHEWASMAKINGMYLATTE). Disgusting. How could you do that to a customer? But wait it gets better, she SLAMS my drink on the counter, I was speechless. 1. I waited 30 minutes for a latte I didn’t even drink because obviously she didn’t care enough to just grab a new cup. 2. I paid for a latte, not to be enlightened by your baristas shitty attitudes. Your management will be hearing from me
Desiree M.
Classificação do local: 1 Upland, CA
I had to give this place a 1 star, but if I had to it be 0! I’ve came here a few times and once they didn’t have much of a selection of tea, Carmel was out, and the lemonade as well. Another visit and they made my son and daughters cream base double chocchip frap a Java one. had to get it fixed. 3rd visit was the absolute last! Drinking away my caramel macchiato to find that the SOYMILKWASBAD! After clumps that were at the bottom of my cup was coming up into my straw!!! Needless to say I was flipping sick from the morning to evening time! Like vomiting and an upset stomach sick! Not cool!!! I called only for the barista to tell me that another location can replace it, and sometimes the milk does that when it settles and how they try to catch it before it happens!!! Wth?! I’ve been to many coffee places, café, drive thru coffee houses, Starbucks since I was in my 20’s! I’m 32! I know that ish is not normal! I visit many Starbucks I am a gold card member and never has this happen in any place I’ve been too! It’s something I can not get over and am completely upset, disgusted and turned off by even thinking about another visit to a Starbucks or having a caramel macchiato again! So be aware of what you drink when you drink It. I’ve never had to check a drink I’ve ordered before now I will always do just that.
Noreen L.
Classificação do local: 5 Olympia, WA
I LOVELOVELOVE Starbucks! And I love this place. The baristas employees are freaking AWESOME! They make my drink the way I love it! I don’t even have to ask them if they can put«Extra Extra Extra OverLoad Drizzle» on my Caramel Flan and Caramel Crunch Frapp! I would always go here all the time! And already know my «ChocolateCroissant» Awesome Starbucks place ever! This place became«GOTO Place» to relax and enjoy my favorite drink with my favorite pastry. When I have a bad day I come here and when I have a good day I come here.
Marissa V.
Classificação do local: 2 Tacoma, WA
While my drink was made correctly & the person who took my order was friendly, I fail to understand why my 1 green tea frappachino took 12 mins to make while the 3 drinks behind me were all prepared. They were even called out as «out of order» so why no comment on my beverage as I stood there waiting? Of course when my drink finally did come up I was offered no apology or any acknowledgement of having to wait overly long. Not so good with the customer service today, Starbucks.
Carly D.
Classificação do local: 2 Lakewood, WA
The only reason why I gave this location more than 1 star is because the staff is amazing and friendly and makes it hard to not like this place BUT every single time I’ve ordered a drink from here it has been AWFUL… Worse than awful. Their drinks taste like toilet water. Which makes me so angry due to the fact that Starbucks isn’t cheap and often are a luxury little treat for me every so often but am constantly disappointed by this location.
Sierra W.
Classificação do local: 5 Lakewood, WA
I love love love this Starbucks. The employees are fantastic. They are always friendly and willing do bend over backwards to make your order right, even at 5am when they’ve barely opened and you know they all just wanna go back to bed. And to those complaining of long lines and the crowded interior, let me assure you as a fellow food service employee, the employees at an establishment don’t make it crowded, a surplus of happy, satisfied customers make it crowded and that may be inconvenient for some but it means they are definitely doing at least something right. Also, public service reminder: be kind to your server, especially if its a rush period, because they are more than likely stressed to the max trying to go at 100% for every single customer they serve and they want to make it right for you but humans will be human and mistakes are sometimes made. P. S. I should note that I do not work here I just really really love this Starbucks whereas I usually avoid Starbucks in general if I can.
Kim P.
Classificação do local: 2 Tacoma, WA
I’ve given this Starbucks location yet another try and this time I went inside since the drive thru is always CRAZY busy and SLOW!!! Unfortunately my drink was once again blah… I don’t know what it is about this Starbucks store but they never get it right. From messing up my order, to over charging my account? I think this is my last visit to this spot.
Hailey S.
Classificação do local: 5 Fayetteville, NC
This Starbucks has always been my favorite. They have just renovated the inside, which is lovely. The baristas are friendly, warm, and make you feel right at home! The coffee is also excellent. The caramel macchiatos are always delicious and their new vanilla macchiato tastes like marshmallows. I am not disappointed. I am also a huge fan of the chocolate croissants. They are just like the ones I ate in Paris a few months ago. Overall, I highly recommend this Starbucks.
Mingee L.
Classificação do local: 4 Tacoma, WA
I started coming to this Starbucks for three weeks(and counting). I’ve only twice entered the building, and both times were rather pleasant. The inside was clean, but busy, and had an overall welcoming experience to someone new to the area. Anyway, out of those two inside visits, I only had to wait a few minutes before I could place my order. The rest of my visits were via drive-thru. I have yet to have any issues concerning a long wait time. yet. The baristas are nice and patient, and even gave me a free drink when I accidentally messed up my order, but then again it was probably because they didn’t want to remake the correct size cup. Overall, kudos to this Starbucks team.
Douglas K.
Classificação do local: 3 Tacoma, WA
So I like the drive thru, but not a fan of walking into this Starbucks. For some reason every time I go inside it is crowded, busy, dirty, and drinks come out ok, but not good. What is weird is that I have never been disappointed in their drive thru. I do not know if they things differently between the counter service versus the drive thru service, but I am sticking to the drive thru from here on out.
Timothy H.
Classificação do local: 3 Fort Lewis, WA
Standard Starbucks.
Taga E.
Classificação do local: 3 Lakewood, WA
Friendly workers.
Yen E.
Classificação do local: 1 DuPont, WA
This is one of the worst starbucks I’ve ever to here in Washington. I use to frequent this location over 3 years ago and then I moved out of state. Now I’m back and this location is just garbage. Drive-thru service is slower than slow… it’s like turtles are making your drinks! Drink wise, the last few times I went my drink was just disgusting. Service is pretty bad too.
Kyle C.
Classificação do local: 5 Tacoma, WA
I never have a problem here. Recently though, my cup was misplaced and I did not receive my drink. Once I told them, my drink was ready in less than a minute and I was given an apology and a free drink card. Awesome :)
Amanda M.
Classificação do local: 3 Seattle, WA
The drive-through here is often busy, so I parked and went inside on my last visit(New Years Eve around 3pm). There was no line inside, and I was on my way with my latte a couple minutes later. The service was friendly enough, but the drink wasn’t quite up to the usual Starbucks quality. My flavored latte tasted maybe a pump short on syrup. But we’re splitting hairs here; this is a run-of-the-mill Sbux with a drive-through — I think that about covers it!
Sarah C.
Classificação do local: 1 University Place, WA
I’ve always had a good experience with Starbucks coffee, except this one. The drive thru is very slow. The employees are friendly, but some of them don’t seem to know what they are doing. But i’ll let that one pass since they may have been training? I have been here a few times. One time ordering a light iced vanilla latte. I received it… only had water, lots of ice and a few shots of espresso. No vanilla or milk. So I went in and they remade it, but still, there was no vanilla and it tasted extremely burnt and bitter. I also came here with a friend at one point and ordered a chai tea latte… it just tasted like milk. They barely put any chai into their drinks! I will not be returning to this Starbucks.